Find the latest consumer trends and current demands of the US lodging industry in this report. Inside the full report, you’ll find an in-depth analysis of hotels, homeshares, vacation rentals, and further segments. Read below to see some of our expert insights from this report.

US Lodging Industry Overview

This report finds that the US lodging industry is seeing a strong return to travel, with 80% of consumers having used paid accommodations in the past two years. Similarly, our Vacation Plans and Priorities Report shows seven in 10 had taken a vacation during the first half of 2022.

Meanwhile, Mintel’s hotel market insights reveal that economy and midscale hotel properties are the most popular, while all-inclusive resorts need to appeal to a wider audience — find out how and why in the full report.

Lodging Consumer Attitudes and Trends

Independent research conducted for this report finds that Smart TVs and soundproof windows are the top two desired in-room amenities for hotel guests. Consumer trends indicate that they don’t want any outside intrusion in their rooms, even if it’s just a virtual assistant. This ties in with a trend of seeking a stress-free experience, which we discuss in the next opportunities section.

As the US lodging industry continues to evolve, homeshares and vacation rentals are finding it difficult to stand out from not only hotels, but from each other. The vacation rental market may currently be at a disadvantage as fewer travelers see them as better value than homeshares. Details on this development and how providers should respond are outlined in the report.

  • Hotel consumer trends: 43% of consumers want soundproof windows as part of their hotel rooms, showing a desire for an uninterrupted stay.
  • The vacation rental market needs attention: 29% see homeshares as better value, while 21% show a preference on value for vacation rentals, when comparing the two lodging types.

Opportunities for Lodging Providers

Hotels can find additional revenue streams even with occupancy levels still yet to fully recover from the pandemic. Offer à la carte booking options to appeal to guests and boost revenues – just like flight seat selection, they can pre-book their preferred room in advance.

Overall, lodging providers should consider an important finding of this report: stress-free planning, booking, and checkout are essential for all types of lodging to capitalize on travelers’ desire for stress-free stays.

To reveal a comprehensive list of opportunities in the US lodging industry, buy the full report. Or, browse our holidays and travel market research, and find exactly what you’re looking for.

Topics Analysed in This Report

  • How inflation has affected the choices travelers make in accommodations.
  • The in-room amenities hotel guests value most.
  • How short-term rental brands can differentiate from one another and from hotels.
  • What makes all-inclusive resorts appealing.
  • What travelers want from accommodations, beyond an over-night stay.

Definitions, and Companies Covered

For the purposes of this report, Mintel defines “lodging” as paid overnight accommodations catering to individuals or groups of travelers. Various brands are covered, including but not limited to Marriot, Hilton, Hyatt, Choice, Airbnb, Vrbo, and Expedia.

Expert Analysis from a Travel and Leisure Specialist

This report, written by Mike Gallinari, a leading travel and leisure analyst, delivers in-depth commentary and analysis to highlight current trends in the US lodging market and add expert context to the numbers.

Accommodations are back! Industry revenue and profits have recovered despite only domestic leisure travel fully getting back to pre-pandemic levels. Still, properties will need to increase their occupancy, and they’ll have to entice a travel population focused on value, ease, and control.

Mike Gallinari, Travel & Leisure Analyst
Mike Gallinari
Senior Travel & Leisure Analyst

Collapse All
  1. Overview

    • What you need to know
    • This Report looks at the following areas:
    • Definition
    • Market context
  2. Executive Summary

