2024
9
UK Buy Now Pay Later Financing Market Report 2024
2024-11-07T18:01:55+00:00
REPA639C00F_1451_4D65_80BC_EBF2C9546E8B
2195
177195
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Report
en_GB
During uncertain economic times, cost-effective credit options form an important part of consumers' finances. The last two years of rising prices have affected the ability to spend and save, which…
UK
Banking and Payments
simple

UK Buy Now Pay Later Financing Market Report 2024

Get ahead in the UK buy now, pay later (BNPL) market with this comprehensive report. Know how and why consumers use BNPL, how the market is performing, and key player strategies to inform an effective strategy for your business.

UK Buy Now Pay Later Financing Market – Current Landscape

During uncertain economic times, cost-effective credit options form an important part of consumers’ finances. The last two years of rising prices have affected the ability to spend and save, which has led to a growing use of BNPL. The product’s instalment structure can help people better manage their cashflow.

Despite strong consumer intention to use the product over the next year, only 30% of UK adults believe BNPL is easy to understand. This implies a wide knowledge gap and a need to improve education around the product’s benefits and potential risks.

With the government confirming that BNPL will be FCA-regulated within the next two years, brands have an opportunity to pre-empt the introduction of regulation by ensuring robust affordability checks are already embedded in checkout processes. This will help improve the industry’s reputation and trust levels, which have recently been subject to negative press stories.

UK Buy Now Pay Later Financing – Market Statistics

  • Type of BNPL financing used: While BNPL customers make the most of the product’s short and long-term flexibility, three-quarters of BNPL users pay in short-term instalments.
  • Reasons for using BNPL: 53% of BNPL customers like how BNPL enables them to spread the cost of purchases, which is the leading reason for using BNPL.
  • Future BNPL purchasing plans: A third of UK adults are likely to use BNPL to make a purchase in the next 12 months, with most who have used BNPL in the past planning future BNPL purchases.

UK Buy Now Pay Later Financing Market Report – What’s Inside?

 

Key Topics Analyzed in the Report

  • The impact of the economic climate and taxation on buy now, pay later financing.
  • The types of consumer credit used in the last two years.
  • The terms and interest of BNPL products used in the last two years.
  • Consumer interest in using BNPL for different types of purchase.
  • Reasons why users opt for BNPL financing.
  • Consumer intention to use BNPL in the next year.

 

Report Scope

This Report explores the buy now, pay later financing market and uses the following definition:

Buy now, pay later financing is a payment option that lets consumers buy products or services without paying the total amount upfront. This means a purchase can be paid off in fixed instalments over time. Some BNPL arrangements do not include any interest for a certain period, although late fees can be applied if repayments are missed. Interest charges can also apply to longer-term agreements.

BNPL services, such as Clearpay and Klarna, are popular among consumers and businesses, particularly online retailers, since they offer convenience and flexibility to consumers, while helping businesses increase sales, boost average transaction numbers, as well as attracting new customers.

Other brands offer alternative regulated instalment credit options, such as Monzo Flex, which provide users with added consumer protection.

Meet the Expert Behind the Analysis

This report was written by Lewis Cone. Lewis joined Mintel in May 2013 having graduated from the University of Southampton with a 2.1 BSc (Hons) degree in Economics and writes a range of industrial reports, from occupational health to the house building market.

BNPL is gaining popularity for its simplicity and flexibility, particularly among young and less affluent users. Upcoming regulations aim to enhance consumer protection.

Lewis Cone - Research AnalystLewis Cone
Associate Director – Financial Services

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  1. Executive Summary

    • Opportunities for the buy now, pay later (BNPL) market
    • Add frictions to BNPL payment process before regulation takes effect to boost trust
    • Appeal to wealthier consumers with ads highlighting interest-free
    • Use Open Banking to improve lending experience and customer outcomes
    • Market dynamics and outlook
    • Consumer credit lending rises as cost-of-living continues to impact finances
    • Graph 1: gross consumer credit lending (excluding student loans), 2020-24*
    • New consultation launched by the government to bring BNPL under FCA regulation
    • Online sales share of total retail sales remains stable
    • Graph 2: internet sales as a percentage of total retail sales, 2018-24
    • What consumers want and why
    • BNPL consolidates strong position in the unsecured credit market
    • Three-quarters of BNPL users pay in short-term instalments
    • Graph 3: term duration of buy now, pay later product used in the last two years, 2024
    • Major home purchases and electrical goods provide strongest business for BNPL
    • Graph 4: types of payment used for purchases, 2024
    • Most BNPL users are return customers
    • Spreading costs and interest-free credit drives use of BNPL
    • Intention to use BNPL in the next year remains strong
    • Graph 5: future intention to use BNPL to make a purchase – net, 2024
    • Limits on late fees and demand for greater consumer protection drive concerns around BNPL
    • Innovation and marketing
    • Zilch launches ‘Pay over 3 months’ option
    • Market players make movements in (and out of) the market
    • Klarna prepares for holiday season with ‘Shaquille O’Deals’
  2. Market Dynamics

