US Delivery Apps and Services Market Analysis
The US Delivery Apps and Services Market has experienced substantial usage, driven by consumers’ increasing demand for convenience, with 80% of consumers having used delivery services in the past 12 months. In the foreseeable future the Delivery Apps and Services Market is expected to consolidate with dominant players, while companies explore emerging technologies like automation and drones.
US Delivery Apps and Services Market Trends
Convenience drives consumer behavior, with the majority of US consumers using delivery services, particularly among consumers aged between 18 to 44, which should be considered in strategising for Delivery Apps and Services Market Size.
Affordability, free delivery, and avoiding additional fees are key motivators, but consumers are frustrated with price discrepancies between online and in-store shopping.
Delivery services are seen as essential for busy lifestyles, with 71% of consumers agreeing that delivery services make their lives less stressful.
Consumers seek transparency, quality, and access to unique brands, thus shaping the Delivery apps market and Delivery services market.
Frequently Asked Questions about the US Delivery Apps and Services Market
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Growth is driven by increasing consumer demand for convenience, the rise of on-demand culture, and technological advancements in delivery methods.
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The leading players in the market include Amazon Prime, Walmart+, DoorDash, Uber Eats, Instacart, and Grubhub.
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The leading segment is food delivery services, with platforms like DoorDash and Uber Eats dominating the market.
About The Report
The US Delivery Apps and Services Market Report provides comprehensive insights into the Delivery apps and services market in the US, offering an in-depth analysis of consumer behaviors, motivations, and challenges. It covers key trends such as the growth of on-demand culture, technological innovations, subscription models, and price sensitivity, alongside factors like convenience and affordability influencing consumer adoption. The Delivery Apps and Services Market Report also surveys various consumer segments, including age, parental status, financial situation, and regional differences, offering valuable data on preferences and barriers. Businesses in retail, e-commerce, logistics, and delivery service providers, as well as technology and marketing professionals, will benefit from the report’s actionable insights to stay competitive, refine strategies, and meet evolving consumer expectations. This report helps companies understand their position within the market and make informed decisions to plan for Delivery Apps and Services Market Share.
Key Topics Analyzed in the Report
- Impact of inflation and tariffs on delivery services
- Automation and its cost-efficiency potential
- Delivery services with the most consumer appeal
- Drivers to use delivery services
- Barriers to using deliveries more frequently
- Categories ordered for delivery
- Consumer attitudes toward delivery services
| Report Attributes | Details |
|---|---|
| Published Date | September 2025 |
| Data Range | 2019 – 2030 |
| Measurement Metrics | Revenue in US $ |
| Country Focus | United States of America (USA) |
| Consumer Data | 2,000 internet users aged 18+, July 2025 |
| Number of Pages | 50 |
| Market Segmentation | Groceries, Personal Care Products, Beverages, Prepared Meals/Restaurant Food, Clothing, Footwear or Accessories, Household Products, Beauty Items, Vitamins/Over-the-Counter Medicine, Electronics, Furniture and Home Décor. |
Leading Companies | Amazon Prime, Walmart+, DoorDash, Uber Eats, Instacart, Target, Circle K, Grubhub, Shipt, Postmates, GoPuff, Ace Hardware, Party City, David’s Bridal, Bi-Rite Market, Dave’s Markets, Dorothy Lane Market, Lucky’s Markets, Lunardi’s Markets, Superior Grocers, Big Y, Citarella, Gelson’s, Gordon Food Service Store, DSW, Sephora, Best Buy, Petco, Five Below, Family Dollar, King Kullen, Superlo Foods, Lunds & Byerlys, Foxtrot, Vallarta Supermarkets. |
Meet the Expert Behind the Analysis
This report was written by Marisa Ortega. Marisa joined Mintel in 2021 with a background in the beauty industry. She is an analytical and curious individual, who enjoys constant learning and finding the answer to the “why”. She applies this knowledge to create insightful reports focused on retail and ecommerce that provide a complete picture of a market and find new opportunities.
