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UK Courier and Express Delivery market report

Everything you need to make the right decisions

Providing the most comprehensive and up-to-date information and analysis of the Courier/Express Delivery market, and the behaviours, preferences and habits of the consumer.

Mintel has the answers you’re looking for

What are the key challenges facing the industry and how fast are its rates of growth? Who is the consumer and what do they want? Where are the opportunities, where are the risks and what lies ahead?

Products covered in this Report

This report addresses the following key questions in the courier and express delivery service industry:

  • How are companies looking to maintain profitability in light of margin pressure and strong competition in the market?
  • What drove market value over the past year?
  • How has the rise of online shaped the market in recent years?
  • Where are there growth opportunities in the market?
  • What does the future of the courier and express delivery look like?

Segmentation

  • Internal
  • International

Company profiles

  • City Sprint UK
  • DPD Group UK
  • DX Group
  • FedEx UK
  • Hermes
  • Parcelforce Worldwide
  • TNT UK
  • UK Mail
  • UPS
  • Yodel

Expert analysis from a specialist in the field

Written by Marco Amasanti, a leading analyst in the B2B sector, his extensive knowledge delivers in-depth commentary and analysis to highlight current trends and add expert context to the numbers.

Courier and express delivery services continue to surge, driven primarily by the burgeoning B2C sector and boom in online retail. However, the industry has been marked by intense pricing competition and slim margins. Mounting expectations among the consumer base grow evermore demanding, with convenience and price apex to this. Marco Amasanti
B2B Analyst

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Table of contents

  1. Executive Summary

      • The market
        • Figure 1: UK market for courier & express delivery services, £ billion, 2012-16
        • Figure 2: UK courier & express delivery services market volume, billion packages, 2012-16
      • Market segmentation
        • Figure 3: Courier & express delivery services market segmentation, internal and international, £ billion, 2012-16
        • Figure 4: Courier & express delivery services market segmentation, by time sensitivity, £ million, 2012-16
      • Market factors
        • Ongoing rise of e-commerce
          • Figure 5: UK online retail sales, £ million, 2012-16
        • Returning consumer confidence
          • Figure 6: Consumer confidence tracker, % of respondents, 2012-16
        • Prices have risen across the courier market
          • Figure 7: Price index in the courier services sector, 2012-16
        • The growth in premium delivery services
          • The consumer
            • Demand for ultra-convenience, especially among younger consumers
              • Figure 8: Difficulties in courier marketplace, by generation, % of respondents, April 2017
            • Same-day delivery services most prevalent in urban areas
              • Figure 9: Same-day delivery services, by region, % of respondents, April 2017
            • Market forecasts
              • Figure 10: Courier & express delivery services market forecasts, £ billion and billion packages, 2017-21
            • The internal sector is expected to continue to surpass the international
              • Figure 11: Forecast segmentation for courier and express delivery services, internal and international, £ billion and million packages, 2017-21
            • Forecast e-commerce market
              • Figure 12: UK forecast online retail sales, £ million, 2017-21
          • Key Insights

              • Innovation in the marketplace
                • Impact of Brexit
                • Introduction

                  • Issues in the market
                    • Definitions
                      • Methodology
                        • Abbreviations
                          • Market positioning
                            • The supplier
                              • The customer
                              • UK Economy

                                  • Figure 13: Forecast GDP development, % change, 2017-21
                                  • Figure 14: UK GDP quarterly development, 2003-16
                                  • Figure 15: UK GDP in economic downturns and recoveries since 1979
                                • Inflation
                                  • Interest rates
                                    • House prices
                                      • Figure 16: UK House price changes, 12 month % change, 2006-16
                                    • Consumer spending
                                      • Manufacturing
                                        • Figure 17: UK manufacturing, 2014-16
                                      • Business investment
                                        • Figure 18: UK GFCF, £ million, 2003-16
                                      • Imports
                                        • Exports
                                        • Market Factors

                                          • Key points
                                            • E-commerce volumes
                                              • Figure 19: UK online retail sales, £ million, 2012-16
                                            • Consumer confidence
                                              • Figure 20: Consumer confidence tracker, % of respondents, 2012-16
                                            • Prices have risen across the courier market
                                              • Figure 21: Price index in the courier services sector, 2012-16
                                            • The growth in premium delivery services
                                              • Demand fluctuates during the year
                                                • Figure 22: Differences according to time of year, internet sales index, 2015 & 2016
                                            • Market Size

                                              • Key points
                                                • The market continues to grow year-on-year at an impressive rate
                                                  • By value
                                                    • Figure 23: UK market for courier & express delivery services, £ billion, 2012-16
                                                  • By volume
                                                    • Figure 24: UK courier & express delivery services market volume, billion packages, 2012-16
                                                • Market Segmentation

                                                  • Key points
                                                    • Growth in the internal market continues to surpass international
                                                      • Figure 25: Courier & express delivery services market segmentation, internal and international, £ billion, 2012-16
                                                      • Figure 26: Courier & express delivery services market segmentation, internal and international, million packages, 2012-16
                                                    • Demand for greater convenience continues to steer the market
                                                      • Figure 27: Courier & express delivery services market segmentation, by time sensitivity, £ million, 2012-16
                                                      • Figure 28: Courier & express delivery services market segmentation, by time sensitivity, million packages, 2012-16
                                                  • Industry Structure

