2025
9
US Marketing to LGBTQ+ Communities Consumer Report 2025
2025-03-11T14:02:34+00:00
REP934C45A0_6B8B_4936_8302_A47FB12DCB8F
4995
180292
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Report
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Large-scale change is on the horizon for many traditionally marginalized groups living in the US and that includes the LGBTQ+ population. From day one of the second Trump administration, LGBTQ+…
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  6. US Marketing to LGBTQ+ Communities Consumer Report 2025

US Marketing to LGBTQ+ Communities Consumer Report 2025

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Large-scale change is on the horizon for many traditionally marginalized groups living in the US and that includes the LGBTQ+ population. From day one of the second Trump administration, LGBTQ+ rights and protections have come under fire as anti-LGBTQ+ sentiment continues to spread and go unchecked. The majority of LGBTQ+ consumers are worried about the future of LGBTQ+ rights in the US – and so are more than half of consumers with LGBTQ+ loved ones. As fear, uncertainty and stress rapidly grow, consumers expect companies and brands to remain committed to LGBTQ+ allyship and advocate for LGBTQ+ rights and protections.

Despite the hyper-politicization of LGBTQ+ identities and rights, the LGBTQ+ population in the US continues to grow in both size and influence. A driving force behind the continued population growth are Gen Z adults, who represent the future of the country’s spending power and electorate.

This report looks at the following areas:

  • An overview of the LGBTQ+ population in the US
  • A review of current events impacting LGBTQ+ people in the US
  • LGBTQ+ consumers’ outlook on life
  • A look at LGBTQ+ consumers’ lifestyle behaviors across finances, health and style
  • LGBTQ+ consumers’ reactions to the 2024 presidential election, and expectations for President Trump’s second term
  • Attitudes towards the state of LGBTQ+ rights in the US and the role of brands in LGBTQ+ advocacy

As anti-LGBTQ+ sentiment and politicization rapidly spread in the US, the growing LGBTQ+ population looks to brands for meaningful allyship and advocacy.

Lisa Dubina, Associate Director, Culture & Identity

Market Definitions

For the purposes of this Report, Mintel uses “LGBTQ+” to refer to consumers who are lesbian, gay, bisexual, transgender, nonbinary, or another non-heterosexual/non-cisgender identity.

Mintel identified LGBTQ+ respondents through self-reported data collection allowing respondents to self-identify if preferred:

  • “Are you…?” [Male, Female, Nonbinary, Questioning, Another gender, Prefer to not disclose]
  • “Are you transgender? We understand that this can be a personal subject, so please be assured that all answers are confidential and no responses will be looked at individually.” [Yes, No, Questioning, Prefer to not disclose]
  • “Are you…?” [Heterosexual or straight, Gay or lesbian, Bisexual, Asexual, Pansexual, Questioning/Unsure, Something else, Prefer to not disclose]
Collapse All
  1. EXECUTIVE SUMMARY

    • What you need to know
    • Future outlook for the LGBTQ+ community
    • What consumers want and why
    • Opportunities
    • Opportunities for brands marketing to LGBTQ+ communities
  2. MARKET DYNAMICS

    • Market context
    • Market drivers
    • Trump administration targets LGBTQ+ Americans
    • LGBTQ+ Americans working to navigate rapid changes
    • Despite growing concerns, LGBTQ+ advocates find glimpses of hope and prepare to fight
    • Overview of LGBTQ+ population
    • The LGBTQ+ population continues to grow despite the hyper-politicization of LGBTQ+ identity and issues
    • Graph 1: percentage of LGBTQ+ adults in the US, 2012-24
    • Generational shifts play a large role in the country’s LGBTQ+ population growth
    • Graph 2: percentage of LGBTQ+ adults in the US, by generation, 2022 and 2024
    • Not a monolith: LGBTQ+ consumers are diverse across sexual orientation and gender identity
    • Graph 3: LGBTQ+ identity among LGBTQ+ adults, 2024
    • In addition to overindexing young, the LGBTQ+ population skews multicultural, urban-dwelling and less affluent – for now
    • Consumers are divided on a preferred term for reference to the community
    • Graph 4: terms/label personally used to describe their own identity, 2024
    • Graph 5: preferred community term/label others should use, 2024
    • The share of consumers with a LGBTQ+ loved one has remained consistent
    • LGBTQ+ consumers and their loved ones are a notable consumer segment with growing spending power
  3. CONSUMER INSIGHTS

