Vending - UK - May 2009
The vending market for food, drink and cigarettes appears to have reached the lowest point of its development, with Mintel forecasting continued decline.
Recent years have seen a decline in the size of the installed base of machines with this also impacting on the value of sales. Much of the decline appears to be driven by increased competition from other methods of retailing, although since 2007 the impact of new regulations on healthy eating and smoking bans have added further to the woes of the market.
Despite these problems, the sector remains robustly confident with many operators looking to improve the overall vending experience as a way of retaining and growing their customer base.
Meeting changing consumer demands for beverages has been especially helpful for those in this sector of the market, where market value remains relatively strong. Similar moves have also been made in the food sector, although here a steep decline in installed capacity has hampered the market.
How can the industry respond to the impact of legislative changes?
How can it more closely reflect changes in the demands of consumers (such as demand for healthier food and drink)?
How can operators increase average volume and value sales?
How can operators increase the range of payment options?
How can those in the sector ensure that they engage with the most profitable segments in the consumer market?
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