Sorry for interrupting, this website uses cookies to improve your experience. We'll assume you're ok with this, but you can opt-out if you wish. Learn more
Accept and close

Everything you need to make the right decisions

Providing the most comprehensive and up-to-date information and analysis of the IT Services - UK market, and the behaviours, preferences and habits of the consumer.

Mintel has the answers you’re looking for

What are the key challenges facing the industry? Who is the consumer and what do they want? Where are the opportunities, where are the risks and what lies ahead?

Covered in this report

There is little doubt that the quest to digitise business and service sector functions is continuing to grow. As the technological capabilities of both equipment and software increases, so does the need to outsource expertise.


At a time of economic uncertainty caused partly by Brexit and exacerbated by the general election, corporate and public sector investment has stalled. IT is no exception, but the fundamental reason is more concerned with the continued evolution of cloud computing and a move to pay-as-you-go infrastructure and software models than economic uncertainty. In fact, the flexibility offered by these models through scalable costs may well have been encouraged by the very economic uncertainty troubling so many other sectors.

Expert analysis from a specialist in the field

Written by Terry Leggett, a leading analyst in the B2B sector, his extensive knowledge delivers in-depth commentary and analysis to highlight current trends and add expert context to the numbers.

The IT services market is growing irrespective of economic uncertainties, driven by the continued digitisation of business and public services; the migration of data and computer functions to the cloud; the Internet of Things; and mobile data volumes and speed - all underpinned by security and compliance issues Terry Leggett
Senior B2B Analyst

mintelcontainerpage
82463
995.0000
593
2020-02-28T00:00:00+0000
7
581

What's included

What's included

Table of contents

Table of contents

  1. Overview

    • What you need to know
      • Covered in this Report
      • Executive Summary

          • The market
            • Major growth factors
              • Figure 1: UK market for IT services, 2015-19
            • Market driven by demands from every industry
              • Figure 2: segmentation of the IT services market, by end use industry, 2019
            • Consultancy leading growth
              • Figure 3: Segmentation of IT services, by activity, 2015-19
            • Cloud computing – a major driver
              • Figure 4: The cloud computing market, 2015-19
            • Security and compliance – another major driver
              • Figure 5: UK market for computer security products and services, 2015-19
            • Blockchain likely to be a major future driver
              • Figure 6: Changes in perceived organisational barriers to investment in blockchain technology, 2018 and 2019
            • Strong growth expectations
              • Figure 7: Forecast market for IT services, 2020-24
            • Companies and brands
              • Huge industry dichotomy
                • M&A activity not driven by consolidation
                  • What we think
                  • Issues and Insights

                    • Has the cloud made IT services economy independent?
                      • The facts
                        • The implications
                          • Is GDPR continuing to underpin growth?
                            • The facts
                              • The implications
                              • The Market – What You Need to Know

                                • Digital transformation at the heart of developments
                                  • Consultancy leading growth
                                    • Diverse demand
                                      • Strong prospects
                                      • Market Size

                                        • Digital transformation driving growth
                                          • Figure 8: UK market for IT services, 2015-19
                                        • Sector inflation stronger than early 2000s
                                          • Figure 9: Price indices of IT services, 2010-19 (2010 = 100)
                                        • Seasonal variation reduced in 2019
                                          • Figure 10: Seasonal variation in the IT services market, 2019
                                      • Market Segmentation by Industry

                                        • Ubiquitous demand
                                          • Figure 11: segmentation of the IT services market, by end use industry, 2019
                                      • Market Segmentation by Activity

                                        • Overview
                                            • Figure 12: Segmentation of IT services, by activity, 2015-19
                                          • IT consultancy
                                            • Figure 13: Segmentation of IT consultancy activity, 2019 (£ billion)
                                          • Outsourcing and services
                                              • Figure 14: Segmentation of the IT outsourcing and services sector, 2019 (£ billion)
                                          • Market Forecast

                                            • Continued strong prospects
                                                • Figure 15: Forecast market for IT services, 2020-24
                                              • Forecast segmentation
                                                • Figure 16: Forecast segmentation of the IT services market, 2020-24
                                            • The Impact of the Economy

                                              • GDP growth returns in Q3
                                                • Figure 17: UK GDP growth rate, 2012 – Q3 2019
                                                • Figure 18: GDP growth levels in major EU economies, September 2019 (% annual change)
                                              • Business investment and confidence suffering from uncertainty
                                                • Figure 19: UK business investment, £ million, Q1 2015 – Q3 2019
                                                • Figure 20: UK ICT investment, £ million, Q1 2015 – Q3 2019
                                                • Figure 21: ICAEW UK National Business ConfidenceTM index, Q4 2013 – Q4 2019
                                            • Market Trends

                                              • Cloud computing
                                                • Figure 22: The cloud computing market, 2015-19
                                                • Figure 23: cloud computing revenue streams, 2015-19 (£ billion)
                                              • Blockchain
                                                • Figure 24: Worldwide geographic segmentation of blockchain, 2017
                                                • Figure 25: Changes in perceived organisational barriers to investment in blockchain technology, 2018 and 2019
                                              • It’s all about speed
                                                • Superfast and ultrafast broadband
                                                  • 5G
                                                    • Artificial intelligence becoming commonplace
                                                      • The Internet of Things
                                                      • Market Drivers