Paid delivery services are appealing to consumers, as the desire for increased convenience becomes a greater expectation in shopping. To stay competitive, businesses must focus on strategies that enhance cost efficiency, enable personalization and prioritize sustainability.
Marisa Ortega
Analyst – Retail & eCommerce
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EXECUTIVE SUMMARY
- What you need to know
- Market predictions
- What consumers want and why
- Opportunities
- Opportunities for delivery services
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MARKET DYNAMICS
- Market context
- Robots and drones offer opportunities to improve delivery services
- Build trust and loyalty through ethical values
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Consumer Insights
- Consumer fast facts
- Types of delivery services used
- Consumers are no strangers to delivery services
- Graph 1: types of delivery services used, 2025
- Delivery services are a hit across ages, particularly among younger consumers
- Graph 2: types of delivery services, by age, 2025
- How DoorDash and Uber Eats are expanding their retail footprint
- Households with kids are likely to rely on delivery services
- Graph 3: types of delivery services, by parental status, 2025
- The Midwest opportunity
- Graph 4: types of delivery services, by region, 2025
- Amazon helps consumers save time and money no matter where they live
- Delivery services usage
- Consumers increasingly want instant gratification when shopping
- Graph 5: delivery services usage – NET, by age, 2025
- Keep delivery services thriving in tough economic times
- Graph 6: delivery services usage, by financial situation, 2025
- Delivery service subscriptions
- Even with subscription-based models, the delivery service industry remains fiercely competitive
- Uber One maximizes the value offered to its users through partnerships
- Cracking the code: engaging past and first-time subscribers
- Graph 7: delivery service subscription, by age and parental status, 2025
- Categories shopped
- Everyday essentials are top items ordered for delivery
- Amazon makes grocery shopping simpler and faster
- Purchasing behavior is also influenced by life stages
- Graph 8: categories shopped, by age, 2025
- Delivery services like Uber Eats and DoorDash connect with younger consumers by highlighting key delivery occasions
- Through delivery services, consumers living in remote areas have access to more shopping options
- Graph 9: categories shopped, by area, 2025
- Important factors when using delivery services
- From click to doorstep, every step matters
- Graph 10: important factors when using delivery services, 2025
- Quality and transparency drive consumer trust
- Motivating factors to use delivery services
- Present delivery costs in a way that consumers perceive as manageable
- Graph 11: motivating factors to use delivery services, 2025
- Affordability and the user experience make consumers click “order”
- Motivations to use delivery services look different across age groups
- Graph 12: motivating factors to use delivery services – select responses, by age, 2025
- Chase delivery benefits
- Barriers to using delivery services
- Consumers want the same offerings online as they get in-store
- Graph 13: barriers to using delivery services, 2025
- Price transparency is key to earn consumers’ trust
- Overcome barriers in delivery services for all ages with tailored messaging
- Graph 14: barriers to using delivery services, by age, 2025
- Attitudes toward delivery services
- Delivery services drive discovery
- Graph 15: attitudes toward delivery services – any agree, by age, 2025
- Delivery services can be an affordable indulgence, providing convenience and comfort
- Walmart+ turns convenience into quality time
- Simplifying fees can improve consumers’ perceptions and boost loyalty
- Graph 16: attitudes toward delivery services – any agree, by gender and age, 2025
- Go beyond monetary value to win over consumers
- Boost sales with delivery service gift cards
- Stand out with partnerships
- DoorDash broadens its selection of local businesses
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Innovation and Marketing strategies
- DoorDash offers flexible payments through a partnership with Klarna
- Instacart partners with Pinterest to transform discovery into purchase
- Grubhub teams up with Wyndham Hotels & Resorts
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APPENDIX
- Consumer research questions
- Consumer research methodology
- Generations
- Abbreviations and terms
- TURF methodology
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