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UK Facilities Management market report

Everything you need to make the right decisions

Providing the most comprehensive and up-to-date information and analysis of the Facilities Management market, and the behaviours, preferences and habits of the consumer.

Mintel has the answers you’re looking for

What are the key challenges facing the industry and how fast are its rates of growth? Who is the consumer and what do they want? Where are the opportunities, where are the risks and what lies ahead?

Market Segmentation

  • M&E engineering
  • PFI
  • Landscaping & gardening
  • Office services
  • Cleaning
  • Building fabric maintenance
  • Catering

Company Profiles

  • Amey
  • Aramark
  • CBRE GWS
  • Compass Group
  • Cordant Group
  • Emcor Group (UK)
  • G4S
  • ISS Facility Services
  • Interserve
  • Mitie Group
  • Norse Group
  • OCS Group
  • Serco Group
  • Sodexo
  • VINCI Facilities

Expert analysis from a specialist in the field

Written by Terry Leggett, a leading analyst in the B2B sector, his extensive knowledge delivers in-depth commentary and analysis to highlight current trends and add expert context to the numbers.

Integrated facilities management companies are looking to leverage data gathering and analysis to add value to their services, retain greater loyalty, and move beyond the intensely competitive and margin-squeezed single service supply, with the cloud and mobile data revolutionising access to management information. Terry Leggett
Senior B2B Analyst

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Table of contents

  1. Overview

    • What you need to know
      • Covered in this Report
      • Executive Summary

          • The market
            • Bordering on economy independent
              • Strongly established but still large potential
                • Figure 1: Development of the potential market for facilities management services, by type of contract, 2013-17
              • Many different services
                • Figure 2: Segmentation of the total facilities management and contracted out services, by sector of service, 2013-17
              • Customer expectations
                • Growth prospects
                  • Figure 3: Forecast segmentation of the potential market for facilities management, 2018-22
                • Technology – from reducing manpower to adding value
                  • Companies and brands
                    • Some disruption
                      • Legislative pressures on margins
                        • M&A activity changing
                          • Figure 4: Facilities management M&A activity, by sector, 2014-17
                        • Specialisation very different to other corporates
                          • What we think
                          • Issues and Insights

                            • The impact of Brexit
                              • The facts
                                • The implications
                                  • Figure 5: Quarterly effective exchange rate index for Sterling
                                  • Figure 6: Hourly minimum wage in the EU, by country, 2017
                                  • Figure 7: Levels of expectation in the facilities management environment, 2017
                                • Technology the way forward
                                  • The facts
                                    • The implications
                                      • Figure 8: Expectations of workforce growth in the facilities management sector, 2017
                                  • The Market – What You Need to Know

                                    • Difficult to define boundaries
                                      • Protection from economic changes
                                        • Technology expanding opportunities
                                        • Market Size

                                          • A mix of services
                                            • Figure 9: Potential market for facilities management services, 2013-17
                                            • Figure 10: Actual outsourced services typically defined as facilities management, 2013-17
                                            • Figure 11: Actual market for integrated facilities management, 2013-17
                                        • Market Segmentation

                                          • Integrated facilities management market penetration
                                            • Figure 12: Segmentation of the potential market for facilities management services, by type of contract, 2013-17
                                            • Figure 13: Comparative growth of integrated facilities management, contracted-out and internal services, 2013-17
                                          • Individual markets
                                            • Figure 14: Segmentation of the total facilities management and contracted-out services, by sector of service, 2013-17
                                        • Market Forecast

                                          • Economic uncertainty – an opportunity or threat?
                                              • Figure 15: Forecast market for integrated facilities management services, 2018-22
                                              • Figure 16: Forecast segmentation of the potential market for facilities management, 2018-22
                                              • Figure 17: Forecast segmentation of the market for contracted-out services, 2018-22
                                          • The Impact of the Economy

                                              • GDP
                                                • Figure 18: GDP Overall quarterly development, Q4 2016-Q2
                                                • Figure 19: GDP quarterly development, by sector, 2004-18
                                                • Figure 20: Forecast GDP development, 2017-22
                                            • Market Trends

                                              • A developed industry but expanding
                                                • Legislative pressures on margins
                                                  • Living wage
                                                    • Figure 21: National living wage rates, 2016-18
                                                  • The Apprenticeship Levy
                                                    • Figure 22: Expected impact of the Apprenticeship Levy on introducing new talent to the facilities management sector, 2017
                                                  • Workplace pensions
                                                      • Figure 23: Composition and progression of workplace pension contributions, 2012-19 (% of earnings)
                                                    • Customer expectations
                                                      • Public sector
                                                        • Building information modelling and other technologies
                                                        • Market Drivers

