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UK Software market report

Everything you need to make the right decisions

Providing the most comprehensive and up-to-date information and analysis of the Software market, and the behaviours, preferences and habits of the consumer.

Mintel has the answers you’re looking for

What are the key challenges facing the industry and how fast are its rates of growth? Who is the consumer and what do they want? Where are the opportunities, where are the risks and what lies ahead?

Definitions

This report is concerned with software sales in the UK. Software is the collective term for computer programs, which are instructions in code telling a computer what to do in response to specific user inputs.

There are four major areas of software referred to in this report:

  • Operating systems. Every general-purpose computer must have an operating system to run other programs. Operating systems perform basic tasks, such as recognising input from the keyboard, sending output to the display screen, keeping track of files and directories on the disk, and controlling peripheral devices, such as disk drives and printers.
  • An application is a program, or group of programs, designed for the end user. Whereas systems software provides behind-the-scenes coordination and support, applications are front-end resources used by people to get things done. Applications software may be custom-designed by or for an individual corporate user, developed and sold as part of a computer hardware system with its own proprietary operating system, or developed and marketed independently for use on one or more of the standard operating systems, also referred to as off-the-shelf software.
  • Custom software (also known as bespoke software or tailor-made software) is software that is specially developed for a specific organisation or user. It differs from software packages developed for the mass market, such as commercial off-the-shelf (COTS) software, or existing free software. Large companies commonly use custom software for critical functions, including content management, inventory management, customer management, human resource management, or to fill gaps present in existing software packages.
  • Middleware is a computer software that provides services to software applications beyond those available from the operating system. It mediates between two separate and often existing programs. Typically, it supports complex, distributed business software applications.

Market Segmentation

  • Operating System
  • Middleware
  • Applications
  • Custom Software

Company Profiles

  • Adobe Systems Incorporated
  • CA Technologies
  • Corel
  • Fiserv
  • Micro Focus International/Hewlett Packard Enterprise
  • IBM United Kingdom
  • Intuit
  • Microsoft Corporation
  • Oracle Corporation
  • SAP (UK)
  • SAGE GROUP plc
  • Salesforce.com
  • Veritas Technologies
  • VMWare

Expert analysis from a specialist in the field

Written by Terry Leggett, a leading analyst in the B2B sector, his extensive knowledge delivers in-depth commentary and analysis to highlight current trends and add expert context to the numbers.

Total sales of software have been subject to fundamental changes as the previous acquisition/license purchase model has increasingly moved towards software as a service. At the same time, customisation of packaged software is becoming increasingly easy and flexible, assisting a trend to packaged products, which tend to be lower cost than proprietary software. However, the cost of building fully-custom enterprise software is a fraction of what it once was because of significant reductions in the cost of infrastructure. Terry Leggett
Senior B2B Analyst

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Table of contents

  1. Executive Summary

      • The market
        • Figure 1: Development of the UK market for software, 2013-17 actual and 2018-22 forecast
        • Figure 2: Split between packaged and proprietary software, 2017
        • Figure 3: Segmentation of the UK market for software by industry, 2017
        • Figure 4: Segmentation of UK market for software, 2017
        • Figure 5: Segmentation of the UK market for enterprise software, 2017
      • Market factors
        • Figure 6: UK cloud computing market, 2013-17
        • Figure 7: Landline/mobility trends, 2016-17
      • Companies
        • What we think
        • Key Insights

            • What are the main technology developments in software?
              • How is Brexit likely to affect UK sales?
                • Is big data about to become enormous data?
                • Introduction

                  • Definitions
                    • Methodology
                      • Abbreviations
                        • Market positioning and issues in the market
                        • UK Economy

                          • Overview
                            • Figure 8: Forecast GDP development 2017-22
                            • Figure 9: UK GDP quarterly development, 2004-17
                          • Inflation
                            • House prices
                              • Figure 10: UK House price changes, 2006-17
                            • Interest rates
                              • Consumer spending
                                • Manufacturing
                                  • Figure 11: UK manufacturing, 2014-17
                                • Business investment
                                  • Figure 12: UK GFCF 2003-17
                                • Imports
                                  • Exports
                                  • Market Factors

