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"Travellers are signing up to multiple loyalty memberships. Schemes that pair immediate rewards with longer-term benefits can keep travellers engaged for longer."
Nikita Shergill, Technology and Media Analyst
63% of UK loyalty scheme members prefer instant rewards over traditional long‑term ones, a clear sign that travellers expect to feel valued the moment they book, not months or years later. This shift toward immediacy is redefining how loyalty is earned, delivered and judged.
At the same time, travellers are rethinking how loyalty fits into their everyday life, and they increasingly want to redeem points in non‑travel categories, such as fashion and everyday essentials. Lifestyle-focused loyalty schemes can offer travellers greater flexibility and relevance that extends far beyond the trip itself.
The biggest opportunities ahead are the rise of new payment models, such as bill-splitting, which can make group travel easier to organise. Integrating bill-splitting features in the travel booking process can remove friction, particularly for travellers under 35 who look for flexible payment options.
The development of agentic AI technology to recommend and book trips may shift loyalty away from travel brands to AI assistants. In the future, these systems will compare value and evaluate point worth, placing loyalty schemes under far greater competitive pressure. To stay visible, brands must ensure their offers, benefits and value propositions are clear for AI systems to easily read and interpret.
The first Mintel Market Intelligence report was published over 50 years ago. Since then, we have provided our unique insights and understanding of consumers, innovation and global markets to thousands of customers worldwide. Here’s why our customers rely on Mintel:
Curious about how a Market Intelligence report comes together? We like to think of it as building a detailed puzzle. We start with individual pieces: data from consumers, market statistics, industry trends, and online conversations. Then our expert analysts add world-class human insight and industry knowledge. The pieces are assembled to reveal a clear, comprehensive picture of a market.
We use a combination of four main research methods when creating our reports, each adding a valuable perspective:
Each of these four pillars provides a different piece of the puzzle. Consumer research tells us what customers think, desk research provides the factual framework, trade research offers an insider’s view, and social media analysis reveals public sentiment.
Our expert analysts are skilled in weaving these diverse data streams together. They apply a range of quantitative and qualitative analysis techniques to uncover the deeper story, connecting the dots to deliver clear, actionable insights. This comprehensive, multi-layered process is how we transform raw data into a market intelligence report you can trust to inform your most important business decisions.
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Working in a customer-obsessed organization means that data and insights have to be at our fingertips. Mintel’s reports help us support anecdotes with real quantifiable insights. The summary sections (which I really like) helps save time by giving a birds eye view of the content before spending time combing through the pages.
Our business review discussions are strengthened by the relevancy of the reports to help us better understand our customers. In addition, the customer service received from the team (especially in crunch periods) makes the process of understanding customer behavior even better.
One of the biggest challenges we face is the need to get smart on a business or category real quick.
We are talking to clients who live and breathe their category every day and the expectation is that we will be able to get caught up very quickly, and bring the thinking that can help them.
We need to do that often in a matter of days, so it’s not a small ask. Mintel gives us a very articulate view of category conditions and does so at the speed we need it.
When I’m investigating specific sectors I tend to use Mintel reports for their forecasting, which I’ve always found to be very accurate.
They also offer really broad and deep coverage in their reports. They are very, very detailed. For example, we were able to gain insight across a wide range of business areas from just one report, proving that Mintel is excellent value for money.
So overall, it’s the level of detail and the quality of forecasting that really stand out for me.
Mintel is really good for getting a handle on a particular category quickly. If we are working on a new business pitch in an area we don’t have much experience in, it’s a brilliant way to get up to speed with what’s going on, what’s changing and what the key trends are in any category.
It’s very rare now that anyone will plough through a 200-page report – that’s why the summaries are really useful. We know they are backed up by a lot of detail, so if you need to go into something in more depth you know the information will be all there for you.
At Jackman, we believe that powerful strategies are based on human insight. Mintel’s leading-edge reports and insights into consumer attitudes and behaviors are an important input as we develop and execute strategy.
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