2025
9
US Financial Services Market Report 2025
2025-04-03T09:02:00+01:00
REP1F59EF2C_59E4_4874_92DC_85EB48556A05
3695
181020
[{"name":"Financial Services","url":"https:\/\/store.mintel.com\/industries\/financial-services"}]
Report
en_GB
2025 is marked by a shift in financial priorities, with a move away from saving toward increased discretionary spending across areas like travel and big-ticket purchases. This transition in mindset…
  1. /
  2. All Industries
  3. /
  4. Financial Services
  5. /
  6. US Financial Services Market Report 2025

US Financial Services Market Report 2025

Reports - What's Included
  • Interactive Databook
  • Multiple Report Formats
  • Access to Clients Portal
  • Custom Presentation Tool

2025 is marked by a shift in financial priorities, with a move away from saving toward increased discretionary spending across areas like travel and big-ticket purchases. This transition in mindset reflects the positive gains across households’ personal finances, buoyed by a robust labor market. Credit cards remain a vehicle that will support consumers, particularly higher-earners’, voracity for discretionary spending – as evidenced by the nearly quarter of consumers that plan to open a credit card in 2025.

At the same time, investment accounts have seen the fastest growth in planned openings since 2024, signaling increased interest in wealth-building among consumers, especially younger ones – emphasizing the need for FIs to align offerings with the dual priorities of facilitating spending and long-term financial planning.

However, uncertainty surrounding the inflationary effects of President Trump’s tariffs will necessitate greater engagement for financially vulnerable consumers. As such, outreach comprising of proactive solutions, hardship offerings and tailored wellness tools will heavily resonate with low-income households most in need of this support.

This report looks at the following areas:

  • Planned financial account openings for 2025
  • Financial goals for 2025
  • Most desired product features
  • Desired forms of financial support from banks
  • Personal finance confidence
  • Attitudes toward financial services

Shifting priorities in 2025 highlight opportunities for financial services to support consumers balancing discretionary spending and long-term financial goals.

Amr Hamdi, Senior Analyst – Financial Services

Collapse All
  1. EXECUTIVE SUMMARY

    • What you need to know
    • Consumers’ shift to greater discretionary spending presents acquisition opportunities across a wide range of financial products
    • Graph 1: financial priorities over time, 2024 and 2025
    • Women are an addressable market for FIs, particularly across short-term and long-term financial products
    • Graph 2: women’s planned new financial accounts over time, 2024 and 2025
    • Leverage proactive credit management tools to boost engagement
    • Men lose confidence across key areas of personal finance over time, requiring the need for closer involvement from their FIs as they age
    • Graph 3: personal finance areas consumers are very confident about, by age and gender, 2025
    • Empower women’s personal finance literacy from an early age
    • Graph 4: personal finance areas consumers are very confident about, by age and gender, 2024
    • Market predictions
    • Opportunities
    • Issuers and travel brands have a wellspring of acquisition opportunities with older, high-earning consumers
    • Graph 5: prioritization of travel, by age and income, 2024 and 2025
    • Build loyalty and trust with multicultural adults by aligning financial services with their cultural values and interests
    • Graph 6: attitudes toward FIs and partnerships, by race and ethnicity, 2025
  2. MARKET DYNAMICS

    • Market context
    • Market drivers
    • Positive gains across consumers’ personal finances will continue to drive non-essential spending, particularly across higher-earners
    • Graph 7: change in financial situation over the past 12 months, 2023-25
    • Rising inflation necessitates the need for more outreach across low-income households
    • Graph 8: consumer price index, 2022-25
  3. CONSUMER INSIGHTS