    • Consumer fast facts
    • Outlook on life and lifestyle
    • LGBTQ+ consumers are less likely to live with a spouse or partner, and more likely to live with a parent or alone
    • Graph 6: current household make-up, 2024
    • LGBTQ+ consumers are more likely to feel stuck and frustrated with the state of their life
    • Graph 7: agreement – “Life seems easier for other people my age than it is for me,” 2024
    • Graph 8: agreement – “My life isn’t where I thought it would be at this point,” by LGBTQ+ identity, 2024
    • Dissatisfaction with life is consistent across Gen Z consumers, however frustrations remain among older LGBTQ+ generations
    • Graph 9: outlook on life at this point – any agree – by LGBTQ+ identity, by generation, 2024
    • A desire for more control over life is universal, but the total population is more likely to feel they fit in with their surrounding community
    • Graph 10: agreement – “I wish I had more control over my life circumstances,” by LGBTQ+ identity, 2024
    • Graph 11: agreement – “I feel like I fit in among my local neighborhood and community,” by LGBTQ+ identity, 2024
    • White LGBTQ+ consumers’ higher likelihood to feel they fit in demonstrates the intersectional experiences of LGBTQ+ people of color
    • Graph 12: agreement – “I feel like I fit in among my local neighborhood and community,” by race/ethnicity, 2024
    • Disneyland offers a night of LGBTQ+ community and celebration with Disney After Dark: Pride Nite
    • Financial situation and spending behaviors
    • LGBTQ+ consumers are less likely to have a high household income, and are more likely to describe their situation as financially struggling
    • Graph 13: financially comparison, by LGBTQ+ identity, 2024
    • There are further gaps between the total population and LGBTQ+ consumers when it comes to financial comfort and confidence
    • Graph 14: agreement – “I am not comfortable making major financial commitments (eg getting a mortgage),” by LGBTQ+ identity, 2024
    • Graph 15: agreement – “I am confident I will be able to support myself financially for the rest of my life,” by LGBTQ+ identity, 2024
    • Unlike the total population, LGBTQ+ consumers’ financial know-how does not increase with age and experience
    • Graph 16: agreement – “I am not comfortable making major financial commitments (eg getting a mortgage),” by LGBTQ+ identity, 2024
    • Despite differences in financial comfort, spending habits between the total population and LGBTQ+ consumers are fairly similar
    • Graph 17: financial behaviors over past 12 months, by LGBTQ+ identity, 2024
    • Spending behaviors vary across gender identity, both within and outside of the LGBTQ+ population
    • Graph 18: financial behaviors over past 12 months, by LGBTQ+ identity, and by gender, 2024
    • Health and style priorities
    • Consumers’ top health priorities are fairly consistent across the total population and LGBTQ+ population
    • Graph 19: current top three health priorities, by LGBTQ+ identity, 2024
    • Graph 20: current top three health priorities, by LGBTQ+ identity, and by gender identity, 2024
    • LGBTQ+ consumers are less likely to be comfortable with aging which could be tied to their interest in fashion trends
    • Graph 21: agreement – “I do my best to keep up with fashion trends,” by LGBTQ+ identity, 2024
    • Graph 22: agreement – “I’m okay with the idea of getting older,” by LGBTQ+ identity, 2024
    • Across gender identity LGBTQ+ prioritize keeping up with fashion trends and styles
    • Graph 23: any agreement – “I do my best to keep up with fashion trends (eg updating my wardrobe, changing my hair style),” by LGBTQ+ identity, by generation, 2024
    • LGBTQ+ consumers are more likely to crave style inspiration, guidance and customization from brands
    • Graph 24: agreement – “Not enough brands empower people to love and celebrate the aspects of their appearance that make them unique and one-of-a-kind,” by LGBTQ+ identity, 2024
    • Graph 25: agreement – “I wish more brands offered inspiration and guidance on how to adapt popular fashion trends to better fit me” by LGBTQ+ identity, 2024
    • Brands can help empower self-expression and self-confidence among LGBTQ+ consumers of all ages
    • Graph 26: any agreement – “Not enough brands empower people to love and celebrate the aspects of their appearance that make them unique and one-of-a-kind,” by LGBTQ+ identity, by age, 2024
    • M·A·C features LGBTQ+ icon Chappell Roan and celebrates her “camp circus” vibe
    • Attitudes towards the election outcome
    • LGBTQ+ consumers are more likely than the total population to be disappointed in the election outcome
    • Less than half of LGBTQ+ consumers agree the President will support and serve people like them
    • Graph 27: agreement – “I am confident the newly elected US President will serve and support people like me,” by LGBTQ+ identity, 2024
    • Confidence in the President’s support varies by age and political affiliation
    • Graph 28: agreement – “I am confident the newly elected US President will serve and support people like me” – among LGBTQ+ consumers, by political affiliation, 2024
