2021
9
UK Eating Out Review Market Report 2021
2022-01-19T03:02:56+00:00
OX1049065
2195
146996
[{"name":"Foodservice","url":"https:\/\/store.mintel.com\/industries\/foodservice"}]
Report
en_GB
“Four in five Britons ordered takeaways in 2021 as COVID-19 has well and truly accelerated the shift towards home delivery services, giving consumers more choices than ever before.Still, many people…

UK Eating Out Review Market Report 2021

£ 2,195 (Excl.Tax)

Description

The UK Eating Out Review report identifies consumer attitudes towards foodservice, foodservice usage, and food outlets and restaurants in the UK. This market report covers the market size, market forecast, market segmentation and industry trends for the Eating Out market in the UK. 

Current Market Landscape

More than half of consumers say they only occasionally try new food outlets, indicating that consumers know what they like and stick to restaurants they trust. Many consumers remain loyal to well-known brands that have extended their reach by developing new channels of distribution during the pandemic.

  • 52% of consumers say that they only sometimes try new food outlets and restaurants, with a further 34% rarely or never doing so.
  • 77% of foodservice consumers would cut back on eating out/ordering takeaways if prices increase.
  • 76% of consumers agree that eating out/ordering takeaway is a good way to celebrate special occasions.

COVID-19 has well and truly accelerated the shift towards home delivery services and consumers now have more choice than ever before. Half of Britons ordered takeaways from fast food burger/ chicken outlets in 2021, reaching the highest point since we started to track this measure in May 2017.

Future Market Trends in Eating Out 

One of the main threats facing the foodservice market is the impact of rising living costs on consumers, which could impact discretionary expenditure on areas such as eating out. Operators are also facing their own inflationary pressures, which is likely to cause an increase in menu prices.

Yet, many people are still tempted out by an increasingly diverse and high-quality dining scene. Consumers are now making intentional and mindful choices about when they spend money on food outlets and restaurants.

Read on to discover more details or take a look at all of our UK Foodservice market research.

Quickly understand

  • The impact of COVID-19 on the foodservice market, with a focus on consumers’ decision-making process.
  • The annual changes in consumers’ foodservice usage and purchasing habits.
  • Consumers’ attitudes and behaviours towards food outlets/restaurants, with a special focus on “foodies” (ie food-loving consumers).
  • Ethical priorities in foodservice.

Covered in this report

Services: Quick-service restaurants (Burgers, chicken), pizza takeaway, pubs (branded, managed, tenanted, leased), casual dining restaurants, independent restaurants, coffee shops, hotel catering, roadside catering, in-store restaurants, food-to-go specialists, kebab shops, fish and chip shops, Chinese takeaway, street food, food courts.

Brands: McDonald’s, KFC, Nando’s, Gourmet Burger Kitchen, Loch Fyne, TGI Fridays.

Expert analysis from a specialist in the field

This report, written by Trish Caddy, a leading analyst in the Foodservice sector, delivers in-depth commentary and analysis to highlight current trends and add expert context to the numbers.

Four in five Britons ordered takeaways in 2021 as COVID-19 has well and truly accelerated the shift towards home delivery services, giving consumers more choices than ever before.
Still, many people are tempted out by an increasingly diverse and high quality dining scene, with on-premise participation driven by consumers making intentional and mindful choices about when they spend money on food outlets/restaurants, such as celebrating a birthday.
However, consumers may be put off visiting or using foodservices quite as regularly due to a rise in living costs, which will put pressure on foodservice operators to use promotions to retain usage in a bid to make eating out or ordering takeaway more appealing

Trish Caddy - Research AnalystTrish Caddy
Senior Foodservice Analyst

Table of Contents

  1. Overview

    • Key issues covered in this Report
    • COVID-19: Market context
    • Economic and other assumptions
    • Products covered in this Report
  2. Executive Summary

    • Impact of COVID-19 on the foodservice market
      • Figure 1: Short-, medium- and long-term impact of COVID-19 on foodservice, 2020-25
    • The market
    • Value of foodservice market still 39% shy of its 2019 level in 2021
      • Figure 2: UK forecast for the value of foodservice market, at current prices, 2016-26
    • Foodservice market value set to reach £80 billion by 2026
      • Figure 3: Value of the foodservice market, 2016-26
    • Companies and brands
    • Promotions aimed at retaining usage
    • Brand extensions to top up earnings
    • The consumer
    • Participation in dining out has bounced back to 2019’s level …
      • Figure 4: Overall eating out usage, 2017-21
    • … while takeaways surpassed 2019’s level
    • Two thirds enjoy trying new food outlets/restaurants
      • Figure 5: Behaviour towards trying new food outlets/restaurants, 2021
    • Appealing to cost-conscious consumers
      • Figure 6: Attitudes towards eating out or ordering takeaway, 2021
    • Almost all consumers expect operators to be moral brands
      • Figure 7: Ethical priorities, 2021
    • Consumers will cut back if menu prices go up
      • Figure 8: Foodservice behaviours, 2021
  3. Issues and Insights

    • Importance of food waste management
    • Clearance sale
    • Nose-to-tail cooking
    • Ancient food ways
    • Use promotions to retain usage
    • Make promotions fun
    • Grow a captive audience
    • Occasion-based marketing
    • Prioritise COVID-19 safety to attract non-foodies
  4. Market Size and Performance

    • Impact of COVID-19 on foodservice
      • Figure 9: Short-, medium- and long-term impact of COVID-19 on foodservice, 2020-25
    • The value of foodservice market still 39% shy of its 2019 level in 2021
      • Figure 10: UK forecast for the value of the foodservice market, at current prices, 2016-21
  5. Market Forecast

