UK Fleet Services Market Report 2021
“Although COVID-19 has disrupted the fleet services market, the industry retains its underlying strength. The growing popularity of EVs, bolstered by government action, has seen their registrations increase in spite…

UK Fleet Services Market Report 2021

£ 1,495 (Excl.Tax)


Providing the most comprehensive and up-to-date information and analysis of the UK Fleet Services market, including the behaviours, preferences and habits of the consumer.

While the EV market had been steadily growing for the last few years, the lockdowns from the COVID-19 pandemic saw the market value fall by 15% in 2020. With the closure of non-essential businesses and increased economic uncertainty in the wake of the pandemic, there was a 31% reduction in fleet car registrations.

However, despite this decline there was 66% growth in the number of newly registered EVs, showing the commitment of businesses towards environmental sustainability. The pandemic has increased public awareness of climate change, making emission reduction a key strategy for companies.

The pandemic has also highlighted homeworking as a feasible alternative to in-office work, creating opportunities for further software and telematic infrastructure. The EV market is anticipated to grow to £21 billion by 2025 as petrol and diesel cars are slowly phased out.

Once the pandemic ends, Brexit is going to be one of the biggest challenges to the EV market. The current 12 month grace period will be difficult to replicate going forward, with the cost of components such as batteries from outside the EU potentially rising in price due to tariffs.

Read on to discover more details or take a look at all of our UK Automotive market research.

Quickly understand

  • The impact of COVID-19 on the fleet services market.
  • Size and forecast of the fleet services market.
  • Trends in the fleet services market development, including electric vehicle adoption.
  • Drivers of growth in the fleet services market, including public and private initiatives to improve charging infrastructure.
  • Analysis of the structure of the fleet services market, and profiles of key companies and their recent activity.

Covered in this report

Brands: Arval UK, Lex Autolease, ALD Automotive, Alphabet, LeasePlan UK.

Expert analysis from a specialist in the field

Written by Francesco Salau, a leading analyst in the B2B sector, his extensive knowledge delivers in-depth commentary and analysis to highlight current trends and add expert context to the numbers.

Although COVID-19 has disrupted the fleet services market, the industry retains its underlying strength. The growing popularity of EVs, bolstered by government action, has seen their registrations increase in spite of significant falls in new registrations for 2020. The market will continue to be driven by environmental concerns shaping the future of the wider automotive industry, as well as software solutions such as telematics which will benefit from integration with 5G and AI-based technologies.

Francesco Salau
B2B Analyst

Table of Contents

  1. Overview

    • Key issues covered in this report
    • COVID-19: Market context
    • Economic and other assumptions
  2. Executive Summary

    • Impact of COVID-19 on fleet services
      • Figure 1: Short-, medium- and long-term impact of COVID-19 on fleet services, 22 March 2020
    • The market
    • Market size and forecast
      • Figure 2: Market size and forecast for the UK fleet services market, 2016-25, (£ billion)
    • Market trends
    • Market drivers
    • Companies and brands
    • Industry structure
    • Company profiles
  3. Issues and Insights

    • The growth of EVs despite COVID-19 headwinds is a mark of confidence in the automotive sector’s future
    • Rising taxes for petrol and diesel cars could hamper future used car sales
  4. The Market – Key Takeaways

    • Fleet services market falls to £16 billion as COVID-19 depresses activity
    • Drive to adopt EVs will spur COVID-19 recovery
    • Businesses are investing in EVs and fleet software now in order to reap savings later
    • Fleet registration falls reflect lower activity but fail to stymie interest in EVs and charging infrastructure
  5. Market Size

    • Drop in activity partly offset by cost-saving incentives of EV adoption
      • Figure 3: Short-, medium- and long-term impact of COVID-19 on fleet services, 22 March 2020
    • COVID-driven fall in fleet registrations prompts a 15% fall in market value for 2020
      • Figure 4: UK fleet services market value, 2016-2020,(£ billion) [prepared on 19 March 2021]
  6. Market Forecast