                                    • Key points
                                      • Market factors
                                      • Market Size and Trends

                                        • Key points
                                          • Market size
                                            • Figure 13: UK market for software, 2013-17
                                          • Market trends
                                            • Packaged/ad-hoc
                                              • Figure 14: Split between packaged and proprietary software, 2013-17
                                              • Figure 15: Segmentation of the UK market for software by industry, 2017
                                            • Agriculture
                                              • Figure 16: UK market for software for the agricultural sector, 2013-17
                                            • Mining
                                              • Figure 17: UK market for software for the mining sector, 2013-17
                                            • Manufacturing
                                              • Figure 18: UK market for software for the manufacturing sector, 2013-17
                                            • Electricity and gas
                                              • Figure 19: UK market for software for the gas and electricity sector, 2013-17
                                            • Water
                                              • Figure 20: UK market for software for the water sector, 2013-17
                                            • Construction
                                              • Figure 21: UK market for software for the construction sector, 2013-17
                                            • Retail
                                              • Figure 22: UK market for software for the retail sector, 2013-17
                                            • Transport
                                              • Figure 23: UK market for software for the transport sector, 2013-17
                                            • Hotels and restaurants
                                              • Figure 24: UK market for software for the hotels and restaurants sector, 2013-17
                                            • Information and communications
                                              • Figure 25: UK market for software for the information and communications sector, 2013-17
                                            • Insurance and finance
                                              • Figure 26: UK market for software for the insurance and finance sector, 2013-17
                                            • Real estate
                                              • Figure 27: UK market for software for the real estate sector, 2013-17
                                            • Professions
                                              • Figure 28: UK market for software for the professions sector, 2013-17
                                            • Administration
                                              • Figure 29: UK market for software for the administration sector, 2013-17
                                            • Public administration
                                              • Figure 30: UK market for software for the public administration sector, 2013-17
                                            • Education
                                              • Figure 31: UK market for software for the education sector, 2013-17
                                            • Health
                                              • Figure 32: UK market for software for the health sector, 2013-17
                                            • Arts and entertainment
                                              • Figure 33: UK market for software for the arts and entertainment sector, 2013-17
                                            • Other services
                                              • Figure 34: UK market for software for the other services sector, 2013-17
                                            • Household
                                              • Figure 35: UK market for software for the household sector, 2013-17
                                          • Market Segmentation

                                            • Key points
                                              • Market segmentation
                                                • Figure 36: Segmentation of UK market for software, 2017
                                                • Figure 37: Segmentation of UK enterprise application software market, 2017
                                              • ERP
                                                • Office suites
                                                  • Business intelligence
                                                    • CRM
                                                      • Figure 38: Segmentation of UK CRM software market, 2017
                                                    • SCM
                                                      • PPM
                                                        • ECM
                                                          • DCC
                                                            • Web conferencing
                                                            • Market Trends

                                                              • Key points
                                                                • The cloud
                                                                  • Figure 39: UK cloud computing market, 2013-17
                                                                • Artificial intelligence (AI)
                                                                  • Internet of things (IoT)/big data
                                                                    • Mobility
                                                                      • Figure 40: Landline/mobility trends, 2016-17
                                                                    • Cyber security
                                                                        • Figure 41: Data security incidents, by sector, 2016-17
                                                                        • Figure 42: Cyber security incidents, by type, 2017
                                                                        • Figure 43: Cyber security incidents, by sector, 2017
                                                                    • Industry Structure

                                                                      • Key points
                                                                        • Industry development
                                                                            • Figure 44: Analysis of the changes in the structure of the other software publishing industry, (excluding computer games), 2013-17
                                                                            • Figure 45: Analysis of the changes in the structure of the business and domestic software publishing industry, 2013-17
                                                                            • Figure 46: Analysis of the changes in the structure of the computer consultancy industry, 2013-17
                                                                          • Structure by employment
                                                                            • Figure 47: Analysis of the employment structure of the other software publishing industry (excluding computer games), 2016-17
                                                                            • Figure 48: Analysis of the employment structure of the business and domestic software industry, 2016-17
                                                                            • Figure 49: Analysis of the employment structure of the computer consultancy industry, 2016-17
                                                                          • Structure by turnover
                                                                            • Figure 50: Analysis of the financial structure of the other software publishing sector (excluding computer games), 2016-17
                                                                            • Figure 51: Analysis of the financial structure of the business and domestic software sector, 2016-17
                                                                            • Figure 52: Analysis of the financial structure of the computer consultancy services sector, 2016-17
                                                                          • Company profiles
                                                                          • Adobe Systems Incorporated

