Link-ups with influencers can give brands a significant sales boost. 28% of grocery shoppers (56% of 18-34s) report buying a food/drink product made in collaboration with an influencer in the six months to September 2024. However, brands need to tread carefully here; controversy around an influencer would put 49% of grocery shoppers (59% of 18-34s) off any food/drink product they endorsed.
Consumers’ sense of financial wellbeing and confidence remain down compared with 2021. This makes it all the more important for brands to be proactive in getting themselves onto shoppers’ radars, as people with tight finances are less likely than those with healthy finances to actively look for new food/drink products to try.
Inclusion in loyalty schemes is a good way for brands to tap into shoppers’ love of getting a bargain, while protecting their margins better than more generic promotions. Discounts as part of a loyalty scheme have prompted 43% of grocery shoppers to buy either a previously bought or a new brand.
This report looks at the following areas:
- Consumers’ approach to shopping for groceries for ‘main’ and ‘top-up’ shopping trips and gifting, plus demographic variations within these.
- Brand/retail activations prompting purchase of a previously-bought brand and a brand not bought before, including loyalty schemes and in-aisle displays.
- Leading influences on people’s choice of food and drink, including friend/family recommendations and user reviews.
- Behaviours relating to social media influencers and influencer-owned/supported food and drink products.
- The influence of quality awards on food and drink purchase.
Endorsement from ‘real’ people is crucial for food and drink choices; loyalty schemes and in-aisle displays exert considerable sway on purchase.
Alice Baker, Food and Drink Analyst
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EXECUTIVE SUMMARY
- Influence-related opportunities for food and drink products
- Loyalty schemes’ advantages to brands are especially relevant in the current economic climate
- Draw on the importance of human influence to drive food and drink purchase
- Participate in and publicise industry award contests
- Market dynamics and outlook
- Outlook for grocery shopping and food and drink influences
- What consumers want and why
- People are more organised for ‘main’ grocery shop; older shoppers are more likely to pre-plan
- Graph 1: approaches to grocery shopping, 2024
- Saving money is a key enticement for purchase; under-35s are the most receptive to brand/retail activations
- Graph 2: influence of brand/retail activations on food and drink purchase (nets)*, 2024
- Reviews and recommendations exert a strong influence, particularly for under-35s and parents
- Graph 3: influences on food and drink purchase, 2024
- Quality awards are valued by many; three in ten have bought a product made in collaboration with an influencer
- Graph 4: [no title]
- Innovation and marketing
- Link-ups with celebrities and film/TV tie-ins are among brands and retailers’ methods to harness influences in 2022-24
- Examples of food and drink product launches themed around influences in 2024
- Brands use various methods to attract shoppers’ attention at POS in 2024
- Examples of retail activations in 2024
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MARKET DYNAMICS
- Market drivers
- Households’ financial wellbeing falls again…
- Graph 5: the financial wellbeing index, 2016-24
- …curbing appetite for new foods/flavours
- Consumers’ weaker financial confidence…
- Graph 6: the financial confidence index, 2016-24
- …sees own-label gain at the expense of brands
- A social media presence is crucial for brands seeking to engage younger people
- Graph 7: social media platforms used in the last three months, by age group, 2024
- Tougher restrictions on advertising of HFSS food and drink loom in 2025
- Supermarket loyalty schemes do NOT mislead shoppers, CMA finds
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WHAT CONSUMERS WANT AND WHY
- Approaches to grocery shopping
- People’s approach to ‘main’ and ‘top-up’ grocery shopping differs
- People are more organised in their regular grocery shopping than ‘top-up’ shopping
- Graph 8: approaches to grocery shopping, 2024
- Still good opportunities to prompt switching even among more organised shoppers…
- …as well as the more impulse-led ones
- Under-35s are the key audience for food/drink brands to target
- Graph 9: approaches to main and ‘top-up’ grocery shopping, by age group, 2024
- Influence of brand/retail activations on food and drink purchase
- Saving money is a key enticement for food and drink choices
- Graph 10: influence of brand/retail activations on food and drink purchase (nets)*, 2024
- Companies have various options to appeal to younger adults
- Graph 11: influence of brand/retail activations on food and drink purchase among under-35s, by previous purchase, 2024
- Participation in loyalty schemes offers various advantages for brands
- Inclusion in loyalty schemes offers benefits for brands
- Loyalty scheme discounts can lay the groundwork for future premium purchases
- Boost to self-image from buying premium should make good deals on this particularly appealing to shoppers
- Multi-buy/bundle offers exclusive to loyalty scheme members warrant further exploration
- Retailers add gamification to their loyalty card schemes
- In-aisle activations prompt purchase among one in three
- Influences on food and drink purchase
- Recommendations and reviews have substantial sway in food and drink purchases
- Graph 12: influences on food and drink purchase, 2024
- Endorsements from ‘real’ people are crucial for food and drink choices
- Reviews and recommendations are key to appealing to younger people and parents
- Graph 13: influence of friend/family recommendations on food and drink purchase, by age group and parental status, 2024
- Referral schemes are a tried-and-tested method to encourage recommendations…
- …which can be actioned beyond DTC channels
- Gifting formats facilitate implicit endorsement
- Spark conversation about products to garner implied endorsements
- CCEP credits limited editions with getting people talking
- Put user reviews in shoppers’ paths in-store
- Behaviours relating to food and drink influences
- Quality awards hold significant sway in the food and drink market
- Graph 14: behaviours relating to food and drink influence, 2024
- Quality awards are valued by many
- Under-35s and parents set particular store by quality awards
- Graph 15: those who would choose a food/drink product with a quality award over one without, by age group and parental status, 2024
- Display industry awards more prominently on-pack
- Publicise quality awards on social media and traditional advertising
- Encourage shoppers to give their views of award-shortlisted products
- Three in ten have bought a food/drink brand made in collaboration with an influencer
- Link-ups with influencers are a key way for brands to engage under-35s
- Graph 16: those who have bought a food/drink product made in collaboration with a social media influencer in the last six months, by age group, 2024
- Collaboration with influencers on child-orientated product warrant exploration
- Brands must tread carefully when collaborating with influencers
- Compatibility between the celebrity and the product makes endorsements more likely to resonate
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INNOVATION AND MARKETING TRENDS
- Launch activity and innovation
- Products covered in this section
- YouTuber-owned brand launches sports and energy drinks
- Influencer-owned/-supported products appear in various categories in 2023-24
- Celebrity-backed launches continue to appear in food…
- …and in alcoholic drinks
- ‘Mystery’ flavours can benefit brands by sparking a conversation
- Film/TV tie-in food/drink launches continue
- Brands continue to highlight sports sponsorships in 2024
- Selected retail activations
- Covered in this section
- Branded bays help with on-shelf differentiation
- Sweet snacks look to catch shoppers’ attention off the aisle ends
- Brands target various seasonal occasions in 2024
- Brands and retailers continue to offer pairing prompts at POS
- Food and drink brands look to associate themselves with the UEFA Euros…
- …as well as the Olympics and Wimbledon
- On-pack competitions are a promising way to engage parents
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APPENDIX
- Report scope and definitions
- Report scope
- Abbreviations and terms
- Consumer research methodology
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