                                                        • Continued internet growth
                                                          • Figure 26: Worldwide internet usage, by region, 2000-19 (million)
                                                          • Figure 27: Proportion of UK businesses with internet access, by size of company, 2018
                                                          • Figure 28: Proportion of employees using computers and the internet for their business, by size of company, 2018
                                                          • Figure 29: Breakdown of employees with work internet access, by size of company, 2018 (million)
                                                          • Figure 30: Proportion of employees provided with a 3G portable device for accessing the internet for their business, by size of company, 2018
                                                        • Website use by companies
                                                          • Figure 31: Proportion of UK businesses with websites, by size of business, 2018
                                                          • Figure 32: Proportion of companies with various capabilities on their websites, by size of business, 2018
                                                        • E-commerce
                                                          • Figure 33: Development of B2B and B2C e-commerce, 2014-2018
                                                          • Figure 34: Proportion of industry sector turnover derived from e-commerce, by sector, 2018
                                                        • Security
                                                          • Figure 35: UK market for computer security products and services, 2015-19
                                                          • Figure 36: Average investment in cyber security, by sector, 2019
                                                          • Figure 37: Segmentation of the computer security market, by solution, 2019 (£ million)
                                                          • Figure 38: Segmentation of the computer security market, by product/service, 2019 (£ million)
                                                      • Companies and Brands – What You Need to Know

                                                        • Many types of IT services providers
                                                          • A constantly evolving market creates demand
                                                            • Compliance a key driver
                                                            • Industry Structure

                                                              • Overview
                                                                • IT consultancy
                                                                  • Figure 39: Development of the IT consultancy sector, 2015-19
                                                                  • Figure 40: Analysis of the financial structure of the IT consultancy sector, 2019 (number)
                                                                • IT facilities management
                                                                  • Figure 41: Development of the IT facilities management sector, 2015-19
                                                                  • Figure 42: Analysis of the financial structure of the IT facilities management sector, 2019 (number)
                                                                • IT other services
                                                                    • Figure 43: Development of the IT other services sector, 2015-19
                                                                    • Figure 44: Analysis of the financial structure of the IT other services sector, 2019 (number)
                                                                  • Expected developments
                                                                  • Competitive Strategies

                                                                    • An international sector
                                                                      • Diversity of industry concentrations
                                                                        • Cloud computing, artificial intelligence and security are key focus areas
                                                                          • Partnerships are key
                                                                            • An acquisitive sector
                                                                            • Company Profiles

                                                                              • Accenture
                                                                                • Activity
                                                                                  • Performance
                                                                                    • Figure 45: Financial performance of Accenture (UK), 2014-18 (£ million)
                                                                                  • Strategy
                                                                                    • Capgemini
                                                                                      • Activity
                                                                                        • Performance
                                                                                          • Figure 46: Financial performance of Capgemini UK, 2014-18 (£ million)
                                                                                        • Strategy
                                                                                          • DXC Technology
                                                                                            • Activity
                                                                                              • Performance
                                                                                                • Strategy
                                                                                                  • FDM Group (Holdings)
                                                                                                    • Activity
                                                                                                      • Performance
                                                                                                        • Figure 47: Financial performance of FDM Group (Holdings), 2014-18 (£ million)
                                                                                                        • Figure 48: Geographic analysis of FDM Group (Holdings) revenue, 2018 (£ million)
                                                                                                      • Strategy
                                                                                                        • IBM
                                                                                                          • Activity
                                                                                                            • Performance
                                                                                                              • Figure 49: Financial performance of IBM United Kingdom, 2014-18 (£ million)
                                                                                                            • Strategy
                                                                                                              • Wipro
                                                                                                                • Activity
                                                                                                                  • Performance
                                                                                                                    • Figure 50: Financial performance of Wipro, 2015-19 (million Indian Rupees)
                                                                                                                  • Strategy
                                                                                                                  • Appendix – Data Sources, Abbreviations and Supporting Information

                                                                                                                      • Abbreviations
                                                                                                                        • Methodology
                                                                                                                        • Further Sources and Contacts

                                                                                                                          • Trade associations
                                                                                                                            • Trade magazines

                                                                                                                            About the report

                                                                                                                            This report will give you a complete 360-degree view of your market. Not only is it rooted in robust proprietary and high-quality third-party data, but our industry experts put that data into context and you’ll quickly understand:

                                                                                                                            • The Consumer

                                                                                                                              What They Want. Why They Want It.

                                                                                                                            • The Competitors

                                                                                                                              Who’s Winning. How To Stay Ahead.

                                                                                                                            • The Market

                                                                                                                              Size, Segments, Shares And Forecasts: How It All Adds Up.

                                                                                                                            • The Innovations

                                                                                                                              New Ideas. New Products. New Potential.

                                                                                                                            • The Opportunities

                                                                                                                              Where The White Space Is. How To Make It Yours.

                                                                                                                            • The Trends

                                                                                                                              What’s Shaping Demand – Today And Tomorrow.

                                                                                                                            Please Note: This is a sample report. All of the figures, graphs, and tables have been redacted.

                                                                                                                            Description