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UK Facilities Management market report

Everything you need to make the right decisions

Providing the most comprehensive and up-to-date information and analysis of the Facilities Management market, and the behaviours, preferences and habits of the consumer.

Mintel has the answers you’re looking for

What are the key challenges facing the industry and how fast are its rates of growth? Who is the consumer and what do they want? Where are the opportunities, where are the risks and what lies ahead?

Expert analysis from a specialist in the field

Written by Terry Leggett, a leading analyst in the B2B sector, his extensive knowledge delivers in-depth commentary and analysis to highlight current trends and add expert context to the numbers.

Integrated facilities management companies are looking to leverage data gathering and analysis to add value to their services, retain greater loyalty, and move beyond the intensely competitive and margin-squeezed single service supply, with the cloud and mobile data revolutionising access to management information. Terry Leggett
Senior B2B Analyst

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Table of contents

  1. Executive Summary

      • The market
        • Figure 1: Integrated facilities management market in the UK, 2012-16 actual and 2017-21 forecast
        • Figure 2: Integrated facilities management market measured against total market potential, 2012-16 actual and 2017-21 forecast
        • Figure 3: Single services or bundled services that are outsourced, 2012-16 actual and 2017-21 forecast
        • Figure 4: Segmentation of the contracted out services in the UK, by sector, 2016
      • Market factors
        • Figure 5: National living wage, 2016-17
      • Companies
        • Figure 6: Analysis of the changes in the structure of the combined facilities support activities industry, 2013-17
      • What we think
      • Key Insights

          • How will Brexit affect the industry?
            • What is the overriding industry trend?
              • How is M&A activity changing?
              • Introduction

                • Definitions
                  • Methodology
                    • Abbreviations
                      • Issues in the market
                        • Market positioning
                        • UK Economy

                          • Overview
                            • Figure 7: Forecast GDP development 2017-21
                            • Figure 8: UK GDP quarterly development, 2004-17
                          • Inflation
                            • House prices
                              • Figure 9: UK House price changes, 2006-17
                            • Interest rates
                              • Consumer spending
                                • Manufacturing
                                  • Figure 10: UK manufacturing, 2014-17
                                • Business investment
                                  • Figure 11: UK GFCF 2003-17
                                • Imports
                                  • Exports
                                  • Market Factors

                                    • Macro drivers
                                    • Market Size

                                      • Key points
                                        • The market
                                          • Figure 12: Potential market for facilities management services in the UK, 2012-16
                                          • Figure 13: Actual market for integrated facilities management services in the UK, 2012-16
                                          • Figure 14: Comparison of the actual market for facilities management services compared with the potential market in the UK, 2012-16
                                      • Market Segmentation

                                        • Key points
                                          • Market segmentation
                                            • Figure 15: Segmentation of the potential market for facilities management services in the UK, by type of contract, 2012-16
                                            • Figure 16: Segmentation of the potential market for facilities management services in the UK, by type of contract, 2016
                                            • Figure 17: Segmentation of the market for TFM and contracted out facilities management, by type of service, 2012-16
                                            • Figure 18: Segmentation of the contracted out services in the UK, by sector, 2016
                                        • Market Trends

                                          • Key points
                                            • Market trends
                                              • Minimum wage and pension regulation growth squeeze margins
                                                • Figure 19: National minimum wage, 2010-15
                                                • Figure 20: National living wage, 2016-17
                                                • Figure 21: Composition and progression of workplace pension contributions, 2012-17
                                              • Continued evolution towards total facilities management and strategic partnerships
                                                • Constant re-definition of opportunities
                                                  • Technology and data management advances
                                                  • Industry Structure

                                                    • Key points
                                                      • Industry development
                                                          • Figure 22: Analysis of the changes in the structure of the combined facilities support activities industry, 2013-17
                                                        • Structure by employment
                                                          • Figure 23: Analysis of the employment structure of the combined facilities support activities industry, 2016 and 2017
                                                        • Structure by turnover
                                                          • Figure 24: Analysis of the financial structure of the combined facilities support industry, 2016 and 2017
                                                        • Company profiles
                                                        • Amey

                                                              • Figure 25: Financial analysis of Amey UK, 2012-16
                                                              • Figure 26: Turnover analysis of Amey UK, by sector, 2016
                                                            • Company strategy
                                                            • Aramark

                                                                  • Figure 27: Financial analysis of Aramark, 2012-16
                                                                • Company strategy
                                                                • CBRE GWS

                                                                    • Figure 28: Financial analysis of CBRE GWS, 2012-15
                                                                  • Company strategy
                                                                  • Compass Group

