"In an era of digital payments, consumers are placing greater weight on the checkout experience, rewarding payment methods that feel fast, secure and frictionless."
Katie Owens-Davies, Financial Services Analyst
The UK’s transition towards a cashless economy continues, with consumers embracing digital and mobile-first payments in their everyday lives. Debit cards dominate spending, supported by the near-universal contactless acceptance, while reliance on cash steadily declines. Mobile wallet usage is accelerating, with 38% using them more than last year, highlighting growing demand for faster and more convenient ways to pay.
While digital payments are now second nature for many, concerns around trust and security have not disappeared. 62% of UK consumers worry more about security when paying online than in-store, reflecting ongoing anxiety around fraud, scams and the protection of personal data. This tension is particularly evident with mobile wallets. While active users are increasingly reliant, there is a large segment of sceptical non-users. For payment providers, the challenge is no longer about simply making payments faster, but convincing consumers they are genuinely safe.
At the same time, the checkout experience itself has become a critical driver of basket conversion. As digital payments become routine, consumers expect transactions to be seamless and friction-free, especially contactless users accustomed to instant tap-and-go payments. Speed and convenience are no longer checkout differentiators, but baseline expectations.
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They’re an innovative company, with a client-focused team that always delivers.
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