    • Payment landscape
    • Debit card payments continue to rise in volume
    • Graph 6: payment volumes, by payment type, 2016-23
    • Card payments will continue to take share from cash
    • Value of card transactions in 2024 on par with 2023
    • Graph 7: monthly value of card transactions in the UK, 2022-24
    • Volume of card transactions edging upwards in 2024
    • Graph 8: monthly volume of card transactions in the UK, 2022-24
    • Alternative payment methods are more popular among younger people
    • Graph 9: payment method frequency, 2023
    • Ability to spread cost is driving BNPL amongst younger demographics
    • Credit landscape
    • Consumer credit lending rises as cost-of-living continues to impact finances
    • Graph 10: gross consumer credit lending (excluding student loans), 2020-24*
    • Net credit lending on an upward path following the pandemic
    • Graph 11: monthly changes of net consumer credit lending (not seasonally adjusted), 2020-24
    • Elevated Base Rate continues to make BNPL an attractive option
    • Base Rate level has kept credit interest rates high
    • Graph 12: Bank of England quoted interest rates for personal loans, credit cards and overdrafts, 2019-24
    • Online retailing
    • Online sales share of total retail sales remains stable
    • Graph 13: internet sales as a percentage of total retail sales, 2018-24
    • Credit use on online purchases stabilises
    • Graph 14: use and types of credit used to purchase products online, 2023-24
    • Macro-economic factors
    • Inflation has fallen significantly but some households continue to feel the impact
    • Graph 15: CPI inflation rate, 2021-24
    • Most people are still noticing the effects of higher prices
    • Graph 16: issues faced in the last two months, 2024
    • Consumer sentiment: wellbeing recovery stagnates
    • Graph 17: the financial wellbeing index, 2016-24
    • Consumer confidence remains fragile
    • Graph 18: the financial confidence index, 2016-24
    • Regulatory and legislative changes
    • New consultation launched by the government to bring BNPL under FCA regulation
    • Regulation will lead to market restructuring
  3. What Consumers Want and Why

    • Use of consumer credit
    • BNPL consolidates strong position in the unsecured credit market
    • Graph 19: types of credit/borrowing used in the last two years, 2024
    • BNPL is most used by those under 45
    • BNPL provides credit options for people with less robust finances
    • Graph 20: use of credit card and BNPL in the last two years, by financial situation, 2024
    • BNPL is typically used by multiple credit holders
    • Type of buy now, pay later financing used
    • Three-quarters of BNPL users pay in short-term instalments
    • Graph 21: term duration of buy now, pay later product used in the last two years, 2024
    • Shorter-term repayment schedules are most popular among BNPL users
    • Large majority of BNPL usage is interest-free
    • Providers can promote flexible terms to suit needs
    • Preferred payment options by sector
    • BNPL holds significant potential in most categories
    • Graph 22: types of payment used for purchases, 2024
    • BNPL most likely to be used for big ticket retail purchases
    • Cost of living pressures offer potential to expand BNPL in essential purchases
    • Partnering with private healthcare firms could widen access to treatment
    • Frequency of use of BNPL
    • Most BNPL users are return customers
    • Graph 23: frequency of use of buy now, pay later options in the last two years, 2024
    • Repeat use highlights simplicity and strong customer trust in the product
    • Online shopping trends drives BNPL use by women
    • Younger adults’ evolving financial needs met by BNPL
    • Reasons for using buy now, pay later financing
    • Spreading costs and interest-free credit drives use of BNPL
    • Graph 24: reasons for using buy now, pay later payment options in the last two years, 2024
    • Convenience key to BNPL usage
    • Over-45s most appreciate interest-free credit nature of BNPL
    • Graph 25: using BNPL payment options due to interest-free instalment credit, by age group, 2024
    • Promote ability to ‘try before you buy’ to reduce users’ potential costs
    • Future buy now, pay later purchasing plans
    • Future appetite for BNPL is strong
    • Higher earners most likely to use BNPL over the next year
    • Graph 26: future intention to use BNPL to make a purchase – net, by household income, 2024
    • Mixed financial reasons behind intention to use BNPL
    • Attitudes towards buy now, pay later services
    • Limits on late fees and greater consumer protection drive concerns around BNPL
    • Graph 27: attitudes towards buy now, pay later services, 2024
    • Increased product transparency will heighten consumer protection
    • Mixed understanding of product is dampening engagement
    • Potential impact on credit scores needs to be highlighted to consumers
    • Parents living in cities find BNPL a helpful financial tool
    • Promote variety of BNPL uses that provide convenience and flexibility to time-starved parents
  4. Innovation And Marketing Trends

    • Key players overview
    • Klarna
    • Recent Klarna developments
    • Clearpay
    • Payl8r
    • Paypal Credit
    • Zilch
    • Monzo Flex offers an alternative to BNPL
    • High street banks move into BNPL space
    • Retailers scope out BNPL partnerships
    • Competitive strategies and launch activity
    • Open Banking partnerships look to enhance BNPL offerings
    • Monzo integrates with Apple Pay to allow iPhone/pad users to ‘Flex’ at checkout
    • Zilch launches ‘Pay over 3 months’ option
    • Market players make movements in (and out of) the market
    • Octopus and Zopa Introduce BNPL for green energy
    • American Express adds ‘Plan It’ to its credit cards
    • Advertising and Marketing Activity
    • Klarna prepares for holiday season with ‘Shaquille O’Deals’
    • Klarna turns to AI cuts sales and marketing spend
    • Zilch supports latest launch with marketing campaign
    • BNPL providers target major spending and seasonal events
  5. Appendix

    • Report scope and definitions
    • Market definitions
    • Abbreviations and terms
    • Methodology
    • Consumer research methodology
    • CHAID analysis – methodology data
    • CHAID analysis – methodology data table
    • Nielsen Ad Intel coverage
    • Snoop SpendMapper methodology data
    • Snoop SpendMapper methodology data table
    • Graph 28: average customer spend per transaction, by selected BNPL brand, 2024

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