                                                                        • Figure 29: Financial analysis of Compass Group, 2012-16
                                                                      • Company strategy
                                                                      • Cordant Group

                                                                          • Figure 30: Financial analysis of Cordant Group, 2012-16
                                                                        • Company strategy
                                                                        • Emcor Group (UK)

                                                                              • Figure 31: Financial analysis of EMCOR Group (UK), 2012-16
                                                                            • Company strategy
                                                                            • G4S

                                                                                  • Figure 32: Financial analysis of G4S, 2012-16
                                                                                  • Figure 33: Turnover analysis of G4S, by activity, 2016
                                                                                  • Figure 34: Turnover analysis of G4S, by region, 2016
                                                                                • Company strategy
                                                                                • ISS Facility Services

                                                                                      • Figure 35: Financial analysis of ISS Facility Services, 2012-16
                                                                                    • Company strategy
                                                                                    • Interserve

                                                                                        • Figure 36: Financial analysis of Interserve, 2012-16
                                                                                        • Figure 37: Operating profit segmentation of Interserve, 2016
                                                                                        • Figure 38: Turnover segmentation of Interserve, 2016
                                                                                      • Company strategy
                                                                                      • Mitie Group

                                                                                            • Figure 39: Financial analysis of Mitie Group, 2013-17
                                                                                            • Figure 40: MITIE Group revenue by sector, 2017
                                                                                          • Company strategy
                                                                                          • Norse Group

                                                                                                • Figure 41: Financial analysis of the Norse Group, 2013-17
                                                                                                • Figure 42: Turnover analysis of the Norse Group, 2017
                                                                                              • Company strategy
                                                                                              • OCS Group

                                                                                                    • Figure 43: Financial analysis of the OCS Group, 2013-17
                                                                                                  • Company strategy
                                                                                                  • Serco Group

                                                                                                        • Figure 44: Financial analysis of Serco Group, 2012-16
                                                                                                        • Figure 45: Turnover analysis of Serco Group, 2016
                                                                                                      • Company strategy
                                                                                                      • Sodexo

                                                                                                          • Figure 46: Regional breakdown of Sodexo turnover, 2016
                                                                                                          • Figure 47: Breakdown of Sodexo turnover, by sector, 2016
                                                                                                          • Figure 48: Financial analysis of Sodexo, 2012-16
                                                                                                        • Company strategy
                                                                                                        • VINCI Facilities

                                                                                                              • Figure 49: Financial analysis of VINCI PLC, 2012-16
                                                                                                              • Figure 50: Turnover development of VINCI Facilities UK, 2012-16
                                                                                                            • Company strategy
                                                                                                            • Demand Structure

                                                                                                              • Key points
                                                                                                                • Construction output
                                                                                                                  • Figure 51: Analysis of construction output in Great Britain, by type, 2012-16
                                                                                                                  • Figure 52: Forecast construction output in Great Britain, by type, 2017-21
                                                                                                                • Repair and maintenance
                                                                                                                  • Figure 53: Analysis of repair & maintenance output in Great Britain, by type, 2012-16
                                                                                                                  • Figure 54: Forecast repair & maintenance output in Great Britain, by type, 2017-21
                                                                                                                • PPPs
                                                                                                                  • Figure 54: Capital costs of current UK PFI projects, by department, 2012-16
                                                                                                                  • Figure 55: Estimated nominal payments under current PFI contracts, 1993-2051
                                                                                                                • Distribution of workplaces
                                                                                                                  • Figure 56: Number of UK PAYE/VAT-registered business establishments by industry by public and private sectors, 2013-17
                                                                                                              • Forecast

                                                                                                                • Key points
                                                                                                                  • Potential market size
                                                                                                                    • Figure 57: Forecast actual market for integrated facilities management services in the UK, 2017-21
                                                                                                                  • Market segmentation
                                                                                                                    • Figure 58: Forecast segmentation of the potential market for facilities management services, by type of contract, 2017-21
                                                                                                                    • Figure 59: Forecast segmentation of the market for TFM and contracted out facilities management, by type of service, 2017-21
                                                                                                                  • Industry
                                                                                                                    • Figure 60: M&A deals in the facilities management industry, by sector, 2014-March 2016
                                                                                                                • Further Sources & Contacts

                                                                                                                  • Trade associations
                                                                                                                    • British Institute of Facilities Management (BIFM)
                                                                                                                      • The Facilities Management Association
                                                                                                                        • Trade magazines
                                                                                                                          • Building and Facilities Management
                                                                                                                            • Building Services and Environmental Engineer
                                                                                                                              • Facilities Management Journal
                                                                                                                                • FM World
                                                                                                                                  • Practical Facilities Management
                                                                                                                                    • Premises & Facilities Management