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"Retailers across a variety of sectors continue to face different challenges resulting from the COVID-19 pandemic. While the UK is one of the later countries to allow non-essential stores to reopen, stores have already had to adapt to social distancing and other safety measures but the coronavirus crisis is creating opportunities to partly offset the sales lost during lockdown. Some are already strengthening their online platforms while others focus on innovations and other factors that can help them outlive the outbreak."
- Nick Caroll, Associate Director - Retail

Key issues covered in this report

  • Analyst comment - The impact of COVID-19 on Shopping behaviour
  • An overview of the latest UK Retail sales and latest impact of COVID-19
  • Highlights of the latest Retail trend observations in the UK
  • Monthly headlines and retail news in the UK

What's included

What's included

Table of contents

Table of contents

  1. Analyst Comment – Impact of COVID-19 on Shopping Behaviour

    • Overview
      • Concern about risk of infection is decreasing but remains high
        • Figure 1: Those worried about the risk of being exposed to the coronavirus, March-June 2020
        • Figure 2: Those worried about the risk of being exposed to COVID-19, by age group, April – June 2020
      • Offsetting the drop in in-store sales with the shift to online
        • Figure 3: Those claiming to have increased the amount of shopping they do online, April-June 2020
        • Figure 4: Those claiming to have increased the amount of shopping they do online, April-June 2020
        • Figure 5: Those claiming to limit the time they spend in-store, April-June 2020
      • Opportunities for mobile and online payments
        • Figure 6: Those claiming to be trying to avoid using cash where possible, April-June 2020
        • Figure 7: Those claiming to be trying to avoid using cash where possible, by age group, April-June 2020
        • Figure 8: Kiosk Coop device developed by Coop Italia to support social distance shopping, May 2020
      • UK shoppers remain pessimistic about the future
        • Figure 9: Those claiming to have an extremely negative outlook on the following factors, 28th May-3rd June 2020
    • UK Retail Sales – Impact of COVID-19

      • Key points
        • Retail sales
            • Figure 10: Retail sales trends, January 2019 – April 2020
          • BRC vs ONS
            • Figure 11: UK retail sales y/y growth, BRC vs ONS, January 2018 – April 2020
          • Inflation
            • Figure 12: Annual percentage change in the consumer price index for selected product groups, March 2019 - April 2020
          • Inflation and wages
            • Figure 13: Real wages growth: Wages growth vs inflation, January 2016 – April 2020
          • Consumer confidence
            • Figure 14: Mintel Financial confidence tracker, January 2018 – April 2020
          • Looking forward
          • Sector Focus – Online

              • April online retail sales see an uptick
                • Figure 15: All online retail sales (ex-fuel), non-seasonally adjusted, January 2019-April 2020
              • Clothing and footwear worst performing online category
                • Figure 16: Annual % change in selected online categories, January 2019-April 2020
              • COVID-19 has accelerated online trends
                • Figure 17: Changes in shopping behaviours due to COVID-19, May 14-May 21,2020
            • Launch Activity and Innovations

              • UK: Aldi launches online food boxes of essential items
                • UK: Next to open standalone beauty hall
                  • UK: Harrods offers remote personal shopping service for selected customers
                    • UK: PC Curry’s launches virtual advice tool for customers during lockdown
                      • UK: Liverpool ONE launches a 'virtual enlivenment programme' to help entertain local community
                      • Headlines for the Month

                        • Grocers
                          • Other food specialists
                            • Clothing retailing
                              • Footwear retailing
                                • Department stores
                                  • DIY retailing
                                    • Electrical retailing
                                      • Homewares retailing
                                        • Online shopping
                                          • Economy
                                          • News Analysis – Food and Drink