    • Consumer fast facts
    • Planned accounts for 2025
    • Planned credit card and investment activity highlight cross-sell opportunities for FIs
    • Graph 9: planned new financial accounts over time, 2024 and 2025
    • Tap into Gen Zers’ growing credit card interest with premium offerings
    • Graph 10: planned new financial accounts, by generation, 2025
    • Gen Zers are highly engaged with annual fee cards, as well as most open to premium cards
    • Graph 11: attitudes toward annual fees, by generation, 2024
    • Parents’ focus on savings and investment accounts highlights a focus on financial security and future planning
    • Graph 12: planned new financial accounts, by parental status, 2025
    • Financial goals for 2025
    • While saving reigns as the top financial goal, consumers are exhibiting a greater shift toward non-essential spending
    • Graph 13: highest priority financial goals, by rank, 2025
    • Gen Zers consistent prioritization of investing indicates an addressable audience for brands to tap into through wealth-building messaging
    • Graph 14: Gen Zers’ financial priorities over time, 2024 and 2025
    • Cater to Millennials’ desire for indulgence and enjoyment, while balancing messaging around long-term financial planning
    • Graph 15: Millennials’ financial priorities over time, 2024 and 2025
    • Desired features
    • Satiate consumers’ appetite for saving and earning through interest-bearing products
    • Graph 16: desired features from new accounts, 2025
    • While most seek digital features, Boomers value in-person interaction – highlighting the need for FIs to cater to customers’ diverse preferences
    • Graph 17: desired features from new accounts, by generation, 2025
    • Value propositions that highlight both quantitative and experiential benefits will resonate with women
    • Graph 18: desired features from new accounts, by gender, 2025
    • Financially struggling consumers are more likely to value immediate and tangible ways to enhance their finances through earning potential
    • Graph 19: financially struggling consumers’ desired features from new accounts, 2024 and 2025
    • Rewards can be the difference maker in acquiring the businesses of Gen Z men
    • Graph 20: desire for rewards in a new category from a new financial account, by generation and gender, 2024 and 2025
    • Desired financial support
    • Strengthen customer trust through proactive financial support solutions
    • Graph 21: desired forms of financial support, 2025
    • Stimulate parents’ appetite for improving their financial literacy with education-driven outreach
    • Graph 22: desired forms of financial support, by parental status, 2025
    • Consumers in unfavorable financial situations desire targeted support – a call-to-action for FIs
    • Graph 23: desired forms of financial support, by financial situation, 2025
    • Affluent consumers’ desire for investment support underscores their expectations for the banks to act as financial advisors
    • Graph 24: desired forms of financial support, by household investable assets, 2025
    • Personal finance confidence
    • Consumers generally display high levels of confidence in their personal finances, but complex areas require closer support from FIs
    • Graph 25: personal finance areas consumers are confident about, 2025
    • Younger generations need more guidance on saving for retirement, while older generations need more investment advice
    • Graph 26: confidence in investing and retirement planning, by generation, 2025
    • Lower levels of confidence among struggling consumers necessitates the need for more hardship offerings, as well as educational support from FIs
    • Graph 27: % of consumers confident about financial wellness areas, by financial situation, 2025
    • Attitudes toward financial services
    • Young adults perceive switching banks as difficult, but they’re willing to engage in new banking relationships for the right price
    • Graph 28: attitudes toward switching banks, by generation, 2025
    • AI can democratize low earners’ access to financial advisory
    • Graph 29: openness to AI-power financial advisors, by household income, 2025
    • Hybrid advisory models can speak to investors’ desire for emerging tech, while still retaining the human touch
    • With crypto firmly entrenched as an investment vehicle, Gen Zers are poised to convert their interest into adoption of the asset
    • Graph 30: Gen Zers’ attitudes toward cryptocurrency over time, 2023-25
    • Boomers are the least open to biometric authentication, likely a result of concerns with sharing their data
    • Graph 31: attitudes toward biometric authentication and personal data security, by generation, 2025
    • Younger adults don’t mind sharing their data across FIs to get better offers, indicating an audience that would be engaged with open banking
    • Graph 32: openness to sharing data with FIs, by generation, 2025
  4. INNOVATION AND MARKETING STRATEGIES

    • Marketing and advertising
    • Investment marketing continues to rise, while mortgages and loans remains low
    • Graph 33: share of marketing spend, by subindustry, 2023-2024
    • Chase touts its financial guidance capabilities
    • Citibank combines an introductory savings rate with a cash bonus
    • American Express highlights aspirational travel
  5. APPENDIX

    • Consumer research questions
    • Consumer research methodology
    • Generations
    • Abbreviations and terms
    • Meet the expert

Why Choose Mintel?

Mintel is the world’s leading market intelligence agency. We show you how consumers think today and tomorrow. As a trusted partner to industry leaders, we deliver game-changing insights to businesses across the globe, fuelling their marketing and innovation strategies that will shape the future.

Access high-quality market research with every purchase of Mintel’s consumer reports. Here’s what else is included in your report purchase:

  • Multiple Report Formats: Mintel’s reports are available in PDF and PPT formats, and are delivered straight to your inbox, so you can easily share Mintel’s market intelligence.
  • Access to Mintel’s Clients Portal: After your purchase is completed, you’ll receive an invitation to join Mintel’s Clients Portal, providing instant access to supplementary insights from Mintel’s industry experts.
  • Interactive Databook: Mintel’s bespoke consumer data is presented as an interactive website, so you can deep dive into your chosen topic, explore demographics and download specific statistics.
  • Custom Presentation Tool: Easily incorporate selected research data and analysis into a tailor-made presentation to win over clients and stakeholders.