    • Graph 29: agreement – “I am confident the newly elected US President will serve and support people like me” – among LGBTQ+ consumers, by age, 2024
    • The majority of LGBTQ+ voters were influenced by the issue of LGBTQ+ rights
    • Graph 30: agreement – “The future of LGBTQ+ rights was a key consideration for me when I cast my vote in the 2024 presidential election,” by LGBTQ+ identity, 2024
    • Graph 31: agreement – “Election campaigning across the past year did not focus enough on LGBTQ+ rights and safety,” by LGBTQ+ identity, 2024
    • Young voters and those with LGBTQ+ loved ones also considered LGBTQ+ rights when voting
    • Graph 32: any agreement – LGBTQ+ rights and the 2024 election, by LGBTQ+ loved one, by generation, 2024
    • Outlook on LGBTQ+ rights and sentiment
    • Six in 10 LGBTQ+ consumers fear for the future of LGBTQ+ rights in the US
    • Graph 33: agreement – “I am worried about the future of LGBTQ+ rights in the US,” by LGBTQ+ identity, by LGBTQ+ loved one, 2024
    • Younger generations are more likely to be concerned about the future of LGBTQ+ rights
    • Graph 34: agreement – “I am worried about the future of LGBTQ+ rights in the US” – among Total Population, by generation, 2024
    • Over half of LGBTQ+ consumers have noticed an increase in anti-LGBTQ+ sentiment
    • Graph 35: agreement – “I’ve personally noticed an increase in anti-LGBTQ+ sentiment recently,” by LGBTQ+ identity, by LGBTQ+ loved one, 2024
    • Graph 36: agreement – “Current anti-LGBTQ+ sentiment in the US is negatively impacting my mental wellbeing,” by LGBTQ+ identity, by LGBTQ+ loved one, 2024
    • LGBTQ+ Gen Z adults are the most likely to have noticed and feel negatively impacted by rising anti-LGBTQ+ sentiment
    • Graph 37: any agreement – outlook on current LGBTQ+ sentiment and acceptance – among LGBTQ+ consumers, by generation, 2024
    • As several brands back out of the HRCF’s Corporate Equality Index, Humana proudly announces its CEI 2025 perfect score
    • Attitudes towards brands’ advocacy and inclusion efforts
    • The majority of LGBTQ+ consumers agree the community needs the active support of brands and businesses
    • Graph 38: agreement – “The LGBTQ+ community needs active support from brands/businesses (eg supporting pro-LGBTQ+ legislation, donating to LGBTQ+ causes),” by LGBTQ+ identity, by LGBTQ+ loved one, 2024
    • Nearly half of parents and Gen Z consumers feel the LGBTQ+ community needs brand support
    • Graph 39: any agreement – “The LGBTQ+ community needs active support from brands/businesses” – among total population, by generation, by parental status, 2024
    • Brands’ support for LGBTQ+ communities has been lacking so far this year
    • Graph 40: agreement – “Brands that consider themselves LGBTQ+ allies need to be proactively helping to protect LGBTQ+ rights,” by LGBTQ+ identity, by LGBTQ+ loved one, 2024
    • Graph 41: agreement – “In the past year, brands have not spoken out enough against anti-LGBTQ+ political efforts,” by LGBTQ+ identity, by LGBTQ+ loved one, 2024
    • Withdrawing from LGBTQ+ advocacy and commitments negatively affects a brands’ reputation and appeal
    • Graph 42: impact of companies withdrawing from HRC Foundation’s annual Corporate Equality Index – among LGBTQ+ consumers, 2024
    • Negative reactions to brands withdrawing from the CEI is not limited to LGBTQ+ consumers
    • Graph 43: impact of companies withdrawing from HRC Foundation’s annual Corporate Equality Index – among total population, by LGBTQ+ loved one, 2024
    • In their own words: consumers’ reactions to brands’ withdrawing from HRCF’s Corporate Equality Index
    • Consumers are paying attention to and assessing brands’ support and representation of LGBTQ+ communities
    • Graph 44: agreement – “It’s important to me that the brands I buy from support the LGBTQ+ community,” by LGBTQ+ identity, by LGBTQ+ loved one, 2024
    • Graph 45: agreement – “Most brands do not understand or accurately represent LGBTQ+ experiences,” by LGBTQ+ identity, by LGBTQ+ loved one, 2024
    • Younger LGBTQ+ consumers have higher expectations for brands’ support and representation of LGBTQ+ experiences
    • Graph 46: any agreement – brands representation and inclusion of LGBTQ+ consumers – among LGBTQ+ consumers, by generation, 2024
  4. INNOVATION AND MARKETING STRATEGIES

    • Launch activity and innovation
    • American Greetings remains LGBTQ+ inclusive, both internally and externally
    • Johnson & Johnson spotlights the disproportionate rate of mental health struggles in LGBTQ+ communities and the challenges to accessing treatment
    • Abercrombie celebrates International Drag Day with annual drag show for employees
    • Marketing and advertising
    • Nike taps bisexual, Grammy-winning rapper Doechii, to narrate the brand’s “So Win” Super Bowl commercial
    • Absolut reaffirms its history and status as an LGBTQ+ ally
    • Converse continues to champion LGBTQ+ representation by featuring trans model, Alex Consani
  5. APPENDIX

    • Market definition
    • Consumer research questions
    • Consumer research methodology
    • Consumer qualitative research methodology
    • Generations
    • Abbreviations and terms

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