    • Top takeaways
    • Consumer trends
    • Travelers make a strong return to lodging, focused on value
      • Figure 1: Lodging used in the past two years, 2021-23
    • All-inclusive resorts are known for ease, less so for options and local immersion
      • Figure 2: Opinions of resort amenities, by all-inclusive resort guests, 2023
    • Competitive strategies
    • OTAs leverage artificial intelligence to gain on hoteliers’ expertise
    • Brands evolve their identities to reflect the needs of modern travelers
    • Loyalty programs offer rewards with less accrual to maintain relevance
    • Market predictions
      • Figure 3: Total US sales and fan chart forecast of lodging, at current prices, 2017-27
      • Figure 4: Lodging outlook, 2023-28
    • Opportunities
    • Hotels can attract younger generations by being tech-forward
      • Figure 5: Preferred hotel amenities – Select items, by generation, 2023
    • Homeshares should press authenticity, other factors among younger travelers
      • Figure 6: Homeshare opinions – Select items, by generation, 2023
    • Add-ons can bring in new revenue streams
      • Figure 7: Attitudes toward hotel booking, by generation, 2023
  3. Market Size and Forecast

    • Lodging revenues, profits surge on the back of leisure demand
      • Figure 8: Total US sales and fan chart forecast of lodging, at current prices, 2017-27
      • Figure 9: Total US revenues and forecast of lodging, at current prices, 2017-27
  4. Lodging Market

    • Accommodations use grows despite inflation
      • Figure 10: Lodging used in the past two years, 2021-23
    • Profits are up, but stability will come with the full return of travel
      • Figure 11: Occupancy, ADR and RevPAR, 2022-23
  5. Market Drivers

    • Inflation drives revenue, but increasing operational costs drag on profits
      • Figure 12: Consumer Price Index and lodging away from home change from previous period, 2013-23
    • Consumer response to inflation puts hotels in a bind
      • Figure 13: Travel adjustments due to inflation, 2022-23
    • Supply chain issues force hotels to think about rates and resiliency
    • Employment improves, but the sector needs more, fast
      • Figure 14: All employees – Leisure and hospitality (millions), seasonally adjusted, 2013-23
    • High-spend international arrivals down but continue to increase
    • Employees and corporate travel managers anticipate business travel
      • Figure 15: Types of business travel, by type and timing, 2023
    • Consumers and legislators force hotels to be proactive in sustainability
    • Acheson Hotels, LLC v Laufer underscores focus on accessibility
  6. Key Players

    • Hotel brands
      • Figure 16: Annual revenue of select hotel brands, 2019-22
    • Marriott International
    • Hilton Worldwide
    • Hyatt Corporation
    • Choice Hotels International
    • Strong demand preserves traditional ad spending cycles
      • Figure 17: Digital advertising overview, 2020-23
      • Figure 18: Share of voice for digital ad spending among competitive set, 2020-23
      • Figure 19: Marriott Travel Makes Us Whole | Marriott Bonvoy, 2021
      • Figure 20: Hilton. For the Stay. | Dream Vacation, 2022
    • Thoughtful tactics make digital spending worth it
      • Figure 21: Spend and impression share of website ads, by platform and format, 2020-23
      • Figure 22: tommie Austin mobile display ad, 2022-23
      • Figure 23: Spend and impression share of social ads, by platform, 2020-23
    • Airbnb
    • Vrbo
    • Rental companies choose their marketing lanes
      • Figure 24: Vrbo “Only Your People” campaign ad, 2022
  7. Competitive Strategies and Market Opportunities

    • Mintel Trend Drivers
    • Trend Driver – Technology
    • OTAs explore strategies involving generative AI
    • The direct/OTA battle could become fiercer
      • Figure 25: Ava chatbot preview Twitter post, 2023
    • Trend in Action – Extend My Brand
    • New hotel brands emerge to meet modern travelers
      • Figure 26: Spark by Hilton Instagram post, 2023
    • Realize that consumer status isn’t static
    • Trend in Action – Hungry Planet
    • Radisson makes sustainability their brand
    • Go green, but without cynicism
    • Trend Driver – Value
    • As TLPs become more powerful, brands rethink their value to guests
      • Figure 27: Hotels/motels consumer direct loyalty mailings, 2020-23
    • Loyalty programs shift to reward entry-level members
    • Make TLPs more valuable for new members
  8. The Lodging Guest – Fast Facts

