2023
9
UK Consumers and the Cost of Living 2023
2023-03-03T03:07:45+00:00
REPCED5DA7C_B622_443A_B0CF_D3E0E2327649
1495
161048
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“Decades-high inflation has prompted significant and wide-ranging changes in consumer behaviour. Savvy shopping and a focus on value has come squarely to the fore, and people are particularly interested in…
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Financial Planning and Advice
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UK Consumers and the Cost of Living 2023

“Decades-high inflation has prompted significant and wide-ranging changes in consumer behaviour.

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  1. Overview

    • Key issues covered in this Report
  2. Executive Summary

    • The market
    • Inflation is the key concern for consumers and brands
      • Figure 1: Quarterly CPI, actual and forecast, 2015-28
    • Rising prices have led to a rise in consumer credit use…
      • Figure 2: Monthly gross consumer credit lending, excluding student loans, 2019-22
    • …and a fall in savings activity
      • Figure 3: Monthly changes to household savings deposits, 2018-22
    • Weak consumer confidence reflects the size of the economic challenge
      • Figure 4: Household financial wellbeing index, 2016-23
    • The consumer
    • Shoppers are tightening their approach
      • Figure 5: Budget changes in the last two months, 2022
    • Home entertainment, savings and socialising top consumer spending priorities
      • Figure 6: Priority areas of spending, rebase, 2022
    • More than half expect high levels of inflation to last until at least late-2023
      • Figure 7: How long consumers expect the high inflation environment to last, 2022
    • Rising interest rates cause widespread concern, and consumers are sceptical about government support
      • Figure 8: Consumer attitudes towards rising prices and changes in approaches to shopping and work due to high inflation, 2022
    • Local businesses are highly valued and can focus on quality to justify prices
      • Figure 9: Attitudes towards inflation and the cost of living, 2022
  3. Issues and Insights

    • Inflation is prompting Brits to make multiple changes to their behaviour
    • Digging in for long-term challenges provides new opportunities
    • Independents can lean on quality and local pride to make it through
  4. Market Background

    • Inflation is the key concern for consumers and brands…
      • Figure 10: Quarterly CPI, actual and forecast, 2015-28
    • …and despite government support, energy prices are still a major concern
    • Rising interest rates mean that the pressure will move up to middle- and higher-income households
    • High inflation and rising interest rates will compound the impact of the slowing recovery
      • Figure 11: Annual change in GDP, actual and forecast, 2021-27
    • Consumer spending power will be curbed
      • Figure 12: Annual change in household consumption, actual and forecast, 2021-27
    • Unemployment is at a near 50-year low
  5. Credit and Saving

    • Brits owe over £207 billion in unsecured credit
      • Figure 13: Outstanding consumer credit at year-end, excluding student loans, 2018-22
    • Gross credit card lending grew by 21% in 2022
      • Figure 14: Monthly gross consumer credit lending, excluding student loans, 2019-22
    • Savings activity has fallen, but only back to pre-pandemic levels
      • Figure 15: Monthly changes to household savings deposits, 2018-22
  6. Consumer Confidence and Wellbeing

    • Consumers’ financial wellbeing has fallen to a seven-year low…
      • Figure 16: Household financial wellbeing index, 2016-23
    • …and most people are feeling the effects of price rises
      • Figure 17: Issues affecting household finances faced in the last two months, 2023
    • Reported change in household finances is at a record low
      • Figure 18: Changes in household finances, 2016-23
    • Confidence has been hit hard, but stabilised at the end of 2022
      • Figure 19: Financial confidence index, 2016-23
  7. How the Cost of Living is Affecting Consumer Behaviour

    • Shoppers are tightening their approach to spending
      • Figure 20: Marks & Spencer “Remarksable meal planner”
      • Figure 21: Budget changes in the last two months, 2022
    • Women have been more decisive in changing habits
      • Figure 22: Budget changes in the last two months, by gender, 2022
    • Younger consumers more likely to switch lunch and ingredient preferences
      • Figure 23: Budget changes in the last two months, by age, 2022
    • Bigger savings are harder to come by
    • 38% of consumers have taken three or more steps to cut spending
      • Figure 24: Number of budget changes made in the last two months, 2022
    • Moderating energy use is an effective, but tricky, response
      • Figure 25: Expected changes in behaviour due to rising prices, 2022
  8. Consumer Spending Priorities

    • Home entertainment tops consumers’ spending priorities
      • Figure 26: Priority areas of spending, 2022
    • Half of regular savers will look to protect their savings habit
      • Figure 27: Priority areas of spending, rebase, 2022
    • The demand for post-pandemic fun is strong but not invulnerable…
    • …and a majority are open to cuts across BPC, fashion and food
  9. How Long Consumers Expect the Crisis to Last

    • Digging in for the long haul?
      • Figure 28: How long consumers expect the high inflation environment to last, 2022
    • Longer expectations more likely to prompt behavioural change, and offer new opportunities
      • Figure 29: Selected expected changes in behaviour due to rising prices, by how long consumers expect the high inflation environment to last, 2022
    • Older groups are more pessimistic
      • Figure 30: How long consumers expect the high inflation environment to last, by age, 2022
    • Consumers are sure of price rises next year but split on other issues
      • Figure 31: Consumer expectations for the next year
  10. Consumer Attitudes towards Interest Rates and Government Support