                                            • Bakers
                                              • UK: Greggs trials store reopenings behind closed doors
                                                • Grocers
                                                  • UK: Aldi agrees to buying more plants and beef to support suppliers
                                                    • UK: Asda
                                                      • …gives 3,500 priority passes to care homes for online shopping
                                                        • …suspends clothing orders with suppliers
                                                          • UK: Lidl opens new store in Tottenham Court road to help serve NHS workers at nearby hospital
                                                            • UK: Morrisons customers can order by phone for next-day delivery
                                                              • UK: Sainsbury’s
                                                                • …opens petrol station stores and extends opening hours
                                                                  • …early stockpiling not enough to offset decline in profits at Sainsbury’s
                                                                    • UK: Tesco
                                                                      • …offers staff free access to digital wellness tools
                                                                        • …consumers shop less frequently but with bigger baskets reports Tesco boss
                                                                          • UK: Waitrose
                                                                            • …ramps up food innovations for summer
                                                                              • …click & collect slots doubles and 40% of rapid deliveries earmarked for vulnerable
                                                                                • Other food specialists
                                                                                  • UK: Hotel Chocolat to open selected stores for takeaway
                                                                                  • News Analysis – Clothing and Footwear

                                                                                    • UK: Harpenne halts online trading amid ongoing coronavirus crisis
                                                                                      • UK: Joules receives an extra £15m to help mitigate the impact of COVID-19
                                                                                        • UK: Mango debuts capsule collections made from recycled fibres
                                                                                          • UK: Moss Bros delays full-year results until late July
                                                                                            • UK: Next
                                                                                              • …sales fall ‘faster and steeper than anticipated’
                                                                                                • …to resume online trading as it rolls out new safety measures at its distribution centre
                                                                                                  • UK: Oasis and Warehouse
                                                                                                    • …to permanently close all stores and cease online trading
                                                                                                      • …at risk of collapse and jeopardizing 2,300 jobs
                                                                                                        • UK: Primark
                                                                                                          • …thanks NHS workers with 74,000 care package initiative
                                                                                                            • …seeking 400,000sq ft of warehouse space to store surplus stock
                                                                                                              • UK: Quiz resumes online trading and has ‘significantly reduced the number of employees working’
                                                                                                                • UK: River Island resumes online trading after making safety changes at warehouse
                                                                                                                  • UK: Ted Baker launches online pop-up store and donates proceeds to charity
                                                                                                                    • Footwear retailing
                                                                                                                      • UK: Office up for sale as it seeks funding amid coronavirus crisis
                                                                                                                        • UK: LK Bennet extends administration process for another year
                                                                                                                        • News Analysis – Multi-sector

                                                                                                                          • UK: Halfords
                                                                                                                            • …gives ownership of 11 Cycle Republic stores to Pure Electric
                                                                                                                              • …anticipates positive full year profits despite COVID-19
                                                                                                                                • UK: M&S
                                                                                                                                  • …online clothing and home warehouse to dispatch food boxes instead
                                                                                                                                    • …backs British farmers in new campaign
                                                                                                                                      • Department stores
                                                                                                                                        • UK: Debenhams is to shut five stores in Hammerson shopping centres
                                                                                                                                          • UK: Fenwick reopens website with ‘edited offer’
                                                                                                                                            • UK: John Lewis
                                                                                                                                              • …prepare store reopenings as lockdown eases
                                                                                                                                                • …John Lewis Partnership fears worst-case scenario will lead to 35% decline for John Lewis
                                                                                                                                                  • …launches virtual appointment and personal styling services
                                                                                                                                                    • …opens textile factory to produce 8,000 surgical gowns
                                                                                                                                                      • UK: Selfridges reopening of its food hall comes with ‘stringent’ social distancing measures
                                                                                                                                                      • News Analysis – Household Goods

