2023
9
UK Online Retailing: Delivery, Collection and Returns Market Report 2023
2023-12-07T16:02:37+00:00
REPDB93CF8C_825C_48A5_B345_280F447ECBFA
2195
168839
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Report
en_GB
A faster pace of life in 2023 has driven an uptick in collection, underlined by consumers looking to the online channel for value and consumers becoming more savvy in terms…

UK Online Retailing: Delivery, Collection and Returns Market Report 2023

£ 2,195 (Excl.Tax)

Description

Stay ahead of the curve and future-proof your business with Mintel’s UK Online Retailing: Delivery, Collection and Returns Market Report 2023. Our full report is packed with consumer-led market intelligence, the latest market research, trends and consumer behaviours affecting your business. Get a 360° view of the delivery and collection market, including market size, share and forecasted growth to help you align your business strategy with the needs of your audience.

Below, we’ve handpicked the key insights analysed in the full report and summarised the core topics.

Topics Analysed in this Report

  • Who shops online, and what products do they purchase online.
  • The size of the online retailing market and the collection market.
  • Issues experienced with delivery, collection and returns market.
  • The growth of the collection market amidst the current economic environment.
  • Retailer interest in autonomous delivery and its subsequent impacts on the consumer.
  • The impacts of online ordering on the environment.

Delivery, Collection and Returns Market: Current Outlook

As delivery methods become more varied, collection continues to grow in importance for receiving online orders, seeing an uptick in use as the pace of life grows and shoppers look to varied fulfilment options to fit receiving online orders into their day-to-day.

  • Online retailing market size: Online sales are estimated to grow by 3.2% in 2023.

Delivery, Collection and Returns Market: Challenges and Opportunities

The end of free returns is neigh

As online retail sales have continued to climb the returns issue has grown. Retailers now have to tackle ‘buy, try, return’ behaviours which are margin-hungry. Fashion giants such as Boohoo and New Look have introduced delivery fees for shoppers returning orders in order to combat the problem of serial returning.

  • Delivery and collection market statistics: 50% of consumers who purchased online have returned items in the past 12 months.

Autonomous delivery is coming…

The pace of technology, investment and interest in autonomous delivery is growing. The ability to connect and better serve remote communities with deliveries is a key long-term benefit of drone delivery. Yet there remains concerns to overcome, particularly around how they will fare amidst the varied UK weather and the weight of deliveries.

  • Consumer attitudes: 43% of consumers living in cities are interested in receiving their online parcels through autonomous delivery.  

Purchase our UK Online Retailing: Delivery, Collection and Returns Market Report to receive a five-year forecast, consumer behaviour analysis, and recommendations for market opportunities.  Readers of this report may also be interested in our UK Online Retailing Market Report 2023.

Brands Featured in the Full Report

Amazon, Royal Mail, Post Office, DPD, Parcel Shop, InPost, Collect+.

Additional Features Included with Your Purchase

  • Interactive Databook: Each Databook is provided as an interactive website where you can deep dive into our consumer research data on your chosen topic so you can draw your own conclusions.
  • Consumer Confidence Tracker: Our Trackers paint the picture of the economic confidence and major concerns of up to 40 different demographics, tracking changes in attitudes over time.
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  • Mintel’s Clients Portal: Our portal provides instant access to actionable analysis, podcasts, and trend pieces relevant to your industry that are published almost daily, as well as our annual Global Consumer Trends. You can also browse our extensive catalogue of market research reports.

Expert Insights from a Retail Analyst

This report, written by Bridget McCusker, a leading research analyst, delivers in-depth commentary and analysis to highlight trends in the delivery and collection market and add expert context to the numbers.

A faster pace of life in 2023 has driven an uptick in collection, underlined by consumers looking to the online channel for value and consumers becoming more savvy in terms of cost-saving on delivery fees for online orders.

