Vehicle Recovery - UK - September 2019
Covered in this report
This report covers vehicle breakdown recovery services available to car owners, whether on a direct or indirect basis, as is common in the marketplace.
The value of the vehicle recovery services market is made up of fees from memberships, paid either directly or indirectly, as well as revenue from the ad hoc sector.
Membership fees comprise any premiums paid to ensure that a vehicle or person is insured in the event of a breakdown. Fees can be paid either direct by the consumer to the recovery company or indirectly through an intermediary that will offer insurance to the consumer often as part of a bundle of services.
The value of the ad hoc sector is revenue from motorists who are not members of an organisation and therefore use the services of a recovery operator – normally an independent – on an informal or ad hoc basis
“The vehicle recovery market continues to expand with revenues up at £1.8 billion in 2018. Yet going forward the market faces a number of challenges. At a broader level these include the enhanced interest for consumers to acquire policies for free as a result of the purchase of other products and services. Short-term challenges also exist with the poor performance of new car sales of note.”
– Neil Mason, Retail Category Director
This report examines the following issues:
- Profile of free and bundled policies continues to grow
- Non-price factors are assuming heightened importance
- Could an ‘Uber Style’ recovery policy really disrupt the market?
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