    • Electric vehicle growth highlights strong future demand but COVID-19 recovery dependent on success of the wider economy
      • Figure 5: UK fleet services market forecast, 2021-25, (£ billion)
    • Post-COVID recovery will benefit from shift to EVs but its pace depends on wider economic health
      • Figure 6: UK car and LCV annual new registrations and registrations forecast, 2020-22, (number of vehicles registered)
  7. Market Trends

    • COVID-19 disruption bring focus to digital channels
    • Cost-saving opportunities are encouraging businesses’ to go electric
    • Electric vehicle registrations
      • Figure 7: AFV by fuel type, 2013-2019, (% of all AFV registrations)
      • Figure 8: Number of publicly available charging devices, (number and %)
    • The role of telematics will grow as AI-based tech becomes more accessible
  8. Market Drivers

    • Fleet car registrations fall 31% but still make up over half of annual registrations
      • Figure 9: UK fleet car registrations, 2011-20, (number of registrations)
    • Registrations by market share
      • Figure 10: Newly registered cars by fuel type in Great Britain, 2013-20, (% of newly registered cars)
    • Electric vehicle adoption is prompting new efficiency standards
    • Public and private investment remain critical to expanding charging infrastructure coverage
    • Private sector involvement
  9. Companies and Brands – Key Takeaways

    • Economic slowdown leads to a stagnant year for business and outlet numbers
    • Market leaders are creating sustainable solutions to capture demand for EVs and their cost-saving benefits
  10. Industry Structure

    • Changes in industry structure
      • Figure 11: changes in the industry structure of ‘renting and leasing cars and light motor vehicles’ activities, 2016-20, (number of businesses and outlets)
    • Change in employment structure
      • Figure 12: Changes in the employment structure of ‘renting and leasing of cars and light motor vehicles’ activities by employment band, 2019 and 2020, (number of outlets)
    • Changes in financial structure
      • Figure 13: Changes in the financial structure of ‘renting and leasing of cars and light motor vehicles’ activities by turnover band, 2019 and 2020, (number of businesses)
  11. Company Profiles

    • ALD Automotive
    • Recent company activity
    • Financial information
      • Figure 14: Financial analysis of ALD Automotive Ltd, 2015-2019, (£ million and %)
    • Alphabet (GB)
    • Recent company activity
    • Financial information
      • Figure 15: Financial analysis of Alphabet (GB) Ltd, 2015-2019, (£ million and %)
    • Arval UK
    • Recent company activity
    • Financial information
      • Figure 16: Financial analysis of Arval UK Ltd, 2015-2019, (£ million and %)
    • LeasePlan UK
    • Recent company activity
    • Financial information
      • Figure 17: Financial analysis of LeasePlan UK Ltd, 2015-2019, (£ million and %)
    • Lex Autolease
    • Recent company activity
    • Financial information
      • Figure 18: Financial analysis of Lex Autolease Ltd, 2015-2019, (£ million)
  12. Appendix – Data Sources, Abbreviations and Supporting Information

    • Abbreviations
  13. Appendix – Further Sources and Contacts

    • Trade associations
    • Trade magazines
    • Trade events

About the report

This market report provides in-depth analysis and insight supported by a range of data. At the same time, introductory and top-level content is provided to give you an overview of the issues covered.


Mintel provides a range of market information, frequently through the category level, including market size and forecasting, complete with market drivers that illustrate the forces that shape a category or market.


Mintel’s proprietary consumer research provides our analysts with the attitudinal and behavioral data used to provide valuable insight to topical issues.


Mintel provides overviews of the top brands and manufacturers, and uses consumer research to explore attitudes and reactions to brands, as well as insight into what will resonate with consumers.


Market reports provide appendices of data to support the research and insight produced. Our databooks* are easily manipulated and downloadable to support your research needs and covers factors from consumer attitudes to market forecasts.

*databooks not available with UK B2B Industry reports.

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