Bridget McCusker
Research Analyst

Table of Contents

    • Key issues covered in this Report
  1. Executive Summary

    • Opportunities for the online delivery, collection and returns market
    • Market dynamics and outlook
    • Graph 1: market size for online retailing (including VAT), 2019-23
    • Graph 2: estimated share of online sales, by fulfilment method, 2022
    • Graph 3: The financial wellbeing index, 2016-23
    • What consumers want and why
    • Graph 4: products purchased over the last two years, 2021-23
    • Graph 5: how consumers receive their online purchases, 2022-23
    • Graph 6: issues with delivery of online purchases within the last 12 months, 2023
    • Graph 7: how consumers return their online purchases, 2023
    • Graph 8: issues with returns of online purchases in the last 12 months, 203
    • Graph 9: issues with collections with online purchases in the last 12 months, 2023
    • Graph 10: behaviours towards online shopping, 2023
  2. Market Dynamics

    • Market size
    • Graph 11: market size for online retailing (including VAT), 2019-23
    • Graph 12: online sales as a percentage of all retail sales, 2018-28
    • Graph 13: estimated breakdown of all online sales, by product category, 2022
    • Graph 14: estimated share of online sales, by fulfilment method, 2022
    • Macro-economic factors
    • Graph 15: CPI inflation rate, 2021-23
    • Graph 16: the financial wellbeing index, 2016-23
    • Graph 17: the financial confidence index, 2016-23
    • Graph 18: all online sales, value non-seasonally adjusted, year-on-year performance, 2021-23
  3. What Consumers Want and Why

    • Online channel use and products purchased
    • Graph 19: products purchased in the past year, 2021-23
    • Graph 20: age profiles of those shopping online over the past three years, 2019-22
    • Graph 21: consumer electronic purchasing by age and gender, 2023
    • How online purchases are received
    • Graph 22: how consumers receive their online purchases, 2022-23
    • Graph 23: how consumers received their online purchases via collection, 2023
    • Membership of delivery subscription services
    • Graph 24: membership to Amazon Prime by income group, 2023
    • Graph 25: average age and household income of delivery subscription members
    • Issues with delivery and collection
    • Graph 26: issues with delivery of online purchases within the last 12 months, 2023
    • Graph 27: issues with delivery of online purchases within the last 12 months, by area lived in, 2023
    • Graph 28: issues with collections with online purchases in the last 12 months, 2023
    • Returns
    • Graph 29: how consumers return online purchases, 2023
    • Graph 30: how online shoppers made a return, by location, 2023
    • Graph 31: issues with returns of online purchases in the last 12 months, 2023
    • Graph 32: issues with returns of online purchases in the last 12 months, 2023
    • Perceptions of delivery businesses
    • Behaviours towards online shopping
    • Graph 33: “The option to select little to no excess packaging would encourage me to shop with one retailer over another”, 2023
    • Graph 34: “I am concerned about where the online purchases I return end up (eg landfills)”, 2023
  4. Innovation And Marketing Trends

    • Launch activity and innovation
  5. Appendix

    • Supplementary data
    • Graph 35: membership of retailer delivery subscription service, 2023
    • Report scope and definitions
    • Methodology

About the report

This market report provides in-depth analysis and insight supported by a range of data. At the same time, introductory and top-level content is provided to give you an overview of the issues covered.

Market

Mintel provides a range of market information, frequently through the category level, including market size and forecasting, complete with market drivers that illustrate the forces that shape a category or market.

Consumer

Mintel’s proprietary consumer research provides our analysts with the attitudinal and behavioral data used to provide valuable insight to topical issues.

Brand/Company

Mintel provides overviews of the top brands and manufacturers, and uses consumer research to explore attitudes and reactions to brands, as well as insight into what will resonate with consumers.

Data

Market reports provide appendices of data to support the research and insight produced. Our databooks* are easily manipulated and downloadable to support your research needs and covers factors from consumer attitudes to market forecasts.

*databooks not available with UK B2B Industry reports.

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2024 Sample Consumer Cover

Please Note: This is a sample report. All of the figures, graphs, and tables have been redacted. Our reports are available to download in PDF and PPT formats.

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