2024
9
US Shopping for Personal Wellness Online Consumer Report 2024
2025-01-22T16:02:06+00:00
REPA31E3183_0607_4444_8425_A3CD73D2D1E8
4995
178949
[{"name":"eCommerce","url":"https:\/\/store.mintel.com\/industries\/retail\/ecommerce"},{"name":"Health and Wellbeing","url":"https:\/\/store.mintel.com\/industries\/health-wellbeing"},{"name":"Market Intelligence Reports","url":"https:\/\/store.mintel.com\/report-type\/market-intelligence-reports"},{"name":"US","url":"https:\/\/store.mintel.com\/markets\/us-market-research"}]
Report
en_GB
Personal wellness encompasses a variety of categories, blending health, beauty, and hygiene. For 69% of shoppers, these products are part of daily rituals. Frequent replenishment cycles establish routine shopping habits,…
US
eCommerce
Health and Wellbeing
simple

US Shopping for Personal Wellness Online Consumer Report 2024

Personal wellness encompasses a variety of categories, blending health, beauty, and hygiene. For 69% of shoppers, these products are part of daily rituals. Frequent replenishment cycles establish routine shopping habits, motivating shoppers to buy online, especially to save money. In terms of product selection, online wellness shoppers prioritize key details, such as usage instructions, ingredients, brand information, and consumer reviews.

For brands and marketers, this means offering easy access to comprehensive product information is essential. Shoppers need transparency to make informed choices, and clear messaging around brand values should be integrated without overshadowing product details. By blending convenience with the right information and options for replenishment, brands can build customer loyalty and effectively engage wellness shoppers online.

Moving forward, technology will increasingly simplify online shopping for personal wellness. AI will drive personalized product development and help brands analyze shopping behavior to enhance engagement and conversions. Advanced ecommerce platforms will streamline access to products, a key factor in the purchasing journey—especially in wellness categories that involve daily use or require discretion.

This report looks at the following areas:

  • Incidence of recent online purchases by product category and type
  • Top rationales driving online personal wellness purchases, as well as barriers for not buying online
  • Discovering where online shoppers typically get information about personal wellness products/brand purchases
  • Social media sites used to learn more about personal wellness
  • Types of information shoppers look for when shopping for personal wellness products online
  • Attitudes toward purchasing personal wellness items online, including product discovery, product preferences, subscription services, sampling, and customer service interaction

Personal wellness products are integral to daily routines, with shoppers prioritizing convenience, product/brand transparency, and price when shopping online.

Vince DiGirolamo, Director, North America Reports

Market Definitions

This report is aimed at exploring consumers’ behaviors and attitudes related to shopping online for wellness-related items. Some of types of products that will be explored include vitamins/supplements, intimate hygiene/sanitary products, over-the-counter medicine, health and wellness tools/equipment, sexual wellness, and other beauty/personal care items.

Collapse All
  1. EXECUTIVE SUMMARY

    • What you need to know
    • Market predictions
    • What consumers want & why
    • Opportunities
    • Opportunities to engage online personal wellness shoppers
  2. MARKET DYNAMICS

    • Market context
    • Market drivers
    • The US expanded by 2.8% in Q3 2024
    • Graph 1: quarterly real GDP growth, 2021-24
    • Annual inflation slightly rose in October
    • Graph 2: headline CPI and core CPI, 2021-24
    • Consumer sentiment rebounds after a number of months on the slide
    • Graph 3: consumer sentiment index, 2022-24
    • Over 40% of consumers have seen their financial situations change for the better in the past year
    • Graph 4: change in financial situation over the past 12 months, 2024
    • Households’ outlooks on their personal finances remains bullish
    • Graph 5: income growth in the past 12 months, by financial outlook, 2024
    • Graph 6: opinions on financial future, 2024
    • Financial status has minimal impact when shopping for personal wellness online
    • Graph 7: categories of personal wellness products purchased online, by financial status, 2024
    • Graph 8: incidence of personal wellness products purchased online, by financial status, 2024
    • Younger generations influence category and online shopping experience
    • Graph 9: incidence of personal wellness products purchased online, by generation, 2024
    • Shifts in population by generation
    • Technology shapes the online shopping journey as eCommerce continues to grow
  3. CONSUMER INSIGHTS

