UK Facilities Management Market Report 2024
The highly competitive market is focusing on technology adoption, enhanced service offerings and new emerging value propositions, which are increasingly driven by ESG factors. Claudia Preedy, Senior B2B Analyst…

UK Facilities Management Market Report 2024

£ 1,495 (Excl.Tax)

Report Summary

The adverse economic environment has impacted demand in the facilities management industry, with some private and public clients reining in spending amid inflationary and budget pressures. Mintel’s UK Facilities Management Market Report provides the market intelligence you need to stay ahead of the competition and grow your business during times of financial uncertainty. The full report features a comprehensive market analysis, including market size, segmentation and a five-year forecast, and an overview of the competitive landscape, including industry structure and company profiles. A selection of handpicked insights from the report is detailed below.

Key Issues Covered in this Report

  • Analysis of the addressable market for facilities management and forecast for the next five years.
  • The impact of economic uncertainty on the various service sectors.
  • How the growing importance of sustainability and ESG considerations provides new opportunities for FM providers.
  • The growing importance of technology and data-driven services.
  • The performance and strategies of key industry players.

Facility Management Market Landscape

Economic uncertainty will continue to impact demand in the facilities management market, although this will also create outsourcing opportunities in some sectors with self-operators seeking cost efficiencies. Inflationary cost pressures are starting to ease, while staff shortages remain a key industry challenge.

  • UK facilities management market size: Mintel identifies a potential market for facilities management of over £150 billion in 2023. This includes all contracted-out services (whether single, bundled or integrated into a full facilities management contract), as well as a theoretical costing based on the commercial value of in-house provided services.

UK Facilities Management Industry – What’s Next?

Staff and skills shortages remain a key challenge for the whole facilities management sector. In order to attract and retain staff, it is imperative that providers offer decent wages and good working conditions, including access to flexible working and employee benefits. Facilities management providers are also increasingly deploying technology (e.g. robotic cleaners, automated food retail solutions) to help reduce the reliance on manpower.

Purchase the full report for a comprehensive overview of the UK Facilities Management industry, including our expert analyst’s recommendations for growth opportunities.

Report Scope

For the purposes of this report, Mintel has used the following definitions:

The potential facilities management market includes work contracted to third parties, including total facilities management (TFM) contracts (also often called integrated facilities management or IFM), and the value of projects undertaken in-house.

The market is segmented into the following sectors:

  • TFM/IFM, where the full responsibility for undertaking and organising facilities management services is contracted to a third-party company who undertakes the work or sub-contracts the work to other companies.
  • Contracted-out projects, where ancillary services are contracted out to third-party companies on an individual contract basis. This allows the client company to retain strategic control over facilities management and budgeting. The value for contracted-out services stated in this Report includes contracts by single service providers and facilities management companies.
  • In-house projects, where ancillary services are undertaken by in-house staff. These non-core activities represent the remainder of the potential market for facilities management companies.

The value of the market includes manpower costs, operational management and strategic management, including services, consultancy and training.

Company Profiles

This report features company profiles of the key players in the UK facilities management market, including Allied Universal/G4S, CBRE GWS, Compass Group, and more.

Expert Analysis from a B2B Specialist

This report, written by Claudia Preedy, a leading analyst in the B2B sector, delivers in-depth commentary and analysis to highlight current trends in the facilities management market and add expert context to the numbers.

The highly competitive market is focusing on technology adoption, enhanced service offerings and new emerging value propositions, which are increasingly driven by ESG factors.

Claudia PreedyClaudia Preedy
Senior B2B Analyst

Table of Contents

  1. Executive Summary

    • Key issues covered in this Report
    • Opportunities for the Facilities Management market
    • Market dynamics and outlook
    • Graph 1: addressable market and forecast for facilities management, 2023-28
    • Graph 2: segmentation of the addressable market for facilities management, by type of contract, 2017-23
    • Graph 3: market forecast for addressable contracted-out services, by type, 2023-28
  2. Market Size and Forecast

    • Market size
    • Market trends
    • Graph 4: trend in contracted-out services, 2018-23
    • Market forecast
    • Graph 5: forecast for addressable facilities management market, by type, 2023-28
  3. Market Segmentation

    • Overview
    • Graph 6: segmentation of the addressable market for facilities management, by type of contract, 2018-23
    • Graph 7: segmentation of contracted-out services, 2023
    • Mechanical & electrical contracting
    • Graph 8: segmentation of M&E contracting, by type of work, 2018-28
    • Graph 9: segmentation of M&E contracting, by type of demand, 2018-28
    • Private Finance Initiative (PFI)
    • Graph 10: PFI/PF2 unitary charges, 2018-28
    • Landscaping and gardening
    • Graph 11: market size of contracted-out landscaping & gardening addressable by facilities management companies, 2019-28
    • Office services
    • Graph 12: market size of contracted-out office services, 2018-28
    • Cleaning services
    • Graph 13: market size of contracted-out cleaning services, 2018-28
    • Catering
    • Graph 14: market size of contracted-out catering services, 2018-28
    • Building fabric maintenance
    • Graph 15: market size of contracted-out building fabric maintenance services, 2018-28
    • Security services
    • Graph 16: market size of contracted-out security services, 2018-28
    • Other services
    • Graph 17: market size of other contracted-out services, 2018-28
  4. Market Drivers

    • Macro-economic factors
    • Graph 18: GDP, 2021-23
    • Graph 19: CPI inflation rate, 2021-24
    • ESG – a primary driver for corporate policies
    • Repair and maintenance
    • Graph 20: RMI expenditure on private non-residential buildings, 2019-23
    • Graph 21: forecast RMI expenditure on private non-residential construction, 2023-28
    • Graph 22: public non-residential RMI output, 2019-23
    • Graph 23: forecast RMI expenditure on public non-residential construction, 2023-28
    • Distribution of workplaces
    • Hybrid workspace evolution
    • Employee costs
    • Graph 24: National Living Wage and real living wage, 2017-24
    • Government policy on public sector FM
  5. Competitive Landscape

    • Industry structure
    • Graph 25: development of the facilities management sector, 2018-23
    • Graph 26: facilities management M&A activity, 2019-23
    • Graph 27: facilities management M&A activity, by sector, 2022 and H1 2023
    • Company profiles
    • Graph 28: segmentation of the European revenues of Compass Group, 2023, (%)
    • Graph 29: segmentation of Mitie revenues, by sector, 2022-23
    • Graph 30: segmentation of Serco Group revenues, by sector, 2021-22
    • Graph 31: segmentation of Serco Group revenues, by region, 2021-22
  6. Appendix

    • Supplementary data
    • Graph 32: UK government estates, tenure by floor area, 2022
    • Graph 33: office floor space in England and Wales, 2001-23
    • Report scope and definitions
    • Methodology

About the report

This market report provides in-depth analysis and insight supported by a range of data. At the same time, introductory and top-level content is provided to give you an overview of the issues covered.


Mintel provides a range of market information, frequently through the category level, including market size and forecasting, complete with market drivers that illustrate the forces that shape a category or market.


Mintel’s proprietary consumer research provides our analysts with the attitudinal and behavioral data used to provide valuable insight to topical issues.


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Market reports provide appendices of data to support the research and insight produced. Our databooks* are easily manipulated and downloadable to support your research needs and covers factors from consumer attitudes to market forecasts.

*databooks not available with UK B2B Industry reports.

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