“The pandemic tested FIs’ resilience with regards to adapting to heightened consumer demand for digital banking services. Providers emerged stronger on the other side, with adoption surging and satisfaction sitting at healthy levels. While adoption has accelerated, mobile banking is still perceived to be the less secure and inferior channel compared to online banking. With rising smartphone usage, FIs continuing to enhance functionality of mobile services and leveraging innovative technology like biometrics will be key to furthering adoption and tilting the balance toward more app-based banking in the future.”
– Amr Hamdi, Finance Analyst
This Report looks at the following areas:
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