    • Consumer fast facts
    • Consumer fast facts cont.
    • Personal wellness products purchased online
    • Online shopping for personal wellness products achieves widespread engagement
    • Daily use wellness items receive strongest engagement among online shoppers
    • Graph 10: categories of personal wellness products purchased online, 2024
    • Majority of online shoppers buy vitamins and personal care items
    • Graph 11: types of personal wellness products purchased online, 2024
    • Gen Z and Millennials more likely to buy intimate personal care and sexual wellness items online
    • Graph 12: categories of personal wellness products purchased online, by generation, 2024
    • Parents over index in buying all categories of personal wellness online
    • Graph 13: categories of personal wellness products purchased online, by parental status, 2024
    • Hispanic shoppers have strong engagement across categories
    • Graph 14: categories of personal wellness products purchased online, by race/Hispanic origin, 2024
    • Rationales for online purchases of wellness items
    • Convenience drives online shopping for personal wellness
    • Graph 15: rationales for buying personal wellness products online, 2024
    • Gen X and Boomers shop online for convenience and price
    • Graph 16: rationales for buying personal wellness products online, by generation, 2024
    • Parents are more inclined to have a subscription service for personal wellness
    • Graph 17: rationales for buying personal wellness products online, by parental status, 2024
    • Shopping online for intimate hygiene and sexual wellness items allows for discretion
    • Graph 18: rationales for buying personal wellness products online, by category, 2024
    • Barriers to purchasing wellness items online
    • Price- and convenience-related factors stifle online shopping of personal wellness products
    • Graph 19: barriers to purchasing wellness products online, 2024
    • Shoppers may not wait for personal care items needed immediately
    • Graph 20: barriers to purchasing wellness products online, by category, 2024
    • Information sources for personal wellness products
    • Family and friends are a primary source of information for personal wellness products/brands
    • Graph 21: information sources, 2024
    • Gen Z rely less on family/friends and more on social media
    • Graph 22: information sources, by generation, 2024
    • Multicultural shoppers most likely to seek out information from social media
    • Graph 23: information sources, by race/Hispanic origin, 2024
    • Social media is a source of information on personal wellness for parents
    • Graph 24: information sources, by parental status, 2024
    • Shoppers seek information about intimate personal care items by going online
    • Graph 25: information sources, by product category, 2024
    • Shoppers turn to family/friends for info on OTC medicine
    • Graph 26: information sources for OTC medication, 2024
    • Social media information sources
    • YouTube and Facebook are leading social media sites used for personal wellness information
    • Graph 27: social media information sources for personal wellness products/brands, 2024
    • Generations skew towards preferred social platforms
    • Graph 28: social media information sources for personal wellness products/brands, by generation, 2024
    • Desired information when shopping for personal wellness
    • Shoppers go online for detailed product information
    • Graph 29: desired information when shopping for personal wellness online, 2024
    • Younger generations seek information about brand values and initiatives
    • Graph 30: desired information when shopping for personal wellness online, by generation, 2024
    • Parents look for sustainability and brand initiatives
    • Graph 31: desired information when shopping for personal wellness online, by parental status, 2024
    • Shoppers seek expert reviews for intimate personal wellness items
    • Graph 32: desired information when shopping for personal wellness online, by product category, 2024
    • OTC medicines require shoppers to do their due diligence
    • Graph 33: OTC medicine shoppers’ desired information when shopping for personal wellness online, 2024
    • Attitudes toward shopping for personal wellness online
    • Personal wellness products are daily use items
    • Shoppers think it’s easier to explore personal wellness options online
    • Graph 34: attitudes toward shopping personal wellness items online, 2024
    • Millennials are passionate about subscription services and DTC personal wellness brands
    • Graph 35: attitudes toward shopping personal wellness items online, by generation, 2024
    • Parents have strong opinions about shopping personal wellness products online
    • Graph 36: attitudes toward shopping personal wellness items online, by parental status, 2024
    • Subscription services and DTC products are attractive to the multicultural shopper
    • Graph 37: attitudes towards shopping personal wellness items online, by race/Hispanic origin, 2024
  4. INNOVATION AND MARKETING STRATEGIES

    • Launch activity and innovation
    • Ingredients matter in personal wellness: focus on natural/organic
    • Personal wellness shoppers prefer sustainable products
    • Competitive strategies
    • AI tools personalize the online shopping experience for personal wellness
    • Amazon launches Rufus, an AI-powered conversational shopping experience
    • Google Chrome launches tab compare
    • Sampling assuages trepidation when shopping online
    • Sephora website allows members to trial various makeup, skincare, hair, and fragrance
    • Subscription services provide convenient replenishments
    • Customized Elo Smart Gummies offered on subscription
    • DTC provide high quality, personalized wellness products
    • DTC company Zebra prioritizes ingredients in personal wellness
    • Social media is fertile ground for personal wellness product discovery
  5. APPENDIX

    • Market definition
    • Consumer research questions
    • Consumer research methodology
    • Generations
    • Abbreviations and terms

Market Intelligence Made Easier With Mintel

The first Mintel Market Intelligence report was published over 50 years ago. Since then, we have provided our unique insights and understanding of consumers, innovation and global markets to thousands of customers worldwide. Here’s why our customers rely on Mintel:

  • Gain a comprehensive, 360-degree view of the market: Mintel reports blend consumer research, market forecasts, product innovation tracking, and competitive analysis, allowing businesses to see every angle of their industry and identify new opportunities quickly.
  • Make decisions with confidence, grounded in robust data: Each report draws on up-to-date, reliable information from trusted sources and industry experts, ensuring your strategies are based on solid evidence rather than speculation.
  • Benefit from expert analysis and practical recommendations: Mintel’s reports are written by experienced analysts who interpret complex data and provide clear, actionable insights you can trust to guide your next moves.
  • Stay ahead with actionable intelligence on market trends and consumer behaviour: By combining fresh research with long-term market monitoring, our reports help businesses anticipate changes and adapt strategically. So you’re prepared to make informed decisions and drive growth.