    • Shifting focus from infection to inflation mean shifting priorities
    • The room is a place to shut out intrusions
    • Rentals/homeshares yearn for identity
    • Resorts hit on travelers’ need to conserve effort
    • Hotel guests are ready to pay for the room they want
    • Sustainability is on the hotel
    • Kindness not only to the planet is important – but to people, too
  9. Lodging Choice Factors

    • Travelers are focused on value, more concern around amenities
      • Figure 28: Lodging choice factors, 2021 vs 2023
    • Brand reputation matters more for upscale and higher tiers
      • Figure 29: Lodging choice factors – Select items, by type of hotel stayed in, 2023
    • Intentional design choices can hook younger travelers
      • Figure 30: Lodging choice factors– Select items, by generation, 2023
  10. Hotel Amenities

    • Demand for smart tech is muted…for now
      • Figure 31: Preferred hotel amenities, 2023
    • Amenities set brands apart at multiple points along the price spectrum
      • Figure 32: Preferred hotel amenities – Select items, by hotel tier, 2023
    • Tech and wellness will be important features in tomorrow’s hotel room
      • Figure 33: Preferred hotel amenities – Select items, by generation, 2023
  11. Homeshares vs Vacation Rentals

    • Homeshares and vacation rentals need to target their specific fans
      • Figure 34: Homeshare and vacation rental comparison, 2023
    • Homeshares should press their advantage with Gen Z, Millennials
      • Figure 35: Homeshare opinions – Select items, by generation, 2023
    • Hispanics see homeshares as safe, Black lodgers need more guarantees
      • Figure 36: Homeshare and vacation rental comparison, by race and Hispanic origin, 2023
    • Lodgers want reasonable, transparent costs and human hosts
      • Figure 37: Attitudes toward the homeshare/vacation rental industry, 2023
    • Rental properties need to preserve the local residents
      • Figure 38: Attitudes toward the homeshare/vacation rental industry, by generation, 2023
  12. All-Inclusive Resorts

    • Resorts are an opportunity to leave decision making behind
      • Figure 39: Opinions of all-inclusive resort amenities, 2023
    • The most appealing resorts do the most to remove mental effort
      • Figure 40: Opinions of all-inclusive resort amenities – TURF Analysis, 2023
    • Younger travelers don’t find resorts as fulfilling
      • Figure 41: Opinions of resort amenities, by generation, 2023
  13. Attitudes toward Hotel Booking

    • Room selection is a desirable add-on
      • Figure 42: Attitudes toward hotel booking, 2023
    • Millennials expect customization and choice in booking
      • Figure 43: Attitudes toward room selection upcharge, by generation, 2023
    • Room selection upcharge may work best for upscale, upper-upscale tiers
      • Figure 44: Attitudes toward room selection upcharge, by HHI, 2023
  14. Attitudes toward Sustainability

    • Sustainability needs to be built into a property
      • Figure 45: Attitudes toward sustainability, 2023
    • Younger lodgers aren’t yet convinced by green hotel claims
      • Figure 46: Attitudes toward sustainability, by generation, 2021 vs 2023
    • Luxury, boutique hotels positioned to be sustainability leaders
      • Figure 47: Attitudes toward sustainability, by hotel tier, 2023
  15. Attitudes toward Transparency

    • Social values are increasingly important for building brand relationships
      • Figure 48: Attitudes toward transparency, 2023
    • Gen Z and Millennials are particularly conscious
      • Figure 49: Attitudes toward transparency, by generation, 2023
    • Diversity, sustainability resonates with Black and Hispanic travelers
      • Figure 50: Attitudes toward transparency, by race and Hispanic origin, 2023
  16. Appendix – Data Sources and Abbreviations

    • Data sources
    • Sales data
    • Forecast
    • Consumer survey data
    • Abbreviations and terms
    • Abbreviations
    • Terms
  17. Appendix – The Market

      • Figure 51: Total US revenues and forecast of lodging, at inflation-adjusted prices, 2017-27
  18. Appendix – The Consumer

      • Figure 52: Homeshare and vacation rental comparison among short term rental guests, 2023
    • TURF analysis
      • Figure 53: Table – TURF Analysis – All-inclusive resorts, 2023
    • Methodology

About the report

Below is a sample report, understand what you are buying.