                                                          • New construction
                                                            • Figure 24: Construction output in Great Britain, 2013-17
                                                          • New housebuilding
                                                            • Figure 25: New housebuilding construction activity 2013-17 actual and 2018-22 forecast
                                                          • New public non-residential
                                                            • Figure 26: Public non-residential new construction activity 2013-17 actual and 2018-22 forecast
                                                            • Figure 27: Segmentation of new public non-residential construction, 2013-17 (£ million)
                                                          • New private industrial
                                                            • Figure 28: Private industrial new construction activity 2013-17 actual and 2018-22 forecast
                                                            • Figure 29: Segmentation of new private industrial construction, 2013-17 (£ million)
                                                          • New private commercial
                                                            • Figure 30: Private commercial new construction activity 2013-17 actual and 2018-22 forecast
                                                            • Figure 31: Segmentation of new private commercial construction, 2013-17 (£ million)
                                                          • New infrastructure
                                                            • Figure 32: Infrastructure new construction activity 2013-17 actual and 2018-22 forecast
                                                            • Figure 33: New infrastructure output, 2013-17
                                                          • Repair & maintenance
                                                            • Figure 34: Housing repair and maintenance expenditure by sector 2013-17 actual and 2018-22 forecast
                                                            • Figure 35: Infrastructure repair and maintenance expenditure by sector 2013-17 actual and 2018-22 forecast
                                                            • Figure 36: Private industrial and commercial repair and maintenance expenditure by sector 2013-17 actual and 2018-22 forecast
                                                            • Figure 37: Public non-residential repair and maintenance expenditure by sector 2013-17 actual and 2018-22 forecast
                                                          • Mechanical and electrical contracting
                                                              • Figure 38: The market for M&E contracting, 2013-17
                                                            • Distribution of workplaces
                                                              • Figure 39: Number of PAYE/VAT-registered business establishments, by industry, 2013-17 (000s)
                                                            • Public Private Partnerships
                                                                • Figure 40: Capital costs of current PPP projects, 2017
                                                                • Figure 41: Unitary payments on current PPPs, 1997-2050
                                                            • Companies and Brands – What You Need to Know

                                                              • Industry disruption
                                                                • M&A activity changing
                                                                  • Figure 42: Facilities management M&A activity, by sector, 2014-17
                                                                • International appetite for UK remains
                                                                • Industry Structure

                                                                  • The specialisation difference to other corporate sectors
                                                                      • Figure 43: Analysis of changes in the structure of the combined facilities support activities industry, 2013-17
                                                                      • Figure 44: Size of facilities management sites, 2017
                                                                      • Figure 45: Turnover analysis of facilities management companies, 2017
                                                                    • M&A driven by the variety of services
                                                                      • Highly competitive sector leading to leveraging data
                                                                      • Competitive Strategies

                                                                        • Technological developments
                                                                          • Mitie targets Connected Workspace
                                                                            • G4S identifies £2.45 billion of technology related revenues
                                                                              • Market- or service-specific, versus complete coverage
                                                                                • Market focus
                                                                                  • Serco targets public sector
                                                                                    • Figure 46: Analysis of Serco Group turnover, by sector, 2017
                                                                                  • Single service focus
                                                                                    • Compass prioritises food
                                                                                      • G4S prioritises security
                                                                                      • Company Profiles

                                                                                        • National operators
                                                                                          • Figure 47: Breakdown of Mitie revenues, 2017 (£ million)
                                                                                        • Single service concentrations
                                                                                          • Single market concentrations
                                                                                            • International consolidators
                                                                                              • Construction heritage
                                                                                                • Property agents
                                                                                                • Appendix – Data Sources, Abbreviations and Supporting Information

                                                                                                    • Abbreviations
                                                                                                      • Methodology
                                                                                                      • Further Sources and Contacts

                                                                                                        • Trade associations
                                                                                                          • British Institute of Facilities Management (BIFM)
                                                                                                            • The Facilities Management Association
                                                                                                              • Trade magazines
                                                                                                                • Building and Facilities Management
                                                                                                                  • Building Services and Environmental Engineer
                                                                                                                    • Facilities Management Journal
                                                                                                                      • FM World
                                                                                                                        • Practical Facilities Management
                                                                                                                          • Premises & Facilities Management