Return / Refunds Policy

Due to the nature of the information being sold, we unfortunately cannot accept returns of products once they have been delivered or downloaded. .

Please be sure to read all available information about a report before you place your order. Refunds will only be issued in the most exceptional circumstances and at the discretion of the management. If you have any questions about a report’s coverage or relevance, simply contact us for expert assistance from a Research Specialist.

Ordering and Delivery

How do I place an order?

Browse the reports and then click the Add to Cart button to begin the ordering process. The Shopping Cart will hold this product and any other choices until you decide to proceed to checkout. You can access your Shopping Cart from the cart link to the right of the Welcome message and your name on the overhead part of any page. Once you’ve completed your choices here, click the Complete Order button.

What types of payment are accepted?

For online orders we accept Visa, MasterCard, JCB card, Solo and Maestro card. Arrangements for payment by check, wire transfer or invoice can be made by contacting customer service:

Contact Mintel Helpdesk

Chicago +1 (312) 932 0400
London +44 (0)20 7778 7155
Tokyo +81 (0)3 6228 6591
Shanghai +86 (21) 63866609
email or

How long does delivery take?

Items purchased with a credit card for online delivery are normally available as soon as your order is processed.

Note for first-time buyers:

For your security, please note you may be contacted within one business day to verify your information prior to delivery of your first purchase. If you make your first purchase over a weekend or holiday, you may be contacted the following business day.

Privacy and Security

What information is collected about me?

When you register, sign up for our newsletter service, or place an order, we collect your name, email, company, contact information, and address, and when ordering, credit card information. Your IP address is also recorded when you visit the site. Please read our privacy policy for more information.

How is my privacy protected?

We protect your privacy by strictly adhering to the guidelines set out in our privacy policy. You can view and edit information we’ve collected from you at any time by visiting the My Account page or viewing your newsletter service settings. If at any point you don’t wish to receive updates, newsletters, or promotional communications you can opt-out or unsubscribe by following the directions in the email or emailing with the word “remove me” in the subject line.

What are cookies and how are they used?

A “cookie” is a passive piece of information stored on your computer’s hard drive. It automatically informs of site-specific information, such as your username and what information products you’ve bought from our site in the past. Setting your browser to accept cookies will streamline your use of, so that you don’t have to log-in each time you visit our web site.


Want to speak to us directly?

Contact the Chicago Office on live chat or fill out a form with your enquiry

Contact us a Mintel Chicago