Sorry for interrupting, this website uses cookies to improve your experience. We'll assume you're ok with this, but you can opt-out if you wish. Learn more
Accept and close



“Prior to COVID-19 the foodservice sector had taken steps taken to premiumise the eating/drinking out experience to realign with the habits and preferences of today’s young consumers, including their desire for alternative cuisines and their moderation of alcohol. This need to premiumise will now be accelerated, not just because of changes in consumer behaviour, but also because of radical changes to market conditions.

With social distancing measures in place venues will be forced to limit their capacity. Whilst consumers will head out for a meal or drinks less frequently than in the past, many will be encouraged to spend more when doing so given this will be more of a special occasion.”

– Paul Davies, Category Director – Leisure, Foodservice, Travel and B2B Research – 24 June 2020

This report covers the following issues:

  • The impact of COVID-19 on the foodservice market.
  • How consumers’ eating out habits will change in the short, medium and long term.
  • How a COVID-19 recession will reshape the foodservice market.
  • What lessons UK foodservice operators can learn from post COVID-19 developments in other regions.

What's included

What's included

Table of contents

Table of contents

  1. Overview

    • What you need to know
      • Key issues covered in this Report
        • Markets covered in this Report
        • Executive Summary

            • Short, medium and long-term impact on the industry
              • Figure 1: Expected impact of COVID-19 on the UK foodservice market, short, medium and long-term, 24 June 2020
            • Opportunities and threats
              • Foodservice outlets suffer from lengthy closures…
                • …And when they reopen things won’t be the same
                  • Some room for optimism
                    • Figure 2: Things people are most looking forward to doing once social distancing measures are relaxed, fieldwork 7-14 May 2020
                  • Impact on the foodservice market
                    • Capacity constraints will add to casual dining’s woes
                      • A long road ahead, but the market will eventually recover
                        • Figure 3: Forecasted value of the UK foodservice market (adjusted for COVID-19 on 24 June 2020), 2014-24
                      • How a COVID-19 recession will reshape foodservice
                        • Mid-market woes are likely to intensify
                          • Takeaways: an affordable luxury
                            • Figure 4: Attitudes towards takeaway/delivery food, November 2018
                          • COVID-19: UK context
                          • The Impact of COVID-19 on Consumers

                            • Anxiety levels align with case curve...
                                • Figure 5: Mintel COVID-19 exposure anxiety index, 28 February – 3 June 2020
                              • … but consumers remain anxious about their health
                                  • Figure 6: People’s level of concerns about the risk of being exposed to the coronavirus, 28 February – 3 June 2020
                                • COVID-19 concerns by demographics
                                    • Figure 7: Proportion of consumers showing the highest degree of concern (4 or 5 out of 5) regarding the risk of being exposed to the coronavirus, by age, 28 February – 3 June 2020
                                  • UK begins to soften lockdown measures
                                      • Figure 8: Government COVID-19 lockdown exit strategy, published 11 May 2020
                                    • Lockdown fears moderate
                                        • Figure 9: People’s level of concerns about how the outbreak might affect their lifestyle, 28 February - 3 June
                                      • A bleak outlook for the economy
                                          • Figure 10: Consumer views on the impact of the COVID-19 outbreak on the UK economy and their own finances, 28 May – 3 June 2020
                                        • Consumers cut back outgoings, and add to savings
                                            • Figure 11: How consumers have been affected or changed their behaviour as a result of the outbreak, 21-28 May 2020
                                          • Household finances hold steady for most
                                              • Figure 12: changes in financial situation since the start of the COVID-19 outbreak, 21-28 May 2020
                                            • COVID-19 is yet to meaningfully affect most households’ well-being…
                                                • Figure 13: The financial well-being index, January 2015-May 2020
                                              • …but confidence for the year ahead plummets
                                                  • Figure 14: Consumers’ financial confidence for the coming year, May 2020
                                                • Middle age groups feel particularly vulnerable…
                                                  • …and self-employed respondents show the importance of the COVID-19 support package
                                                  • How COVID-19 Has Already Affected Foodservice

                                                    • Closures wipe out vast majority of sales in Q2
                                                      • Foodservice operators adapt to challenging conditions
                                                        • Figure 15: Anticipated expenditure on takeaways/home delivery over the next month compared to usual spending habits, 16 April-3 June 2020
                                                      • Casual dining was already under pressure
                                                        • Figure 16: LEON’s meal boxes, April 2020
                                                    • What Behaviours Will Change in the Short-term

                                                      • Time to deliver
                                                          • Figure 17: Takeaway/home delivery food purchase channels, by age, November 2019
                                                      • What Behaviours Will Change in the Medium-term

                                                        • Strong supressed demand for foodservice
                                                          • Capacity limits will accelerate the need for premiumisation
                                                            • Foodservice brands should champion localism
                                                            • What Behaviours Will Change in the Long-term

                                                              • Takeaway food customers will embrace greater choice
                                                                • Figure 18: Attitudes towards takeaway/delivery food, November 2018
                                                              • Diners will demand evidence of good hygiene practices
                                                                  • Figure 19: Interest in artificial intelligence in restaurants, May 2019
                                                              • What We Can Learn from Previous Slowdowns

                                                                • Underlying demand for eating out persists in tough times
                                                                  • Figure 20: UK foodservice market value, 2007-12
                                                              • Lessons from Other Regions

                                                                • Table separation and capacity caps
                                                                  • Localism will be the legacy

                                                                  About the report

                                                                  This report will give you a complete 360-degree view of your market. Not only is it rooted in robust proprietary and high-quality third-party data, but our industry experts put that data into context and you’ll quickly understand:

                                                                  • The Consumer

                                                                    What They Want. Why They Want It.

                                                                  • The Competitors

                                                                    Who’s Winning. How To Stay Ahead.

                                                                  • The Market

                                                                    Size, Segments, Shares And Forecasts: How It All Adds Up.

                                                                  • The Innovations

                                                                    New Ideas. New Products. New Potential.

                                                                  • The Opportunities

                                                                    Where The White Space Is. How To Make It Yours.

                                                                  • The Trends

                                                                    What’s Shaping Demand – Today And Tomorrow.

                                                                  Please Note: This is a sample report. All of the figures, graphs, and tables have been redacted.

                                                                  Trusted by companies. Big and small.

                                                                  • bell
                                                                  • boots
                                                                  • google
                                                                  • samsung
                                                                  • allianz
                                                                  • kelloggs
                                                                  • walgreens
                                                                  • redbull
                                                                  • unilever
                                                                  • Harvard
                                                                  • pinterest
                                                                  • new-york-time