Financial Services

Mintel’s Financial Services market research combines the latest market intelligence, industry insights and expert recommendations to help you anticipate what’s next in the Financial Services industry.

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    While customers continue to lean towards the convenience mobile solutions provides, physical branches remain of extreme importance to many, especially across products and services benefitting from the human..."
    2025 is marked by a shift in financial priorities, with a move away from saving toward increased discretionary spending across areas like travel and big-ticket purchases. This transition..."
    Retirement planning engagement is low despite high product ownership. This disconnect highlights the need to connect retirement savings to immediate financial goals, making planning more relevant. Many lack..."
    The rising population of global citizens (ie foreign-born) in the US, which accounts for over 14% of the country’s total population, represents a significant opportunity for FIs to..."
    The report provides an in-depth analysis of the Canadian economic climate and its impact on consumer behaviour in 2025. It highlights the cooling inflation rates, yet emphasizes the..."
    Over two years removed from the country’s worst bout of inflation in over four decades, as well as a high rate environment, the US economy has defied expectations...."
    With elevated premiums plaguing the P&C sector, consumers’ openness to adopting telematics-based offerings due to the cost savings remains on the upswing – evidenced by the nearly 70%..."
    Although credit card owners are using their cards as parts of digital wallets and monitoring their spending on apps, bank branches remain crucial for card opening. In fact,..."
    As with most insurance products, consumers remain most likely to prioritize monthly premiums rather than other experiential factors (eg the application process) when selecting a carrier. Life insurance..."
    Despite rising concern surrounding credit card debt and the stress that it causes, a surprising 45% of cardholders are willing to pay higher annual fees for superior rewards..."
    The last five years has brought both hardship and opportunity to multicultural consumers. In addition to its human toll, COVID led to disproportionate job loss, followed by high..."
    Although the cost of owning P&C insurance has risen over the years, carriers still have the tools to mitigate the risk of customer churn, while unlocking key growth..."
    While credit cards are selected as the #1 payment preference by 39% of credit card owners, they are ranked as a 2nd or 3rd choice by just 29%..."
    Increases in business costs over the past few years for carriers have triggered successive premium hikes for policyholders, prompting some customers to reconsider their coverage and explore more..."
    The Canadian consumer has a nuanced perception of the economic forecast and its intersection with their personal finances. On one hand, inflation remains far and away the most..."
    Two years removed from the country’s worst bout of inflation in over four decades, the US economy has defied expectations. Prices continue to exhibit signs of being on..."
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