    • Foodservice market value set to reach £80 billion by 2026
      • Figure 11: UK forecast for the value of foodservice market, at current prices, 2016-26
    • Future growth: the challenges
    • Future growth: the opportunities
    • Takeaways and home deliveries
    • Special on-premise occasions
    • Staycations to buoy the dine-in segment
      • Figure 12: Value of the foodservice market, 2016-26
    • Market drivers and assumptions
      • Figure 13: Key drivers affecting Mintel’s market forecast, 2015-26
    • Forecast methodology
  6. Market Drivers

    • Creating more transparent food outlets/restaurants
    • One in three expect workers to be paid fairly
      • Figure 14: Ethical priorities, 2021
    • Two fifths expect operators to prioritise food waste
      • Figure 15: Manteca London’s crispy pig snout
    • Better animal meat
    • Benefits of eating local
    • Energy-efficient future
    • Hygiene and COVID-19
      • Figure 16: Concern about exposure to COVID-19 vs limiting the time spent in-store , 8 December 2020 – 1 December 2021
    • Employment has held up better than expected
    • Inflationary pressures are mounting
    • Consumers’ financial wellbeing has slipped from its recent high point …
      • Figure 17: Household financial wellbeing index, 2016-21
    • … and concerns over inflation are coming to the fore
      • Figure 18: Consumer concerns over cost-of-living changes, 2021
  7. Launch Activity and Innovation

    • Faux real ingredients take root
    • Synthetic coffee
    • Next-gen meat alternatives
    • Next-gen plant milk
    • Well-played to retain usage
    • Pizza Hut Gaming
    • Burger Roulette
    • Decide Your Deal
    • Brand extensions to top up earnings
    • Meal kits
      • Figure 19: Home by Simon Rogan, as seen on Instagram
    • Crossing to retail
    • Blurring categories
  8. Eating Out Participation

    • Participation in dining out has bounced back to 2019’s level …
      • Figure 20: Overall eating out usage, 2017-21
    • … while takeaways surpassed 2019’s level
    • Pub visits fuelled by pent-up demand
      • Figure 21: Restaurants and food outlets visited for eat-in meals, 2017-21
    • Fast food takeaways have risen to a 5-year high
      • Figure 22: Restaurants and food outlets visited for takeaway/delivery, 2017-21
    • More are spreading budget across multiple restaurant types
      • Figure 23: Annual changes in repertoire of restaurants visited for eat in or takeaway, 2020-21
    • Three in seven 16-44 year olds visit five types of fast food outlets
      • Figure 24: Repertoire of food outlets visited for eat in or takeaway, by age groups, 2021
  9. Attitudes and Behaviours of ‘Foodies’

    • Two thirds enjoy trying new food outlets/restaurants
      • Figure 25: Behaviour towards trying new food outlets/restaurants, 2021
    • It’s trendy to try out new food outlets/restaurants
      • Figure 26: Attitudes towards eating out or ordering takeaway, by behaviour towards trying new food outlets/restaurants, 2021
    • Foodies will cut back if menu prices go up
      • Figure 27: Behaviours towards eating out or ordering takeaway, by behaviour towards trying new food outlets/restaurants, 2021
    • COVID-19’s lasting impact on app usage
      • Figure 28: Behaviours towards eating out or ordering takeaway, by new dining experience behaviour, 2021
    • Foodies use social media to discover new places to eat
      • Figure 29: Behaviours towards eating out or ordering takeaway, by new dining experience behaviour, 2021
      • Figure 30: @clerkenwellboyec1 Instagram restaurant influencer
    • The function of social media in times of uncertainty
      • Figure 31: Manchester’s Finest’s Dark Kitchens Instagram series
  10. Attitudes Towards Food Outlets/Restaurants

    • Appealing to cost-conscious consumers
      • Figure 32: Attitudes towards eating out or ordering takeaway, 2021
    • Appealing to health-conscious consumers
      • Figure 33: Attitudes towards ordering a meat-free meal that has been cooked on the same kitchen appliance as meat, by age groups, 2021
    • Appealing to time-poor consumers
      • Figure 34: Attitudes towards eating out or ordering takeaway – CHAID – tree output, 2021
  11. Appendix – Data Sources, Abbreviations and Supporting Information

    • Abbreviations
    • Consumer research methodology
    • CHAID analysis methodology
      • Figure 35: Attitudes towards eating out or ordering takeaway – CHAID – table output, 2021
  12. Appendix – Market Size and Forecast

    • Market forecast and prediction intervals
      • Figure 36: Foodservice market forecast and prediction intervals, 2021-26
    • Market drivers and assumptions
      • Figure 37: Key drivers affecting Mintel’s market forecast, 2020-26
    • Forecast methodology

About the report

This market report provides in-depth analysis and insight supported by a range of data. At the same time, introductory and top-level content is provided to give you an overview of the issues covered.

Market

Mintel provides a range of market information, frequently through the category level, including market size and forecasting, complete with market drivers that illustrate the forces that shape a category or market.

Consumer

Mintel’s proprietary consumer research provides our analysts with the attitudinal and behavioral data used to provide valuable insight to topical issues.

Brand/Company

Mintel provides overviews of the top brands and manufacturers, and uses consumer research to explore attitudes and reactions to brands, as well as insight into what will resonate with consumers.

Data

Market reports provide appendices of data to support the research and insight produced. Our databooks* are easily manipulated and downloadable to support your research needs and covers factors from consumer attitudes to market forecasts.

*databooks not available with UK B2B Industry reports.

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