                                                    • Key points
                                                      • Industry development
                                                        • Development by industry structure
                                                          • Figure 29: Analysis of the changes in the structure of the courier and express delivery services industry, 2012-16
                                                        • Development by turnover
                                                          • Figure 30: Analysis of the financial structure of the courier and express delivery services industry, 2015 & 2016
                                                        • Development by employment
                                                          • Figure 31: Analysis of the employment structure of the courier and express delivery services industry, 2015 & 2016
                                                      • Company Profiles

                                                        • CitySprint UK

                                                            • Recent company activity
                                                              • Figure 32: Financial analysis of City Sprint UK, £ million, 2011-15
                                                            • Company strategy
                                                            • DHL Express UK

                                                                • Recent company activity
                                                                  • Figure 33: Financial analysis of DHL Express UK, £ million, 2011-15
                                                                • Company strategy
                                                                • DPD Group

                                                                    • Recent company activity
                                                                      • Figure 34: Financial analysis of DPD Group UK, £ million, 2010-13 & 2015
                                                                    • Company strategy
                                                                    • DX Group

                                                                        • Recent company activity
                                                                          • Figure 35: Financial analysis of DX Group, £ million, 2012-16
                                                                        • Company strategy
                                                                        • FedEx UK

                                                                            • Recent company activity
                                                                              • Figure 36: Financial analysis of FedEx UK, £ million, 2012-16
                                                                            • Company strategy
                                                                            • Hermes Parcelnet

                                                                                • Recent company activity
                                                                                  • Figure 37: Financial analysis of Hermes Parcelnet, £ million, 2012-16
                                                                                • Company strategy
                                                                                • TNT UK

                                                                                    • Recent company activity
                                                                                      • Figure 38: Financial analysis of TNT UK, £ million, 2011-15
                                                                                    • Company strategy
                                                                                    • Tuffnells

                                                                                        • Recent company activity
                                                                                          • Figure 39: Financial analysis of Tuffnells Parcels Express, £ million, 2011-15
                                                                                        • Company strategy
                                                                                        • UK Mail Group Limited

                                                                                            • Recent company activity
                                                                                              • Figure 40: Financial analysis of UK Mail Group Ltd, £ million, 2012-16
                                                                                            • Company strategy
                                                                                            • UPS

                                                                                                • Recent company activity
                                                                                                  • Figure 41: Financial analysis of UPS, £ million, 2011-15
                                                                                                • Company strategy
                                                                                                • Yodel

                                                                                                    • Recent company activity
                                                                                                      • Figure 42: Financial analysis of UPS, £ million, 2011-15
                                                                                                    • Company strategy
                                                                                                    • Experience of Courier and Express Delivery Services

                                                                                                      • Key points
                                                                                                          • Figure 43: Delivery experience, % of respondents, April 2017
                                                                                                        • Delivery location
                                                                                                          • Figure 44: Delivery location, % of respondents, April 2017
                                                                                                          • Figure 45: Use of parcel lockers, by generation, % of respondents, April 2017
                                                                                                      • Factors Behind Consumer Choice

                                                                                                        • Key points
                                                                                                          • Importance to the consumer base
                                                                                                              • Figure 46: Factors behind consumer choice, % of respondents, April 2017
                                                                                                              • Figure 47: Same-day delivery services, by region, % of respondents, April 2017
                                                                                                            • Attitudes toward courier providers
                                                                                                                • Figure 48: Motivations of consumer base, % of respondents, April 2017
                                                                                                                • Figure 49: Unlimited delivery subscription services, by age group, % of respondents, April 2017
                                                                                                                • Figure 50: Suitable delivery options, by social class, % of respondents, April 2017
                                                                                                            • Limitations in the Industry

                                                                                                              • Key points
                                                                                                                  • Figure 51: Difficulties in courier marketplace, % of respondents, April 2017
                                                                                                                  • Figure 52: Difficulty in long delivery times, by generation, % of respondents, April 2017
                                                                                                              • Forecast

                                                                                                                • Key points
                                                                                                                  • The market is expected to sustain value and volume growth
                                                                                                                    • Figure 53: Courier & express delivery services market forecasts, £ billion and billion packages, 2017-21
                                                                                                                    • Figure 54: Forecast segmentation for courier and express delivery services, internal and international, £ billion and million packages, 2017-21
                                                                                                                  • E-commerce market expected to continue growing, though volumes are set to mature
                                                                                                                    • Figure 55: UK forecast online retail sales, £ million, 2017-21
                                                                                                                • Further Sources and Contacts

                                                                                                                  • Trade associations
                                                                                                                    • Association of International Courier & Express Services
                                                                                                                      • Trade magazines
                                                                                                                        • Courier Direct
                                                                                                                          • Post and Parcel
                                                                                                                            • Transport News