    • Rising interest payments are a major concern
      • Figure 32: Consumer concerns about the cost of living and attitudes towards government support, 2022
    • State intervention is expected to fall short
      • Figure 33: Consumer attitudes towards government support, by current financial situation, 2022
  11. Consumer Responses to Rising Prices

    • Price is king but durability is also highly valued
      • Figure 34: Changes in approaches to shopping and work due to high inflation, 2022
    • Returning to the office as a cost saving measure
    • Retirees are the most determined not to let inflation disrupt plans
      • Figure 35: Changes in plans to replace big-ticket items, by age, 2022
  12. Consumer Attitudes towards the Rising Cost of Living

    • Local businesses are highly valued and can focus on quality to justify prices
      • Figure 36: Attitudes towards inflation and the cost of living, 2022
    • Consumers put themselves ahead of business in line for state support
    • Ethical and environmental standards remain key considerations
      • Figure 37: Consumers and the cost of living – CHAID – Tree output, 2022
  13. Appendix – Data Sources, Abbreviations and Supporting Information

    • Abbreviations
    • Consumer research methodology
  14. Appendix – CHAID Methodology

    • Methodology
      • Figure 38: Consumers and the cost of living – CHAID – Tree output, 2022
      • Figure 39: Consumers and the cost of living – CHAID – Table output, 2022
Download Report Summary

 The Consumers and the Cost of Living Market Report 2023 provides comprehensive data and invaluable analysis on the cost of living crisis in the UK. Our research examines the impact on consumer financial wellbeing and behaviour, cost of living statistics UK, and the latest trends. Gain insight into how to respond to changing consumer demands and stay ahead of your competition with our cost of living market research.

 Cost of Living Crisis in the UK – Current Overview

The year 2022 was defined by rapidly rising inflation. The squeeze on household incomes has had a profound impact on how people feel about their finances. Not only that, but the cost of living crisis has prompted widespread changes to consumer behaviour. One of the most striking Mintel findings is that almost half of the remote workers are planning to reduce the time they spend working at home as a direct response to increased energy costs. Remote working was a key driver of the pandemic boom in savings as workers saved on commuting and other work-related costs. As energy prices have spiked, however, this benefit has been diminished.

Cost of Living Crisis Consumer Behaviour – Statistics

The biggest behavioural changes have been seen in consumer shopping habits. Consumers are taking a more cautious approach and going to the shops more prepared, such as following a stricter shopping list, buying more reduced items or trading down to cheaper ingredients.

High inflation is no longer the only major threat to household finances. The Bank of England has repeatedly increased the base rate of interest in an attempt to bring inflation back under control, most recently raising it to 4% in February 2023. This has had a knock-on effect on the cost of servicing debts. Already by October 2022, over half of UK adults were worried about the impact of rising interest rates on their finances, rising to four-fifths of mortgage holders.

Cost of living statistics UK

  • 45% of remote workers are planning to reduce the time they spend working at home as a direct response to increased energy costs.
  • 42% of consumers have followed a stricter shopping list, and 35% bought more reduced items.
  • 55% of Brits expect to face high levels of inflation until at least late-2023.
  • 64% of consumers were worried about the impact of rising interest rates on their finances, rising to 80% of mortgage holders.

Cost of Living Crisis Consumer Behaviour – Future Outlook & Opportunities

Retailers can assist consumers making savvier shopping choices by publishing and promoting low-cost recipes and educational content around how to replace expensive items with cheaper, but still nutritious ingredients. Such strategies will be particularly appealing to younger consumers, who are more likely to say they have changed their cooking habits, but are the least experienced and therefore least likely to have the knowledge and skills to do so successfully.

In October 2022, over half of Brits expect to face high levels of inflation until at least late-2023, including 23% who foresee steep price rises well into late-2024 and beyond. This means an overall cautious mindset is likely to dominate for the next couple of years. However, longer-term expectations provide opportunities to promote products and services that will help people do more than just ‘get through’ the cost of living crisis in the UK, and help them thrive despite the challenges. The “lipstick effect” is already in full effect across BPC and other broader categories as people hunt down affordable luxuries.

To discover more about the UK Consumers and the Cost of Living Market Report 2023, read our UK British Lifestyles Market Report 2022, or take a look at our other Financial Services Market Research.

Quickly Understand

  • The impact of the cost of living crisis in the UK on consumers’ financial wellbeing and confidence.
  • Explores how the cost of living in the UK has caused consumers to change every day behaviours in response to high inflation, and what consumers expect to do in the months ahead.
  • Examines what areas of spending consumers are most keen to prioritise and protect.
  • The level of concern about rising interest rates, attitudes towards government support measures, and the changes in how consumers are searching for products and considering value.
  • Consumer attitudes towards the cost of living crisis in the UK, including support for businesses, and changes in the perceived importance of ethical and environmental standards.
  • Provides comprehensive data on cost of living statistics UK.

Expert Analysis from a Specialist in the Finance Sector

This report, written by Rich Shepherd, a leading analyst in the finance sector, delivers in-depth commentary and analysis to highlight current trends and add expert context to the numbers.

 Decades-high inflation has prompted significant and wide-ranging changes in consumer behaviour. Savvy shopping and a focus on value has come squarely to the fore, and people are particularly interested in ways to reduce energy use. However, expectations that steep price rises will stick around for an extended period also provide opportunities for brands to innovate to offer consumers the means to thrive, not survive, throughout the cost of living crisis in the UK.”

Rich Shepherd
Category Director – Financial Services and Lifestyles

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