                                                                              • Figure 53: Financial analysis of Adobe Systems Europe, 2012-16
                                                                            • Company strategy
                                                                            • CA Technologies

                                                                                • Company strategy
                                                                                • Corel

                                                                                    • Company strategy
                                                                                    • Fiserv

                                                                                        • Figure 54: Financial analysis of Fiserv (Europe), 2012-16
                                                                                      • Company strategy
                                                                                      • Micro Focus International/Hewlett Packard Enterprise

                                                                                            • Figure 55: Financial analysis of Micro Focus International, 2013-17
                                                                                            • Figure 56: Turnover analysis of Micro Focus International, by product, 2017
                                                                                            • Figure 57: Turnover analysis of Micro Focus International, by country, 2017
                                                                                          • Company strategy
                                                                                          • IBM United Kingdom

                                                                                                • Figure 58: Financial analysis of IBM United Kingdom, 2012-16
                                                                                                • Figure 59: Turnover analysis of IBM United Kingdom, 2016
                                                                                              • Company strategy
                                                                                              • Intuit

                                                                                                    • Figure 60: Financial analysis of Intuit, 2013-17
                                                                                                  • Company strategy
                                                                                                  • Microsoft Corporation

                                                                                                        • Figure 61: Financial analysis of Microsoft, 2012-16
                                                                                                      • Company strategy
                                                                                                      • Oracle Corporation

                                                                                                            • Figure 62: Financial analysis of Oracle Corporation UK, 2012-16
                                                                                                          • Company strategy
                                                                                                          • SAP (UK)

                                                                                                              • Figure 63: Geographic analysis of SAP cloud subscription and support revenue, 2017
                                                                                                              • Figure 64: Geographic analysis of SAP cloud and software revenue, 2017
                                                                                                              • Figure 65: Financial analysis of SAP (UK), 2012-16
                                                                                                            • Company strategy
                                                                                                            • SAGE GROUP plc

                                                                                                                  • Figure 66: Financial analysis of Sage Group, 2013-17
                                                                                                                  • Figure 67: Turnover segmentation of Sage Group, 2017
                                                                                                                • Company strategy
                                                                                                                • Salesforce.com

                                                                                                                      • Figure 68: Financial analysis of Salesforce.com EMEA, 2013-17
                                                                                                                    • Company strategy
                                                                                                                    • Veritas Technologies

                                                                                                                          • Figure 69: Financial analysis of Veritas Technologies (UK), 2013-17
                                                                                                                        • Company strategy
                                                                                                                        • VMWare

                                                                                                                              • Figure 70: Financial analysis of VMware UK, 2012-16
                                                                                                                            • Company strategy
                                                                                                                            • Forecast

                                                                                                                              • Key points
                                                                                                                                • The market
                                                                                                                                    • Figure 71: Forecast UK market for software, 2018-22
                                                                                                                                • Further Sources & Contacts

                                                                                                                                  • Trade associations
                                                                                                                                    • BASDA
                                                                                                                                      • British Computer Society
                                                                                                                                        • British Software Alliance
                                                                                                                                          • techUK
                                                                                                                                            • Trade magazines
                                                                                                                                              • CRN
                                                                                                                                                • Computer Weekly
                                                                                                                                                  • Computing
                                                                                                                                                    • IT Expert
                                                                                                                                                      • IT Reseller
                                                                                                                                                        • Linux User & Developer
                                                                                                                                                          • Network Computing Magazine
                                                                                                                                                            • PC Pro
                                                                                                                                                              • SC Magazine
                                                                                                                                                                • Scientific Computing World