What goes into a Mintel Market Intelligence Report?

Curious about how a Market Intelligence report comes together? We like to think of it as building a detailed puzzle. We start with individual pieces: data from consumers, market statistics, industry trends, and online conversations. Then our expert analysts add world-class human insight and industry knowledge. The pieces are assembled to reveal a clear, comprehensive picture of a market.

The Four Pillars of Our Research

We use a combination of four main research methods when creating our reports, each adding a valuable perspective:

  • Consumer Research: Direct surveys with real people, giving us clear, current insights into what people think and do.
  • Desk Research: In-depth review of trusted data sources. We use this rich database, plus powerful internal tools that track new products and market sizes, to detect trends and guide forecasts.
  • Trade Research: Insights from conversations with industry experts. Their real-world experience helps us understand what’s happening behind the scenes.
  • Brand and Social Media Research: Analysis of online opinions and trends. This lets us spot trends, measure brand sentiment, and capture feedback in real time, adding further depth to our research.

Bringing It All Together

Each of these four pillars provides a different piece of the puzzle. Consumer research tells us what customers think, desk research provides the factual framework, trade research offers an insider’s view, and social media analysis reveals public sentiment.

Our expert analysts are skilled in weaving these diverse data streams together. They apply a range of quantitative and qualitative analysis techniques to uncover the deeper story, connecting the dots to deliver clear, actionable insights. This comprehensive, multi-layered process is how we transform raw data into a market intelligence report you can trust to inform your most important business decisions.

For a closer look at a Mintel Market Intelligence Report, take a look at the sample PDF report below:
Please Note: All of the figures, graphs, and tables in this sample report have been redacted.
$ 4,995 (Excl.Tax)
  • Download today with instant access
  • Multiple formats provided
  • Interactive databook included
Add to cart

Next Starts Here

Whatever your business needs, we have the solution. From market intelligence reports to customised growth strategies.

Learn more

Trusted by global industry leaders

Waitrose & Partners logo

We’ve found it so useful working more closely with Mintel. They helped support our recent flagship event for our top suppliers by providing a really unique viewpoint on the future of online retailing.

Nick Carroll from their Retail Team was also an excellent panelist, sharing useful and actionable consumer insights. We definitely look forward to working with Mintel again on future projects.

Zac Steele, E-Commerce Trading Development Manager, Waitrose & Partners
VocaLink logo

We use Mintel Reports, mostly for financial services and ecommerce markets, plus a few retail and technology ones.

As a leading payments provider, we value additional insights into consumer behaviour, opinions and trends that are shaping the many different markets we operate in. Mintel is a very good and very quick way for us to obtain those insights.

We use Mintel to get a view on where a particular market is going, which can support us in product development and help us identify opportunities or indeed risks, it is a very useful barometer of a market’s potential.

 

Andrew Neeson, Market Intelligence Manager, VocaLink
Deutsch logo

One of the biggest challenges we face is the need to get smart on a business or category real quick.

We are talking to clients who live and breathe their category every day and the expectation is that we will be able to get caught up very quickly, and bring the thinking that can help them.

We need to do that often in a matter of days, so it’s not a small ask. Mintel gives us a very articulate view of category conditions and does so at the speed we need it.

Jeff White, Business Development Director, Deutsch
Mediacom logo

Mintel is really good for getting a handle on a particular category quickly. If we are working on a new business pitch in an area we don’t have much experience in, it’s a brilliant way to get up to speed with what’s going on, what’s changing and what the key trends are in any category.

It’s very rare now that anyone will plough through a 200-page report – that’s why the summaries are really useful. We know they are backed up by a lot of detail, so if you need to go into something in more depth you know the information will be all there for you.

Pauline Robson, Managing Partner, Mediacom
Bauer Media Group logo

We have such a great working relationship with Mintel on lots of different levels. As an insight partner, they have helped us to develop our business planning in specific categories as well as supporting our creative process but they’ve also been super helpful with facilitating our events in their inspirational offices near St Paul’s.

They’re an innovative company, with a client-focused team that always delivers.

Abby Carvosso, Group Managing Director, Bauer Media Group

Next Starts Here

Whatever your business needs, we have the solution. From market intelligence reports to customised growth strategies.

Learn more