Take a look at a sample PDF report below:

Please Note: All of the figures, graphs, and tables in this sample report have been redacted.
£ 3,695 (Excl.Tax)
  • Instant access when you pay by credit card
  • Add multiple reports to your cart to receive a discount
Add to cart

Is this report right for you?

From consumer reports to customised growth strategies. We have an option to suit your business requirements.

Find out more

Popular Related Reports

Global Outlook on Sustainability: A Consumer Study 2024-25

£ 5,000£ 21,600

Mintel’s 2024-25 Global Outlook on Sustainability: A Consumer Study is designed to help you understand what brands and companies should prioritise in order to educate consumers and ensure...

Find out more

US Innovations in Insurance Report 2024

£ 3,695

With elevated premiums plaguing the P&C sector, consumers' openness to adopting telematics-based offerings due to the cost savings remains on the upswing – evidenced by the nearly 70%...

Find out more

US Switching and Loyalty in Financial Services Consumer Report 2024

£ 3,695

In 2024, the financial services landscape in the US witnessed significant consumer activity, with nearly half switching primary providers. The report highlights a growing sensitivity to fees, with...

Find out more

US Home Purchasing and Mortgages Market Report 2025

£ 3,695

Evolving consumer behaviors and preferences continue to drive the housing market. Younger buyers are at the forefront of these shifts, with more and more younger adults making purchase...

Find out more

US Attitudes towards Fintech Consumer Report 2024

£ 3,695

Fintech, or financial technology, can be defined as the integration of technological advancements with financial services offerings, ranging from mobile banking and robo-advisors to cryptocurrency and blockchain. Fintech...

Find out more

Global Citizens and Banking in the US Consumer Report 2025

£ 3,695

The rising population of global citizens (ie foreign-born) in the US, which accounts for over 14% of the country's total population, represents a significant opportunity for FIs to...

Find out more

Trusted by global industry leaders

Mintel is really good for getting a handle on a particular category quickly. If we are working on a new business pitch in an area we don’t have much experience in, it’s a brilliant way to get up to speed with what’s going on, what’s changing and what the key trends are in any category.

It’s very rare now that anyone will plough through a 200-page report – that’s why the summaries are really useful. We know they are backed up by a lot of detail, so if you need to go into something in more depth you know the information will be all there for you.

Pauline Robson, Managing Partner, Mediacom

Mintel helps us when we want to know something quickly – it provides fast answers to our questions. If we need to get a view of what’s going on in a particular market it’s very useful.

When carrying out background research, I find Mintel an excellent starting point.

The fact that it covers so many markets is a big plus for me– instead of having to buy specialist products in each area we are interested in, especially when we only require a brief view on a particular market, we can go to Mintel for help as a one-stop shop. I find Mintel a useful and valuable resource.

Ben Zeidler, Director - Research and Analytics, Tenth Wave

One of the biggest challenges we face is the need to get smart on a business or category real quick.

We are talking to clients who live and breathe their category every day and the expectation is that we will be able to get caught up very quickly, and bring the thinking that can help them.

We need to do that often in a matter of days, so it’s not a small ask. Mintel gives us a very articulate view of category conditions and does so at the speed we need it.

Jeff White, Business Development Director, Deutsch

There is no question that Mintel is the go-to resource for the best quality market research, but I did not think it was an affordable option for Abacus Marketing to consider. As a small marketing agency, we only work with a few new clients each year.

However, we have a very high-end consultative approach to our work, so we really do need a partner like Mintel to provide the big agency experience we are always aiming to deliver. Our clients come from an incredibly diverse range of industry sectors, so we obviously need access to market research reports from a very wide spectrum of marketplaces – and that is precisely what we got.

Stephen Taylor-Brown, Managing Director, Abacus

We’ve found it so useful working more closely with Mintel. They helped support our recent flagship event for our top suppliers by providing a really unique viewpoint on the future of online retailing.

Nick Carroll from their Retail Team was also an excellent panelist, sharing useful and actionable consumer insights. We definitely look forward to working with Mintel again on future projects.

Zac Steele, E-Commerce Trading Development Manager, Waitrose & Partners

Is this report right for you?

From consumer reports to customised growth strategies. We have an option to suit your business requirements.

Find out more