Please Note: This is a sample report. All of the figures, graphs, and tables have been redacted. Our reports are available to download in PDF and PPT formats.
$4,995 (Excl.Tax)
  • Save up to 20% when you purchase multiple reports
Add to cart

Want to know which report is right for you?

Check our pricing page

Pricing

Other Popular Reports

US Golf and Golf Tourism Market Report 2023

$4,995 (Excl.Tax)

“Golf’s popularity had been in decline in the US for the first two decades of the millennium – then came the pandemic and participation spiked. Golf continues to...

Find out more

US Business Travel: Meetings, Incentives, Conferences and Exhibitions Market Report 2023

$4,995 (Excl.Tax)

“The MICE travel industry is on the brink of full recovery from the pandemic, but that isn’t to say it the same. Remote working has further blurred the...

Find out more

US Solo Travel Market Report 2023

$4,995 (Excl.Tax)

Solo travelers venture out to find themselves and their place in the world. Travel providers can help by assuaging their fears and empowering their sense of self. Mike...

Find out more

US Airlines Market Report 2023

$4,995 (Excl.Tax)

Sluggish business travel recovery forces airlines to focus on leisure travelers. Meeting their evolving definition of value is key to acquiring their loyalty. Mike Gallinari, Travel & Leisure...

Find out more

US Cruises Market Report 2023

$4,995 (Excl.Tax)

Cruising has recovered, and people who sail are happy to do it again. The biggest issue, particularly for river cruises, is converting huge interest into sales. Mike Gallinari,...

Find out more

Trusted by global industry leaders

Tenth Wave logo

“Mintel helps us when we want to know something quickly – it provides fast answers to our questions. If we need to get a view of what’s going on in a particular market it’s very useful.

When carrying out background research, I find Mintel an excellent starting point.

The fact that it covers so many markets is a big plus for me– instead of having to buy specialist products in each area we are interested in, especially when we only require a brief view on a particular market, we can go to Mintel for help as a one-stop shop. I find Mintel a useful and valuable resource.”

Ben Zeidler, Director - Research and Analytics, Tenth Wave
Mediacom logo

Mintel is really good for getting a handle on a particular category quickly. If we are working on a new business pitch in an area we don’t have much experience in, it’s a brilliant way to get up to speed with what’s going on, what’s changing and what the key trends are in any category.

It’s very rare now that anyone will plough through a 200-page report – that’s why the summaries are really useful. We know they are backed up by a lot of detail, so if you need to go into something in more depth you know the information will be all there for you.

Pauline Robson, Managing Partner, Mediacom
Deutsch logo

“One of the biggest challenges we face is the need to get smart on a business or category real quick.

We are talking to clients who live and breathe their category every day and the expectation is that we will be able to get caught up very quickly, and bring the thinking that can help them.

We need to do that often in a matter of days, so it’s not a small ask. Mintel gives us a very articulate view of category conditions and does so at the speed we need it.”

Jeff White, Business Development Director, Deutsch
Jackman logo

At Jackman, we believe that powerful strategies are based on human insight. Mintel’s leading-edge reports and insights into consumer attitudes and behaviors are an important input as we develop and execute strategy.

Alana Gavin, VP Research and Insights, Jackman
VocaLink logo

We use Mintel Reports, mostly for financial services and ecommerce markets, plus a few retail and technology ones.

It’s mostly me who uses them but if I know someone is working on something specific I will share the relevant reports.

As a leading payments provider, we value additional insights into consumer behaviour, opinions and trends that are shaping the many different markets we operate in. Mintel is a very good and very quick way for us to obtain those insights.

Andrew Neeson, Market Intelligence Manager, VocaLink

Want to know which report is right for you?

Check our pricing page

Pricing