Stay ahead of the curve and secure future growth for your business with Mintel’s UK Petrol Forecourt Retailing Market Report 2023. Our full report is packed with consumer-led market intelligence, the latest trends and consumer behaviours affecting the fuel retail industry.
Key Issues Covered in this Report
- The implications of the cost-of-living crisis on petrol stations.
- The impact of the Road to Net Zero plans on petrol stations.
- Frequency in which consumers visit petrol stations to refuel/recharge their vehicles.
- Frequency in which consumers visit petrol stations for food/drink purchasing missions.
- Types of services which are used at petrol stations.
- Key reasons which drive visits to petrol stations.
- Petrol stations look to the future as they focus on consumer-focused missions rather than vehicle-focused missions.
UK Fuel Forecourt Retail Market Overview
The cost of living crisis has reduced the demand for petrol stations. Consumers are experiencing increased prices of petrol/diesel amidst the current economic crisis and cutting back on non-essential travel in their vehicles as a result, causing petrol station revenues to fall. While fuel is a key driver to petrol station usage, more consumers are visiting these sites to purchase non-fuel related needs and petrol station value sales, excluding fuel sales, has risen.
- UK market share of petrol retailers: Petrol companies hold the majority of the share of petrol station sites. Esso is top, with Shell and BP close behind.
Petrol Forecourt Retail Market – Consumer Insights
- Petrol station users are looking for convenience and efficiency, over half of consumers would prefer to use a pay-at-pump petrol service instead of paying inside.
- Almost three-quarters of UK consumers are interested in additional services at their petrol stations, as we move to a less fuel-dependent economy, more consumers will have to spend time charging their electric vehicle. Spending more time charging their vehicles will be important for petrol forecourt retailers to enhance their adjacent services, so that their users will have a convenient and efficient time while they wait to charge their electric vehicles.
Purchase the full report for a complete analysis of the UK petrol forecourt retail market, including market dynamics, industry innovations and more consumer insights.
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Expert Analysis from a Retail Specialist
This report, written by Bridget McCusker, a leading retail analyst, delivers in-depth commentary and analysis to highlight current trends in the UK petrol forecourt retail market and add expert context to the numbers.
Petrol stations must shift away from vehicle-focused mindset to consumer-focused mindset as more consumers embrace EVs, the in-and-out nature of petrol stations will change.
Bridget McCusker
Research Analyst
Collapse All
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- Key issues covered in this Report
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Executive Summary
- Opportunities for petrol forecourt retailers
- Market dynamics and outlook
- Graph 1: market size for petrol stations, including all revenue generated, 2018-23
- Graph 2: market size for petrol stations, excluding fuel sales, 2018-23
- Graph 3: outlet share of petrol stations, 2023
- Graph 4: "Have you been affected by any of these issues over the last two months? Please select all that apply", 2023
- Graph 5: vehicle ownership, 2023
- What consumers want and why
- Graph 6: petrol stations most visited, 2023
- Graph 7: frequency of petrol station visits, 2023
- Graph 8: services used at petrol stations, 2023
- Graph 9: usage of petrol stations for food-for-home purchasing, 2023
- Graph 10: reasons for choosing the petrol station consumers most frequently visit, 2023
- Graph 11: behaviours towards petrol forecourts, 2023
- Graph 12: future of petrol station services, 2023
- Innovation and marketing
- Graph 13: total above-the-line, online display and direct mail advertising expenditure by UK supermarket and petrol station operators, 2018-23
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Market Dynamics
- Market size
- Graph 14: market size for petrol stations, including all revenue generated, 2018-23
- Graph 15: market size for petrol stations, excluding fuel sales, 2018-2023
- Market share
- Graph 16: outlet share of petrol stations, 2023
- Macro-economic factors
- Graph 17: GDP, 2021-23
- Graph 18: CPI inflation rate, 2021-23
- Graph 19: [no title]
- Graph 20: "Have you been affected by any of these issues over the last two months? Please select all that apply", 2023
- Graph 21: recent changes in use of car compared to 12 months ago, 2023
- Graph 22: "Currently, I am working…", 2023
- Graph 23: vehicle ownership, 2023
- Graph 24: annual new car registrations, 2020-2023
- Graph 25: England, 2018-22
- Regulatory and legislative changes
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What Consumers Want and Why
- Petrol station retailers used
- Graph 26: petrol stations most visited, 2023
- Graph 27: profile of shoppers at the most frequently visited petrol stations, by age and income, 2023
- Frequency of petrol stations used
- Graph 28: frequency of petrol station visits by vehicle ownership, 2023
- Services used at petrol stations
- Graph 29: services used at petrol forecourt based on working situation, 2023
- Graph 30: services used at petrol station retailers, 2023
- In-home food purchasing
- Graph 31: usage of petrol stations for food-for-home purchasing, 2023
- Food on-the-go purchasing
- Graph 32: usage of petrol stations for food on-the-go items, 2023
- Reasons to visit petrol stations
- Graph 33: reasons for choosing the petrol station consumers most frequently visit, 2023
- Graph 34: reasons for choosing the petrol station consumers most frequently visit, by gender and age, 2023
- Behaviours of petrol station users
- Graph 35: behaviours towards petrol forecourts, 2023
- Graph 36: behaviours towards petrol stations, 2023
- Future of petrol stations
- Graph 37: future of petrol station services, by age and gender, 2023
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Innovation And Marketing Trends
- Competitive strategies
- Launch activity and innovation
- Advertising and marketing activity
- Graph 38: total above-the-line, online display and direct mail advertising expenditure by UK supermarket and petrol station operators, 2023
- Graph 39: recorded above-the-line, online display and direct mail total advertising expenditure by UK petrol station operators, by media type, 2022-23
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Appendix
- Supplementary data
- Graph 40: frequency of petrol station visits, 2023
- Graph 41: services used at petrol stations, 2023
- Graph 42: future of petrol station services, 2023
- Report scope and definitions
- Methodology
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