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Everything you need to make the right decisions

Providing the most comprehensive and up-to-date information and analysis of the Fleet Services - UK market, and the behaviours, preferences and habits of the consumer.

Mintel has the answers you’re looking for

What are the key challenges facing the industry? Who is the consumer and what do they want? Where are the opportunities, where are the risks and what lies ahead?

Covered in this report

The fleet services sector continued to grow in 2019. However, the rate of annual growth fell for the third consecutive year. This was driven by a combination of uncertainty regarding Brexit and regulatory changes to diesel engines following a number of emissions scandals.


The sector’s crucial role as financial intermediary and dealer puts it in a unique position, which has supported growth and minimised the effects of these headwinds. Furthermore, consolidation in the industry has helped keep costs low for fleet service providers, which have passed on savings to customers through comprehensive packages that bundle a number of services made cheaper by their purchasing power.

Expert analysis from a specialist in the field

Written by Francesco Salau, a leading analyst in the B2B sector, his extensive knowledge delivers in-depth commentary and analysis to highlight current trends and add expert context to the numbers.

The fleet services sector continues to develop innovative mobility solutions to meet market demand for reduced costs in a regulatory environment that penalises emissions. With recent taxation changes, transitioning to electric vehicles has become a cost-cutting opportunity that the sector’s expertise and intermediary position is primed to deliver. On the basis of a Brexit trade deal that avoids new trade barriers, the industry is set to be a leading sector in the UK’s transition to net-zero emissions Francesco Salau
B2B Analyst

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What's included

What's included

Table of contents

Table of contents

  1. Overview

    • What you need to know
    • Executive Summary

        • The market
          • Growth continues despite dual headwinds of Brexit and diesel emissions scandal
            • Figure 1: UK fleet services market Value, 2015-19, (£ billion)
            • Figure 2: UK fleet services market forecast. 2020-24, (£ billion)
          • Companies and brands
            • Shift towards servitisation signifies the market’s maturity
              • What we think
              • Issues and Insights

                • Taxation changes may not be enough to overcome charging anxiety
                  • The facts
                    • The implications
                      • New policies are making EVs a cost-effective and future-proof option
                        • The facts
                          • The implications
                          • The Market – What You Need to Know

                            • Uncertainty over Brexit and diesel engines sustained market headwinds
                              • The ‘road to zero emissions’ offers a promising future with further government support expected
                                • Significant taxation changes will spur growth in AFVs and charging infrastructure
                                • Market Size

                                  • Low growth and investment sees the market slow for a third year
                                      • Figure 3: UK fleet services market, 2015-19, (£ billion)
                                  • Market Forecast

                                    • Demand for EVs will underpin future growth
                                      • Figure 4: UK fleet services market forecast, 2020-24 (£ billion)
                                  • Market Trends

                                    • AFV uptake continues to grow as infrastructure leaps forward in 2019
                                        • Figure 5: Types of AFV, % of all AFV car registrations, 2013-18
                                      • EV charging infrastructure
                                        • Figure 6: Number of public EV charging connectors, by charging speed, 2011-19, (units)
                                        • Figure 7: Number of EVs per charging connector, by region, 2019, (units)
                                      • CaaS
                                        • Acquisitions are crucial to market competition as the sector matures
                                            • Figure 8: Capital expenditure to total employment costs ratio for the renting and leasing of cars and light motor vehicles activities, 2008-18
                                        • Market Drivers

                                          • Registrations increase after sharp two-year decline
                                            • Figure 9: UK fleet car registrations, 2011-19, (number)
                                          • Emissions scandals have collapsed confidence in diesel
                                              • Figure 10: Newly registered cars by fuel type, % share of market, Great Britain, 2013-19
                                            • Company car tax changes are set to supercharge EV uptake
                                              • IFRS 16 changes present opportunities for long-term investment
                                              • Companies and Brands – What You Need to Know

                                                • Shifts from finance to services signifies the market’s future
                                                  • Fleet services’ intermediary role is energising partnerships to drive EV transition
                                                  • Industry Structure

                                                      • Changes in industry structure
                                                        • Figure 11: Changes in the industry structure of renting and leasing cars and light motor vehicles activities, 2015-19, (number of businesses and outlets)
                                                        • Figure 12: Capital expenditure to total employment costs ratio for the renting and leasing of cars and light motor vehicles activities, 2008-18
                                                      • Structure by employment
                                                        • Figure 13: Changes in the employment structure of the renting and leasing of cars and light motor vehicles activities, by employment band, 2018 and 2019, (number of outlets)
                                                        • Figure 14: Index of average total employment and total employment costs for the renting and leasing of cars and light motor vehicles activities, 2012-18
                                                      • Structure by turnover
                                                        • Figure 15: Changes in the turnover structure of renting and leasing cars and light motor vehicles activities, by turnover band, 2018 and 2019, (number of businesses)
                                                    • Company Profiles

                                                      • ALD Automotive Ltd
                                                          • Figure 16: Financial analysis of ALD Automotive Ltd, 2014-18, (£ million)
                                                        • Alphabet (GB) Limited
                                                            • Figure 17: Financial analysis of Alphabet (GB) Limited, 2014-18, (£ million)
                                                          • Arval UK Ltd
                                                              • Figure 18: Financial analysis of Arval UK Ltd, 2014-18, (£ million)
                                                            • LeasePlan UK Ltd
                                                                • Figure 19: Financial analysis of LeasePlan UK Ltd, 2014-18, (£ million)
                                                              • Lex Autolease Ltd
                                                                  • Figure 20: Financial analysis of Lex Autolease Ltd, 2014-18, (£ million)
                                                                • Mercedes-Benz Financial Services Ltd
                                                                    • Figure 21: Financial analysis of Mercedes-Benz Financial Services Ltd, 2014-18, (£ million)
                                                                • Appendix – Data Sources, Abbreviations and Supporting Information

                                                                    • Abbreviations
                                                                      • Methodology
                                                                      • Further Sources and Contacts

                                                                        • Trade associations
                                                                          • Trade magazines
                                                                            • Trade events

                                                                            About the report

                                                                            This report will give you a complete 360-degree view of your market. Not only is it rooted in robust proprietary and high-quality third-party data, but our industry experts put that data into context and you’ll quickly understand:

                                                                            • The Consumer

                                                                              What They Want. Why They Want It.

                                                                            • The Competitors

                                                                              Who’s Winning. How To Stay Ahead.

                                                                            • The Market

                                                                              Size, Segments, Shares And Forecasts: How It All Adds Up.

                                                                            • The Innovations

                                                                              New Ideas. New Products. New Potential.

                                                                            • The Opportunities

                                                                              Where The White Space Is. How To Make It Yours.

                                                                            • The Trends

                                                                              What’s Shaping Demand – Today And Tomorrow.

                                                                            Please Note: This is a sample report. All of the figures, graphs, and tables have been redacted.

                                                                            Description