                                                                                                                                                        • DIY retailing
                                                                                                                                                          • UK: B&Q
                                                                                                                                                            • …confirms reopening of 155 UK stores
                                                                                                                                                              • …to open stores on a trial basis
                                                                                                                                                                • …offers customers ‘essential products’ as it reopens website
                                                                                                                                                                  • UK: Homebase
                                                                                                                                                                    • …emerges from lockdown and opens all its stores
                                                                                                                                                                      • …to open a further 50 stores after ‘successful trial’
                                                                                                                                                                        • UK: Wickes and Toolstation stores operate as ‘mini warehouses’
                                                                                                                                                                          • Electrical retailing
                                                                                                                                                                            • UK: Dixons Carphone warns that sales shifted online won’t be returning to brick and mortars
                                                                                                                                                                              • Furniture retailing
                                                                                                                                                                                • UK: DFS is in ‘advanced discussions’ with lenders for additional financing
                                                                                                                                                                                  • UK: IKEA acquires AR start-up in a bid to encourage big-ticket purchases despite store closures
                                                                                                                                                                                    • Homewares retailing
                                                                                                                                                                                      • UK: Dunelm launches a phased reopening of online operations
                                                                                                                                                                                        • UK: Gordon Brothers rescues Laura Ashley from administration
                                                                                                                                                                                          • UK: 90 jobs to be cut as Cath Kidston closes all UK stores
                                                                                                                                                                                          • News Analysis – Other Retail

                                                                                                                                                                                            • Health & beauty retailing
                                                                                                                                                                                              • UK: The Perfume Shop uses video technology to stay in touch with customers
                                                                                                                                                                                                • Books and stationery retailing
                                                                                                                                                                                                  • UK: Card Factory delivers online sales growth of 267.5% since the lock-down
                                                                                                                                                                                                  • News Analysis – Online

                                                                                                                                                                                                    • UK: Amazon to roll out ‘super fast’ delivery service
                                                                                                                                                                                                      • UK: Asos ramps up use of augmented reality to view products
                                                                                                                                                                                                        • UK: Atterley launches crowdfunding campaign following a 200% y-o-y increase in sales
                                                                                                                                                                                                          • UK: ebay teams up with NHS to help provide PPE to frontline workers
                                                                                                                                                                                                            • UK: Gear4Music reports 9% rise in sales amid COVID-19 lockdown
                                                                                                                                                                                                              • UK: Missguided launches ‘Heroes’ t-shirts and donates 100% of proceeds to charity
                                                                                                                                                                                                                • UK: Shopping habits ‘more normal’ says Ocado
                                                                                                                                                                                                                  • UK: The Hut Group donates 25 tonnes of PPE to Greater Manchester NHS
                                                                                                                                                                                                                    • Shopping centres
                                                                                                                                                                                                                      • UK: Hammerson’s £400m retail park disposal deal collapses
                                                                                                                                                                                                                      • News Analysis – Economy

                                                                                                                                                                                                                        • UK: March sees retail sales drop 3.5%
                                                                                                                                                                                                                          • UK: March retail sales fall 2.3%
                                                                                                                                                                                                                            • UK: Government increases loan scheme as lockdown is extended for a further 3 weeks

                                                                                                                                                                                                                            About the report

                                                                                                                                                                                                                            This report will give you a complete 360-degree view of your market. Not only is it rooted in robust proprietary and high-quality third-party data, but our industry experts put that data into context and you’ll quickly understand:

                                                                                                                                                                                                                            • The Consumer

                                                                                                                                                                                                                              What They Want. Why They Want It.

                                                                                                                                                                                                                            • The Competitors

                                                                                                                                                                                                                              Who’s Winning. How To Stay Ahead.

                                                                                                                                                                                                                            • The Market

                                                                                                                                                                                                                              Size, Segments, Shares And Forecasts: How It All Adds Up.

                                                                                                                                                                                                                            • The Innovations

                                                                                                                                                                                                                              New Ideas. New Products. New Potential.

                                                                                                                                                                                                                            • The Opportunities

                                                                                                                                                                                                                              Where The White Space Is. How To Make It Yours.

                                                                                                                                                                                                                            • The Trends

                                                                                                                                                                                                                              What’s Shaping Demand – Today And Tomorrow.

                                                                                                                                                                                                                            Please Note: This is a sample report. All of the figures, graphs, and tables have been redacted.

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