Restaurant Ordering and Delivery - US - November 2019
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"With more delivery options than ever before, Americans can enjoy their favorite restaurant meals without even leaving their homes. And these new and unique ways of ordering are chipping away at actual restaurant visitation, fueled by the explosive growth of third-party delivery companies and continuing operator investment in their own ordering platforms. Younger consumers, Gen Zs in particular, are now dining more off-premise than on-premise, an indication that the delivery occasion shows no sign of slowing. Operators must adapt and invest in their online ordering platforms or risk becoming irrelevant."
- Hannah Spencer, Foodservice Analyst
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